VIGO Industries Faucet Limited Lifetime Warranty - Effective April 1, 2013 - Terms and Service

Sep 3, 2026

VIGO Industries, LLC provides a limited lifetime warranty for its faucet products, covering the structure for the lifetime of the original owner/end-user for personal household use, starting from the initial purchase date. The cartridge component is warranted for five years, and the spray assembly and other mechanical components for one year. Defective products reported within the warranty period are repaired or replaced at VIGO’s option, subject to service provisions and non-transferability. The warranty excludes improper installation, misuse, damage, corrosion, and unauthorized alterations.

LanguageEnglish

CategoryInvoices

FormatPDF

Pages15

Reading Time5 min

AccessFree to download

Troubleshooting

Leaks, insufficient flow, loose components

Parts List

Warranty Terms

Coverage periods and service options

Limitations and exclusions

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7 1/4"

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1 . 5" MAX

| | | | --- | --- | --- | | | | | | 􀂑􀀔 􀀖􀀒􀀛􀀅 | | | | VG03002
THE MEASUREMENTS IN INCHES ARE ROUNDED TO THE NEAREST 1/8" | | | | | TROUBLESHOOTING
PROBLEM POTENTIAL CAUSE CORRECTIVE ACTION 1-Leaks from handle 1.A-Cartridge unseated
1. B-Cartridge defective 1.A-Remove cartridge from housing, wash thoroughly with hot water and reseat in housing.
1. B-Contact Vigo Technical Support for replacement. 2-Insufficient flow rate 3-Leak at connection points 2.A-Dirty aerator
2.B-Clog in supply hose / line
2.C-Clog in copper supply pins 2.A-Remove aerator and soak / clean with a non abrasive agent (i.e. half hot water and half vinegar) .
2. B-Remove supply lines and flush lines.
2.C-Remove copper pins and flush/clean out. 4-Loose faucet body 5-Loose handle 3.A-Flexible hose leaking at connection point
3.B-Washer defective 3.A-Tighten hoses. If this does not resolve the issue, remove the flexible hose and rethread, checking to make sure the connection is secure. Make sure to use pipe tape.
3. B-Remove supply line and check the status of the washer. If torn, washer must be replaced for a secure, non-leaking connection. 4. -Mounting hardware became loose 5. -Set screw has become loose 4. -From under the counter, use an adjustable wrench and tighten the mounting hardware. Make sure the faucet is perpendicular to the counter. 5. -Take off hot/cold cover on handle. This will give you access to the screw that connects the handle to the cartridge. Using either an allen key or a flat head screw driver, tighten the screw so handle has firm connection to cartridge. | | | | --- | --- | --- | --- | | | PARTS LIST-For any parts needed but not shown, please contact Vigo Technical Support
PART PART \# FINISH SUPPLY DATE INDICATOR (INTERNAL USE ONLY) Handle 68000 CH,BN,RB,MB,ARB P Handle Cup 68002 CH,BN,RB,MB,ARB P Washer 64008 - P Decorative Cover 68001 CH,BN,RB,MB,ARB P Nut 68003 - P Cartridge 64001 - P Gasket 64009 - P O-Ring 64010 - P Supply Hose 68020 - P Disk Locking Nut 68005 CH,BN,RB,MB,ARB P | | | | | TOLL FREE: (866) 591-7792
E-Mail: [techmail@vigoindustries.com](techmail@vigoindustries.com)
[www.vigoindustries.com](www.vigoindustries.com) | | | | | | | | | | VIGO INDUSTRIES, LLC ("VIGO") | | --- | --- | | | FAUCET LIMITED LIFETIME WARRANTY | | | EFFECTIVE APRIL 1, 2013 | | | VIGO offers the following limited warranty on each of its Faucet products (the "Product") and the components thereof. This warranty extends only to the original owner for personal household use. For commercial uses, additional limitations apply.
VIGO warrants the structure of the Product to be free from defects in workmanship and materials under normal use and service for the period commencing from the initial date of purchase by the owner, contractor, or builder, from VIGO or an authorized VIGO dealer, through the lifetime of the original owner or end-user.
VIGO warrants the cartridge component of the Product to be free from defects in workmanship and materials under normal use and service for a period of five (5) years from the initial date of purchase by the owner, contractor, or builder, from VIGO or an authorized VIGO dealer.
VIGO warrants the spray assembly and other mechanical components of the Product to be free from defects in workmanship and materials under normal use and service for a period of one (1) year from the initial date of purchase by the owner, contractor, or builder, from VIGO or an authorized VIGO dealer.
Subject to the Warranty Service provision below, any product reported to the authorized dealer or to VIGO as being defective within the warranty period will be repaired or replaced (with a product of equal value) at the option of VIGO. This warranty extends to the original owner and is not transferable to a subsequent owner.
Neither the distributor, authorized VIGO deal

FAQs

What parts are covered and for how long under the limited warranty?

The faucet structure is covered for the lifetime of the original owner/end-user for personal household use. The cartridge is covered for five years, and the spray assembly and other mechanical components for one year from the initial purchase date.

What happens if a product is reported as defective during the warranty period?

VIGO will repair or replace the defective product with one of equal value at its option, subject to the warranty service provision.

What situations are excluded from warranty coverage?

The warranty does not apply to incorrect operating procedures, improper installation, abuse or misuse, improper maintenance or alteration, chemical or natural corrosion, and other casualty events. It also excludes damage caused by failure to provide proper access as required.

Sep 3, 2026

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