Warehouse Operations Manual - 2nd Edition 2022

Sep 13, 2026

Warehouse Operations Manual - 2nd Edition 2022 provides structured guidance for the Department of Health Supply Chain Management Service on warehouse operations. It frames warehouse management within broader supply chain management, explains how to use the manual, and defines key terms and annexes. The core content presents standard operating procedures covering delivery preparation, receiving from suppliers and upper tiers, put-away, storage and warehousing, pick and pack, dispatch, waste management for pharmaceuticals and unserviceable equipment, reverse logistics for recalls and redistribution, emergency supply chain management, and cold chain management.

LanguageEnglish

CategoryPresentations

FormatPDF

Pages192

Reading Time1 h 7 min

AccessFree to download

MESSAGE

FOREWORD

ACKNOWLEDGEMENTS

PART I INTRODUCTION

1.1 BACKGROUND

1.2 PURPOSE OF THE MANUAL

1.3 USERS OF THE MANUAL

PART II – GUIDING PRINCIPLES

2.1 THE SUPPLY CHAIN MANAGEMENT

2.2 WAREHOUSE MANAGEMENT

2.3 HOW TO USE THIS MANUAL

A. DEFINITION OF TERMS USED IN THIS MANUAL

B. LIST OF ANNEXES

PART III STANDARD OPERATING PROCEDURES

SOP-01-A: PREPARATION FOR DELIVERY FROM SUPPLIER

SOP-01-B: PREPARATION FOR DELIVERY FROM UPPER TIERS

SOP-02-A: RECEIVING OF COMMODITY FROM SUPPLIERS

SOP-02-B: RECEIVING OF COMMODITY FROM UPPER TIERS

SOP-03: PUT-AWAY

SOP-04: STORAGE AND WAREHOUSING

SOP-05: PICK AND PACK

SOP-06: DISPATCH

SOP-07: WASTE MANAGEMENT FOR PHARMACEUTICALS AND UNSERVICEABLE MEDICAL EQUIPMENT

SOP-08-A: REVERSE LOGISTICS: PRODUCT RECALL

SOP-08-B: REVERSE LOGISTICS: PULLING ITEMS FROM LOWER TIERS FOR REDISTRIBUTION

SOP-08-C: REVERSE LOGISTICS: RELEASING ITEMS FOR REDISTRIBUTION

SOP-09: EMERGENCY SUPPLY CHAIN MANAGEMENT

SOP-10: COLD CHAIN MANAGEMENT

LIST OF REFERENCES

WAREHOUSE OPERATIONS MANUAL Department of Health Supply Chain Management Service Department of Health Supply Chain Management Service Warehouse Operations Manual 2nd Edition 2022 Manila, Philippines This publication is made possible by the generous support of the US Agency for International Development (USAID) under contract no. 7200AA18C00074 for Medicines, Technologies, and Pharmaceutical Services (MTaPS) Program. The contents of this publication are the responsibility of the authors and do not necessarily reflect the views of USAID or the US Government. This document is published by the Department of Health (DOH) – Supply Chain Management Service (SCMS) with office at Building 12, San Lazaro Compound, Tayuman St. cor. Rizal Ave., Sta. Cruz, Manila, Philippines 1003, for general distribution. All rights reserved. Subject to the acknowledgement of DOH-SCMS, the Manual may be freely abstracted, reproduced or translated in part or in whole for non-commercial purposes only. If the entire work or substantial portions will be translated or reproduced, permission should be requested from the DOH-SCMS. iii Contents MESSAGE ................................................................................................................................................. 1 FOREWORD ............................................................................................................................................. 3 ACKNOWLEDGEMENTS ....................................................................................................................... 4 PART I INTRODUCTION ............................................................................................................. 8 1.1 BACKGROUND.............................................................................................................. 8 1.2 PURPOSE OF THE MANUAL ......................................................................................... 8 1.3 USERS OF THE MANUAL .............................................................................................. 8 PART II – GUIDING PRINCIPLES .................................................................................................... 10 2.1 THE SUPPLY CHAIN MANAGEMENT.......................................................................... 10 2.2 WAREHOUSE MANAGEMENT.................................................................................... 10 2.3 HOW TO USE THIS MANUAL...................................................................................... 13 A. DEFINITION OF TERMS USED IN THIS MANUAL ............................................. 14 B. LIST OF ANNEXES ............................................................................................. 21 PART III STANDARD OPERATING PROCEDURES ...................................................................... 88 SOP-01-A: PREPARATION FOR DELIVERY FROM SUPPLIER .............................................. 89 SOP-01-B: PREPARATION FOR DELIVERY FROM UPPER TIERS......................................... 94 SOP-02-A: RECEIVING OF COMMODITY FROM SUPPLIERS ............................................. 98 SOP-02-B: RECEIVING OF COMMODITY FROM UPPER TIERS ....................................... 107 SOP-03: PUT-AWAY ........................................................................................................ 115 SOP-04: STORAGE AND WAREHOUSING .................................................................... 120 SOP-05: PICK AND PACK............................................................................................... 133 SOP-06: DISPATCH ......................................................................................................... 139 SOP-07: WASTE MANAGEMENT FOR PHARMACEUTICALS AND UNSERVICEABLE MEDICAL EQUIPMENT ....................................... 144 SOP-08-A: REVERSE LOGISTICS: PRODUCT RECALL...............................

FAQs

Who is the manual for and what is its purpose?

The manual is intended for users involved in warehouse and supply chain operations under the Department of Health Supply Chain Management Service. It sets out the background and explains the manual’s purpose and how users should apply its procedures.

What standard operating procedures are included in the warehouse operations workflow?

The manual covers the full warehouse workflow: preparation for delivery, receiving from suppliers and upper tiers, put-away, storage and warehousing, pick and pack, and dispatch.

How does the manual address pharmaceutical-specific and logistics risk scenarios?

It includes waste management for pharmaceuticals and unserviceable medical equipment, reverse logistics for product recalls and redistribution, emergency supply chain management, and cold chain management.

Sep 13, 2026

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