Cloud Services Distribution Agreement - Effective as of 10/05/2023

Sep 16, 2026

Cloud Services Distribution Agreement sets the legal framework for companies to act as resellers of cloud services distributed via the SERVI-CLOUD DOMINICANA Marketplace. It defines the parties, interpretation rules, agreement term, termination consequences, suspension and fault-based termination. The agreement specifies the distribution model, conditions of sale, ordering and delivery, training, platform roles, subscriptions, warranties, pricing and payment terms, guarantees, licensing exclusions, customer contract acceptance, activation, service maintenance, and SLA and support obligations.

LanguageEnglish

CategoryLetters

FormatPDF

Pages49

Reading Time17 min

AccessFree to download

Definitions

Interpretation of the Agreement

Term, termination and end of the Agreement

Agreement

Consequences of the end of the Agreement

Suspension of the Service

Termination for fault

Liquidation

Purpose of the Agreement

Distribution model of the Services via the SERVI-CLOUD DOMINICANA Platform

SERVI-CLOUD DOMINICANA Platform

Distribution Model

Conditions of sale

Ordering and delivery of Service Subscriptions

Sales preparation and training

The SERVI-CLOUD DOMINICANA Platform

Service Subscriptions

The Governmental, academic subscriptions and Non-Profit organizations

Reseller's representations and warranties

Negotiation of prices and payment terms

Service Subscription Guarantee

Licence excluded

Acceptance of the Customer Contract

Activation and retention of Customer Service

Desactivation

Service Level Agreement (SLA)

Customer Support

Technical support

Technical support provided by SERVI-CLOUD DOMINICANA

Scaled-up Support Measures

Prices and payments

Prices

CLOUD SERVICES DISTRIBUTION AGREEMENT Effective as of 10/05/2023 The SERVI-CLOUD DOMINICANA Marketplace is managed as a stand-alone cloud service and requires no installation. Any company wishing to subscribe to Cloud Services (the "Reseller"), must fully adhere to the terms of this Agreement, including without limitation the terms under which the Reseller may place orders and resell Cloud services via the SERVI-CLOUD DOMINICANA Marketplace to its End Customers. After having read this Agreement, the Reseller has ascertained the adequacy of the proposed services with regard to its needs and wishes to use the services of SERVI-CLOUD DOMINICANA. By checking the corresponding box on the "Customer Onboarding form", the Reseller agrees to the terms of this Agreement which cannot be waived unless expressly agreed between SERVI-CLOUD DOMINICANA and the Reseller. The terms of this agreement may change. Each order implies the knowledge and acceptance of the terms by thereseller. SERVI-CLOUD and the Reseller are collectively referred to in this Agreement as the "Parties" or individually as the"Party". Each of the Parties declares: -To have provided the other with all the information necessary and decisive for its consent, and; -That it has all the information for this purpose, including that which it considers to be due from the other Party. The Parties have therefore agreed as follows. Table of contents 1. Definitions ................................................................................................................................................ 5 2. Interpretation of the Agreement ............................................................................................................... 7 3. Term, termination and end of the Agreement .......................................................................................... 8 3.1. Agreement ........................................................................................................................................ 8 3.2. Consequences of the end of the Agreement .................................................................................... 8 3.3. Suspension of the Service................................................................................................................ 8 3.4. Termination for fault ......................................................................................................................... 9 3.5. Liquidation ........................................................................................................................................ 9 4. Purpose of the Agreement..................................................................................................................... 10 5. Distribution model of the Services via the SERVI-CLOUD DOMINICANA Platform ............................. 10 5.1. SERVI-CLOUD DOMINICANA Platform ........................................................................................ 10 5.2. Distribution Model........................................................................................................................... 10 6. Conditions of sale .................................................................................................................................. 11 6.1. Ordering and delivery of Service Subscriptions ............................................................................. 11 6.2. Sales preparation and training ....................................................................................................... 11 6.3. The SERVI-CLOUD DOMINICANA Platform ................................................................................. 11 6.4. Service Subscriptions ..................................................................................................................... 12 6.5. The Governmental, academic subscriptions and Non-Profit organizations..................

FAQs

What does the agreement require from a company wishing to subscribe as a reseller?

A company must fully adhere to the agreement terms, including how it places orders and resells cloud services through the SERVI-CLOUD DOMINICANA Marketplace to its end customers.

How does the agreement allow the reseller to accept the terms?

Acceptance is made by checking the corresponding box on the Customer Onboarding form, and the terms cannot be waived unless SERVI-CLOUD DOMINICANA and the reseller expressly agree.

What happens to the service when the agreement ends or is terminated for fault?

The agreement sets consequences of the end of the agreement and includes suspension of the service, termination for fault, and related outcomes such as liquidation.

Sep 16, 2026

Upload by Quinn Holloway