SSA-little cloud 2021 - Appendices to SSA-little cloud - Appendix

Aug 30, 2026

Appendices to SSA-little cloud 2021 provide structured annexes to the Norwegian Government’s Standard Agreement for access to Cloud Services on standard terms. The appendices define the customer’s specification of needs and requirements, the supplier’s description of cloud and additional services, and the customer’s system landscape. They also set out delivery and acceptance test plans, service levels with standardised compensation, and administrative provisions covering organisation, authorised representatives, written-form requirements, the supplier’s service catalogue, and key personnel.

LanguageEnglish

CategoryLetters

FormatDOCX

Pages28

Reading Time10 min

AccessFree to download

Appendix 1: The Customer’s specification of needs and specification of requirements

Appendix 2: The Supplier’s description of the Cloud Services and any Additional Services

Appendix 3: The Customer’s system landscape

Appendix 4: Delivery plan as well as plan and criteria for the Customer’s acceptance test

Appendix 5: Service levels for Additional Services with standardised compensation

Appendix 6: Administrative provisions

SSA-little cloud 2021 Appendices to SSA-little cloud The Norwegian Government’s Standard Agreement for providing access to Cloud Services delivered on Standard Terms Contents: TOC \o "1-3" \h \z \u HYPERLINK \l "_Toc112239642" Appendix 1: The Customer’s specification of needs and specification of requirements PAGEREF _Toc112239642 \h 5 HYPERLINK \l "_Toc112239643" I. Scope of the Agreement (Section 1.1 of the Agreement) PAGEREF _Toc112239643 \h 5 HYPERLINK \l "_Toc112239644" The Customer’s overall description of needs (context for the Customer’s requirements) PAGEREF _Toc112239644 \h 5 HYPERLINK \l "_Toc112239645" The Customer shall describe its needs and specify its requirements here. PAGEREF _Toc112239645 \h 5 HYPERLINK \l "_Toc112239646" Requirements for Cloud Services PAGEREF _Toc112239646 \h 5 HYPERLINK \l "_Toc112239647" Requirements relating to Additional Services PAGEREF _Toc112239647 \h 6 HYPERLINK \l "_Toc112239648" Requirements relating to the service catalogue PAGEREF _Toc112239648 \h 6 HYPERLINK \l "_Toc112239649" II. Other requirements in the Agreement PAGEREF _Toc112239649 \h 6 HYPERLINK \l "_Toc112239650" Termination of the Cloud Services, Section 4.2.2 of the Agreement PAGEREF _Toc112239650 \h 6 HYPERLINK \l "_Toc112239651" General requirements relating to information security, Section 7.1.1 of the Agreement PAGEREF _Toc112239651 \h 6 HYPERLINK \l "_Toc112239652" Requirements for Cloud Services, Section 7.1.2 of the Agreement PAGEREF _Toc112239652 \h 7 HYPERLINK \l "_Toc112239653" Data processing agreement for Cloud Services, Section 7.2.2 of the Agreement PAGEREF _Toc112239653 \h 7 HYPERLINK \l "_Toc112239654" Appendix 2: The Supplier’s description of the Cloud Services and any Additional Services PAGEREF _Toc112239654 \h 8 HYPERLINK \l "_Toc112239655" I. Scope of the Agreement (Section 1.1 of the Agreement) PAGEREF _Toc112239655 \h 8 HYPERLINK \l "_Toc112239656" Description of the Cloud Services PAGEREF _Toc112239656 \h 8 HYPERLINK \l "_Toc112239657" Description of Additional Services PAGEREF _Toc112239657 \h 8 HYPERLINK \l "_Toc112239658" II. Other requirements in the Agreement PAGEREF _Toc112239658 \h 8 HYPERLINK \l "_Toc112239659" The Customer’s responsibility for facilitation, Section 5.1.2 of the Agreement PAGEREF _Toc112239659 \h 8 HYPERLINK \l "_Toc112239660" Requirements relating to the Cloud Services (regarding information security, etc.), Section 7.1.2 of the Agreement PAGEREF _Toc112239660 \h 9 HYPERLINK \l "_Toc112239661" Cloud Services, Section 8.2.2 of the Agreement PAGEREF _Toc112239661 \h 9 HYPERLINK \l "_Toc112239662" Rights to data processed in the Cloud Services, Section 8.3.2 of the Agreement PAGEREF _Toc112239662 \h 9 HYPERLINK \l "_Toc112239663" Appendix 3: The Customer’s system landscape PAGEREF _Toc112239663 \h 10 HYPERLINK \l "_Toc112239664" The system landscape that the Cloud Services need to interact with, etc. (Section 1.1 of the Agreement) PAGEREF _Toc112239664 \h 10 HYPERLINK \l "_Toc112239665" Appendix 4: Delivery plan as well as plan and criteria for the Customer’s acceptance test PAGEREF _Toc112239665 \h 11 HYPERLINK \l "_Toc112239666" I. Availability of the Cloud Services (Section 2.2 of the Agreement) PAGEREF _Toc112239666 \h 11 HYPERLINK \l "_Toc112239667" A. When the Cloud Services must be accessible for use by the Customer PAGEREF _Toc112239667 \h 11 HYPERLINK \l "_Toc112239668" B. Plan for the delivery of Additional Services PAGEREF _Toc112239668 \h 11 HYPERLINK \l "_Toc112239669" C. Gradual implementation of the Cloud Services PAGEREF _Toc112239669 \h 11 HYPERLINK \l "_Toc112239670" II. The Customer’s approval test (Section 2.4 of the Agreement) PAGEREF _Toc112239670 \h 11 HYPERLINK \l "_Toc112239671" Plan for the execution of the Cu

FAQs

What does Appendix 1 require from the customer?

Appendix 1 contains the customer’s description of needs and the specification of requirements for cloud services, additional services, and the service catalogue.

What information is provided in Appendix 2?

Appendix 2 sets out the supplier’s description of the cloud services and any additional services, including other agreement requirements.

How are delivery, acceptance, and service performance handled?

Appendix 4 provides the delivery plan and the customer’s acceptance test plan and criteria. Appendix 5 defines agreed service levels for maintenance and other additional services and the financial compensation for breaches.

Aug 30, 2026

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