Jordan Country Private Sector Diagnostic - Volume I - Main Report - Key Findings and Recommendations

Jul 19, 2026

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Jordan Country Private Sector Diagnostic (CPSD) is a joint IFC-World Bank report identifying key constraints and opportunities for Jordan’s private sector. It examines three priority sectors—tourism, logistics, and information and communication technology (ICT)—and explains how cross-cutting issues such as business costs, investment risks, labor-market segmentation, competition challenges, and infrastructure affect performance and growth. The report provides concrete recommendations to support a stable policy environment, fair competition, and more flexible labor regulations, enabling resilience and recovery post-COVID-19.

LanguageEnglish

CategoryResearch & Report

FormatPDF

Pages95

Reading Time3 h 59 min

Acknowledgments

Executive Summary

Recommendations

Jordan Country Private Sector Diagnostic

Introduction

Country Context

Macroeconomic context

The Private Sector in Jordan

Cross-Cutting Constraints

Business costs

Investment Risks and Policy Unpredictability

Labor market segmentation

Competition Challenges

Infrastructure and Maximizing Finance for Development

Recommendations for Cross-Cutting Issues

Tourism

Introduction

State of the Sector and Cross-cutting constraints

Sector-specific constraints

A new vision for the tourism sector

Policy recommendations

Logistics

Introduction

Supply of Transport Services

Logistics Service Providers

Trade Facilitation/Customs

Trade Finance

Opportunities for Improving Logistics Services

Recommendations for the logistics sector

Information and Communication Technologies Motivation: Potential and Challenges

Government Strategy

Digital Infrastructure

Digital Entrepreneurship Environment

Digital Skills

Digital Platforms

Digital Financial Services

Recommendations for the information communications and technology sector

References

Acknowledgments

Disclosure Authorized Public Disclosure Authorized Public Disclosure Authorized Public COUNTRY PRIVATE SECTOR DIAGNOSTIC CREATING MARKETS IN JORDAN Volume I: Main Report November 2021 About IFC IFC—a member of the World Bank and member of the World Bank Group—is the largest global development institution focused on the private sector in emerging markets. We work in more than 100 countries, using our capital, expertise, and influence to create marketsand opportunities in developing countries. In fiscal year 2021, IFC committed a record $31.5 billion to private companies and financial institutions in developing countries, leveraging the power of the private sector to end extreme poverty and boost shared prosperity as economies grapple with the impacts of the COVID-19 pandemic. For more information, [visit www.ifc.org](visit www.ifc.org). © International Finance Corporation 2021. All rights reserved. 2121 Pennsylvania Avenue, N.W. Washington, D.C. 20433 [www.ifc.org](www.ifc.org) The material in this work is copyrighted. Copying and/or transmitting portions or all of this work without permission may be a violation of applicable law. IFC does not guarantee the accuracy, reliability or completeness of the content included in this work, or for the conclusions or judgments described herein, and accepts no responsibility or liability for any omissions or errors (including, without limitation, typographical errors and technical errors) in the content whatsoever or for reliance thereon. The findings, interpretations, views, and conclusions expressed herein are those of the authors and do not necessarily reflect the views of the Executive Directors of the International Finance Corporation or of the International Bank for Reconstruction and Development (the World Bank) or the governments they represent. [Cover Photos: Tanic Huangteerakul/shutterstock.com](Cover Photos: Tanic Huangteerakul/shutterstock.com) CONTENTS ACKNOWLEDGMENTS V EXECUTIVE SUMMARY VI Recommendations xv 1. JORDAN COUNTRY PRIVATE SECTOR DIAGNOSTIC 1 Introduction 1 2. COUNTRY CONTEXT 3 Macroeconomic context 3 The Private Sector in Jordan 6 3. CROSS-CUTTING CONSTRAINTS 9 Business costs 9 Investment Risks and Policy Unpredictability 12 Labor market segmentation 16 Competition Challenges 20 Infrastructure and Maximizing Finance for Development 24 Recommendations for Cross-Cutting Issues 37 4. TOURISM 39 Introduction 39 State of the Sector and Cross-cutting constraints 39 Sector-specific constraints 42 A new vision for the tourism sector 43 Policy recommendations 46 5. LOGISTICS 49 Introduction 49 Supply of Transport Services 50 Logistics Service Providers 51 Trade Facilitation/Customs 52 Trade Finance 53 Opportunities for Improving Logistics Services 53 Recommendations for the logistics sector 56 6. INFORMATION AND COMMUNICATION TECHNOLOGIES MOTIVATION: POTENTIAL AND CHALLENGES 58 Government Strategy 59 Digital Infrastructure 60 Digital Entrepreneurship Environment 63 Digital Skills 63 Digital Platforms 64 Digital Financial Services 65 Recommendations for the information communications and technology sector 66 REFERENCES 69 ACKNOWLEDGMENTS The Jordan Country Private Sector Diagnostic (CPSD) was prepared by a team led by Zeinab Partow and Kinley Salmon and included Hannah Messerli, Ali Abukumail, Guilherme De Aguiar Falco, Mahmoud Momtaz, John Arnold, Arnaud Dornel, and Mais Al Soruji. The team is thankful to many for important inputs, advice, and comments, including Abeer Shalan, Serhiy Osavolyuk, Tania Begazo, Gerlin Catangui, Tania Mohd Nor, Sabri Draia, Christos Kostopoulos, Alvaro Gonzalez, Ahmed Hassanein, Bernard Micallef, Sevgi Seckiner, Laura Quiceno, Tugay Yilmas, Lisa Choux, Meriem Ait Ali Slimane, Olga Vybornaia, Guillermo Saniger Pare and Issa Aghabi, among others. The team gratefully acknowledges the guidance of Mona Haddad, Saroj Kumar Jha, Beatrice Maser

FAQs

What does the CPSD cover for Jordan’s private sector?

The CPSD highlights constraints and opportunities for Jordan’s private sector, focusing on three sectors: tourism, logistics, and ICT. It also addresses cross-cutting issues that affect the business environment.

Which cross-cutting constraints are emphasized in the report?

The report emphasizes business costs, investment risks and policy unpredictability, labor market segmentation, competition challenges, and infrastructure-related limitations affecting development finance.

Why does the report stress stable policies and flexible labor regulations?

It argues that stable, predictable policy conditions, a level playing field in competition, and labor regulations that allow flexible responses are essential for firm performance, investment, and productivity—especially during and after crises such as COVID-19.

Jul 19, 2026

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