Tender Final Draft Pre-Bid Query Compilation Marketing App - 6th August

Sep 3, 2026

Compilation of pre-bid queries and bidder suggestions addressing specific RFP eligibility clauses for a bank marketing officer web and mobile application hosted on cloud. The queries focus on whether OEM/OSD authorization and Manufacturer’s Authorization Form (MAF) are required when the scope includes software development and cloud services, and how authorized representatives should participate. Responses confirm clauses as per the RFP, while clarifications and addendum items are proposed regarding compliance to ISO and IT service management standards for cloud controls.

LanguageEnglish

CategoryPresentations

FormatPDF

Pages85

Reading Time30 min

AccessFree to download

RFP Eligibility Criteria

Undertaking / Power of Attorney (PoA) and OEM/OSD authorization

Highest-Level Partner and back-to-back support agreements

Bidder agreement with cloud service provider

Cloud compliance control standards (ISO series)

Public cloud service and hosting experience requirements

| Sl.
No | RFP Page No. | RFP Clause No. | Original RFP Clause | Subject / Description | Query sought / Suggestions of the Bidder | Bank Response | | --- | --- | --- | --- | --- | --- | --- | | 1. | 10 | 4. Eligibility Criteria | 4. The bidder should be an OEM / OSD or
their authorized
representative in
India. In case OEM / OSD participates in the tender process directly, authorized representative will not be permitted to participate in the same tender process. |
Undertaking / Power of Attorney (PoA) from the OEM/OSD mentioning a clause that OEM / OSD will provide support services during warranty period if the bidder authorized by them fails to perform.
In case of an authorized representative, a letter of authorization (MAF)/OSD Authorization Form from original
manufacturer/solution developer must be furnished in original duly signed & stamped (As per Annexure – III & XIII) . | We have understood that here a service provider company who have been
providing customized
software solution by their own can be eligible. In that case here OEM treated as any software development organization, as you are not asking any Proprietary Software. Also MAF is not required. Kindly confirm. | Clause Stands as per RFP.
Please refer the clause for further Clarification. | | 2. | 10 | | 5. Bidder should be either OEM or cloud service provider or Highest-Level Partner of OEM. In case of cloud service provider partner or bidder should have
agreement with OEM to supply OEMs products and should have back to back support agreement with OEM. |
Bidder should provide a letter from OEM(s), certifying that the bidder is Highest Level Partner of the OEM and duly authorized to sign Agreement with OEM and to supply OEM‟s products/ services and has back-to-back support agreement with OEM for software/cloud computing services.
Manufacturer‟s Authorization Form (MAF) as given in Annexure – Iis to be provided for Hardware & Software /Cloud computing
services. | As the scope of the work is development of web and mobile app, any software development company can develop the application and the application can be hosted in any cloud server. So, for that you need not require MAF or any letter or any agreement from any cloud service provider as you can buy the cloud server directly from the service provider or bidder can purchase it in the name of the authority. We can provide you the orders of Govt. institution where we have already given cloud server and it is not an RFP for cloud server hosting, it is an RFP of a software
development. Please amend this clause. You can always ask for the experience of software development
including web and mobile app with cloud server hosting. | Clause stands as per RFP.
Basic requirement of RFP is to provide
Mobile/ Web
application for Bank’s Marketing Officer on cloud.
Accordingly,
OEM/OSD and Cloud service provider is equally important for proposed solution. | | --- | --- | --- | --- | --- | --- | --- | | 3. | 11 | | 6. In case of a bidder, who is not a cloud
service provider,
bidder should have agreement with cloud service provider to | Agreement with OEM and to supply cloud service provider and has back to back support agreement with cloud computing services Manufacturer‟s | Same as above | Refer Response to query no 2. | | | | | host service on cloud and should have back to back support agreement with cloud service provider | Authorization Form (MAF) as given in Annexure – Iis to be provided for Hardware & Software
/Cloud computing
services. | | | | --- | --- | --- | --- | --- | --- | --- | | 4. | 11 | | The Cloud service provider should be
certified to be
compliant to the
following control
standards:
i. ISO 27001 - Data Center and the cloud services should be certified for the latest version of the standards
ii. ISO/IEC 27017:2015 - Code of practice for information security controls based on ISO/IEC 27002 for cloud service

FAQs

Is an OEM/OSD undertaking or Power of Attorney (PoA) required for eligibility?

The RFP clause requires an undertaking/PoA from the OEM/OSD stating support during the warranty period if the authorized bidder fails to perform. The bidder’s query asks for applicability, and the response states the clause stands as per the RFP.

Does a software development company need MAF or OEM letters when developing a web and mobile app?

The query argues that for software development scope, MAF/letters may not be necessary. The response confirms that the clause stands as per the RFP and that OEM/OSD and the cloud service provider are equally important for the proposed solution.

What cloud control standards must the cloud service provider comply with?

The RFP requires compliance certifications for standards including ISO 27001, ISO/IEC 27017:2015, ISO 27018, and guidance under ISO 20000-9. Addendum items suggest additional ISO 9001 and ISO 27001 versions for quality and information security management.

Sep 3, 2026

Upload by Oliver Hayes