What is a RACI? - Template and Usage Guide

Aug 31, 2026

Upload by Sarah

RACI clarifies roles and responsibilities within strategic supplier relationship management by defining who is responsible, accountable, consulted, and informed across supplier activities and interactions. The template supports a government agency in identifying key stakeholders from both customer and supplier sides, building clarity, and improving collaboration. After a kick-off meeting introduces a preliminary RACI chart, the supplier can form an SRM working group to commit resources and refine a final draft. The guide outlines how to align each activity to a role and review the RACI regularly.

LanguageEnglish

CategoryPresentations

FormatDOCX

Pages4

Reading Time2 min

AccessFree to download

What is a RACI?

How to use this template

RACI definitions

What is a RACI? Strategic supplier relationship management (SRM) is a cross-functional and cross-business activity which needs a high level of stakeholder engagement and support from both the customer (your government agency) and the supplier/provider. Having clearly defined roles and responsibilities across all supplier activities and interactions is fundamental to effective SRM. Typically, this involves listing all activities and interactions with a given supplier and allocating activities to various members of the supplier relationship management team. The roles cover who is responsible, accountable, consulted, and informed (RACI). The output should be a single RACI table for each supplier relationship. This template helps your agency identify stakeholders and assign appropriate roles and responsibilities (from both the customer and supplier side). Doing this helps to build capability and provide clarity for everyone involved. Once a supplier has been engaged via a kick-off meeting and the preliminary RACI chart has been introduced to them, it is advised that they establish an SRM working group on their side to make sure they can commit to the resources and activities discussed, before agreeing on a final RACI draft. How to use this template Your internal SRM working group should complete a preliminary RACI table whilst being aware that supplier-side roles and responsibilities are subject to discussion/amendments as part of the kick-off meeting. The preliminary RACI chart is a valuable tool in obtaining the buy-in of a supplier as it shows that you’re committed to collaboration and open to suggestions. Align each supplier activity or interaction to the appropriate role and define if that role is responsible, accountable, needs to be consulted or just needs to be informed. Create the high-level RACI and then review it regularly to make sure it’s still relevant and considers any personnel or organisational changes. RACI definitions Responsible The person responsible for completing the task or activity (ideally should be one person only). Accountable The person that makes the final decision and ultimately has the ownership (should always be one person only). Consulted The person or people that should be consulted before a decision, or before a task or activity takes place. These people will normally provide information that supports conducting the activity or task. Informed The person or people that should be informed once the decision has been made or once the activity or task is finished. They can also be kept updated on progress. RACI template

FAQs

What does RACI stand for in supplier relationship management?

RACI stands for Responsible, Accountable, Consulted, and Informed. It describes roles for each supplier activity and interaction.

How should a preliminary RACI table be created?

An internal SRM working group should complete a preliminary RACI table during preparation for the kick-off meeting, knowing that roles may be discussed and amended with the supplier.

When should the RACI be reviewed and updated?

The high-level RACI should be reviewed regularly to ensure it remains relevant and reflects any personnel or organisational changes.

Aug 31, 2026

Upload by Sarah