Recruit-and-Selection-Participant-Workbook - Working with Volunteers - Advanced Module

Sep 1, 2026

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The Participant’s Workbook for the “Working with Volunteers – Advanced Module” provides a structured learning pathway covering recruitment, selection, and induction of volunteers. It explains how to run fair, non-discriminatory, open, and timely processes, and how recruitment planning links to volunteering participation. Activities guide participants to map a new volunteer’s journey, assess feelings and red-flag risks, develop recruitment promotion plans, and define role and competency descriptions, checks, administration, and induction approaches for effective onboarding.

LanguageEnglish

CategoryResumes

FormatDOCX

Pages44

Reading Time15 min

AccessFree to download

Context

Learning Objectives

New Volunteer’s Journey (Activity)

Volunteer Enquiry to Appointment Check List

Recruitment Plan (Activity: Writing a promotion plan for recruitment)

Working with Volunteers – Advanced Module Recruitment, Selection and Induction of Volunteers Participant’s Workbook Working with Volunteers – advanced module Recruitment, Selection and Induction of Volunteers - Participant’s Workbook Context This training module helps to meet Headline KPI: Volunteers strongly agreeing that they would recommend volunteering for the NT – target of 65% by 2011/12. “Given that support and management [of volunteers] is a key driver of engagement, there is … potential for improving the Recommendation KPI by improving these results” Volunteer Survey 2008, Pulse Check Ltd Headline KPI: Visitors rating their visit as very enjoyable - target of 75% by 2011/12. “The 2008 survey shows that our top enjoyment scores happen where visitors report the friendliest staff and volunteers” NT intranet “What makes a very enjoyable and engaging visit? (Latest research results Feb09) Essential Volunteering Standard 3: Recruit and Select Volunteers using Recommended Procedures parts of Essential Volunteering Standards 2: Uphold the Distinctiveness of Volunteering parts of Essential Volunteering Standards 4: Enable Opportunities for Learning and Development of Volunteers and their Managers Learning Objectives By the end of the course, participants will: Understand the importance of good recruitment, selection and induction Understand the importance of the recruitment and selection process being fair, non-discriminatory, open and timely Be able to link the process for planning volunteering with the recruitment of new volunteers Understand the importance of role descriptions Have developed a plan to promote volunteering opportunities to potential volunteers Know a variety of ways to promote volunteering opportunities, specifically to reach out to new audiences Have an awareness of the issues to be considered when recruiting from within an existing volunteer team Have identified and practiced ways to select volunteers using a variety of tools/ approaches Have identified approaches to saying ‘no’ to potential volunteers Understand the checks and administration that should be undertaken when recruiting a volunteer Know how to design and deliver effective induction for volunteers Have explored volunteers’ potential role in recruiting, selecting and inducting other volunteers Know how to monitor and evaluate their processes for recruitment, selection and induction New Volunteer’s Journey ACTIVITY On a large piece of paper, draw a new volunteer’s journey at your property / your department: from first enquiry to end of settling in period. Step 1 – Establish ‘axes’ Horizontal axis - timeline – First Contact on the left and Week 1, Week 2, along bottom – establish what is the realistic maximum from First Contact to completion of settling in period and then divide up evenly Vertical axis – write on Post Its all departments / people that your new volunteer may have come into contact with throughout their Recruit-Select-Induct (R-S-I) journey – cluster these into groups of same / similar – agree a format that will work for all in your group – divide your vertical axis into wide rows with one person / department in each row Step 2 – The stages of the volunteer’s journey Talk about the stages of a new volunteer’s R-S-I journey – Who is their first contact with? What happens next? How long does it take? Put each ‘stage’ on a Post It and place it along the timeline in the relevant ‘row’ – the picture may be different for different people in your group and this is fine – connect Post Its with lines on flipchart to show ‘process’. Assume that the volunteer wants to join asap – ignore events where the volunteer’s circumstances mean delay. Once all in your group have contributed / are happy that their volunteers’ journey is represented on the chart move on to... Step 3 – How is the volunteer feeling? This may have come up during your conversations in step 2: Consider how the new volunteer is feeling as they go through this proce

FAQs

What key principles should guide volunteer recruitment and selection in this module?

Recruitment and selection should be fair, non-discriminatory, open, and timely, with clear alignment to volunteering planning.

How do participants assess the new volunteer journey during the activity?

They map stages from first enquiry to end of settling in, add who new volunteers interact with across departments and people, and highlight where the volunteer feels happy or frustrated to identify potential “sad” red flags.

What elements must be included when writing a recruitment promotion plan?

The plan must bring together the volunteering task and the target audience, including benefits to “sell,” role/task descriptions, and the knowledge, skills, experience, and qualities sought, while keeping volunteer eligibility self-assessable before selection.

Sep 1, 2026

Upload by Himbo