VA PACT ACT Performance Dashboard - Issue Forty-Seven - Monthly Transparency Metrics and Outcomes

Oct 12, 2026

Upload by aboduw

VA PACT Act Performance Dashboard Issue Forty-Seven, published March 21, 2025, presents performance metrics that show how the PACT Act is expanding VA care and benefits for Veterans and survivors. It highlights approval and completion volumes for PACT Act related claims, including average completion timelines and the share completed within defined day thresholds. It also tracks enrollment growth and new enrollees, then outlines upcoming community outreach events to support awareness and customer experience.

LanguageEnglish

CategoryPresentations

FormatPDF

Pages6

Reading Time2 min

AccessFree to download

Performance Dashboard Overview

Highlight: Transition to New VA Online Login System

Making a Difference Through the PACT Act

Expanding Care and Benefits

Expanding Benefits Metrics

Expanding Care Metrics

Upcoming Outreach Calendar

Community Events

VA PACT ACT MARCH 21, 2025 PERFORMANCE DASHBOARD ISSUE FORTY-SEVEN Published Monthly on the Third Friday In this VA PACT Act Performance Dashboard, we are demonstrating our commitment to transparency by sharing with all stakeholders —internal to VA and externally—key performance metrics and data we are using to assess our success in implementing the PACT Act. If you, a Veteran, family member, or survivor would like more information about the PACT Act and your VA benefits, please start here: APPLY FOR PACT ACT [VA.gov/PACT](VA.gov/PACT) VA.GOV [ask.VA.gov](ask.VA.gov) CALL 1-800-MyVA411 24/7/365 WALK-IN [VA.gov/find](VA.gov/find) locations/ VETERANS SERVICE ORGANIZATION [VA.gov/disability/](VA.gov/disability/)[ ](VA.gov/disability/)[get-help-filing-claim](get-help-filing-claim) Help spread the word–download PACT Act Outreach Materials! Highlight On January 31, VA announced it will provide Veterans additional time to transition to a new online login system that lets them more quickly and securely access information about their VA health care and benefits. In July, VA announced a phase out of My HealtheVet and DS Logon signin options, in favor of two new options, Login.gov and [ID.me](ID.me), which will help the department offer stronger protections for Veterans, families and caregivers. VA will use this additional time to ensure as many Veterans and beneficiaries as possible make the switch before the old My HealtheVet username and password system is retired March 4. Learn more here. Making a Difference Through the PACT Act In July 2023, Navy Veteran Robert Bourgoin visited the Togus Regional Office (RO) to file his first original claim for VA benefits. With the guidance of the Public Contact Team, he began navigating the claims process, which can often feel daunting for Veterans filing for the first time. On October 31, 2024, Bourgoin returned to theTogus RO to request a copy of a benefits letter and to seek assistance in understanding a recent notification letter regarding his rating decision.“The Togus staff has been the best. They helped me understand the application process, and I was very excited when I received my retroactive payment!”said Bourgoin. Thanks to the PACT Act legislation, he was awarded a retroactive payment of over $38,000 . Read more here. VA IS EXPANDING CARE AND BENEFITS FOR VETERANS AND SURVIVORS The PACT Act is perhaps the largest health care and benefits expansion in VA history. In this section, we are measuring the overall impact of the PACT Act in terms of its expansion of health care and benefits. Expanding Benefits 1,589,908 Total PACT Act Claims Approved (08/10/2022–03/15/2025) 2,140,452 Cumulative Total PACT Related Claims Completed (08/10/2022–03/15/2025) 74.3% Approval Rate for PACT Act Related Claims (03/15/2025) 166.9 Average Days for PACT Act Related Claim Completion (03/15/2025) 37.2% PACT Act Related Claims Completed ≤125 days (03/15/2025) Expanding Care UPCOMING OUTREACH CALENDAR March 27, 2025 Veteran Town Hall (Mon County) Westover, WV VIEW EVENT March 27, 2025 Enid PACT Act Resource Fair Enid, OK VIEW EVENT April 04, 2025 Marengo County Veterans Town Hall Demopolis, AL VIEW EVENT April 10, 2025 Veteran Town Hall (Tucker County) Parsons, WV VIEW EVENT For more information on PACT Act events and other events, please visit [https://www.va.gov/outreach-and-events/events/](https://www.va.gov/outreach-and-events/events/) . DEPARTMENT OF VETERANS AFFAIRS | VA PACT ACT PERFORMANCE DASHBOARD ISSUE FORTY-SEVEN—MARCH 21, 2025 1 VETERANS AND SURVIVORS TRUST VA TO DELIVER AN EXCEPTIONAL CUSTOMER EXPERIENCE Issue 47—March 21, 2025 VA is committed to providing world class and timely health care, benefits and services to Veterans and Survivors. In this section, we measure VA’s success in delivering outstanding and timely support and in earning the Veteran's and Survivor's

FAQs

What is the purpose of the VA PACT Act Performance Dashboard in Issue Forty-Seven?

It shares key performance metrics and data used to assess success in implementing the PACT Act for Veterans, families, and survivors.

What metrics does the dashboard report for PACT Act related claims?

It reports total approved claims, cumulative completed claims, approval rate, average completion days, and the share completed within 125 days, based on dates through 03/15/2025.

What information does the dashboard provide about enrollment and customer experience?

It tracks new enrollees in the PACT Act planning population, new enrollees in priority groups, and current enrollees, to measure VA’s success in delivering timely care and services.

Oct 12, 2026

Upload by aboduw