Town of Montreat Cash Management Policy - Version 1.0 - May 10, 2007

Sep 16, 2026

Town of Montreat Cash Management Policy (Version 1.0, May 10, 2007) establishes procedures for collecting and managing municipal revenues. It covers property tax administration with the Buncombe County Tax Department, submission requirements for intergovernmental revenue documentation, assessment and collection of permits, fees, services, and fines, and a structured approach to past-due balances including notification, authorized payment plans, service discontinuation, and legal recourse. The policy also defines billing disputes, meter malfunction/error investigation, leak-related water and sewer adjustments, and an appeal process to the Board of Commissioners.

LanguageEnglish

CategoryForms

FormatPDF

Pages10

Reading Time4 min

AccessFree to download

Receipts

Collection of Revenue

Property Taxes

Intergovernmental Revenues

Permits & Fees

Charges for Services & Fines

Past Due Balances

Past Due Notifications

Settlement Plans

Service Discontinuation & Collection For Past-Due Accounts

Billing Disputes and Adjustments

Water & Sewer Leak Adjustments

Appeal

Sale of Assets

Methods of Collection

Cash

Check or Money Order

Electronic Drafts

Town of Montreat Cash Management Policy Version 1.0 May 10, 2007 1. Receipts 1.1. Collection of Revenue 1.1.1. Property Taxes The Town of Montreat shall contract with the Buncombe County Tax Department for the administration of property tax collections on its behalf. 1.1.2. Intergovernmental Revenues All required application forms, reports, and other documents required for the collection of revenues to which the Town of Montreat is legally entitled from Federal, State, or other local units of government shall be filed on a timely and accurate basis. 1.1.3. Permits & Fees Charges for Building or Zoning Permits, Water Taps, etc. shall be assessed and collected upon application and prior to performance of any related service. 1.1.4. Charges for Services & Fines All charges for water, sanitation, public safety, or other services and all fines will be assessed in accordance with an adopted rate schedule or negotiated contract. All charges for services will be calculated and billed on a monthly basis. Water meters shall always be read by non-financial employees; meter reading route assignments shall be rotated at least annually. All fines shall be assessed when cited for a violation. 1.1.4.1. Past Due Balances Charges for Services and Fines that are more than 30 days past due shall be assessed a past due fee equal to one-half of one percent (5%) of the balance due on each successive billing cycle. 1.1.4.2. Past Due Notifications A letter requesting payment shall be sent to all accounts more than sixty days past due. Should an account become more than ninety days past due, a second letter shall be sent by Certified Mail requesting immediate payment, and notifying the customer that service shall be discontinued if payment is not received within fifteen days following receipt of said letter. 1.1.4.3. Settlement Plans The Town Administrator or Finance Officer is hereby authorized to negotiate a reasonable payment plan with any customer with a pastdue account. 1.1.4.4. Service Discontinuation & Collection For Past-Due Accounts The Town Administrator is hereby authorized to proceed with discontinuation of service for any customer whose account is more than ninety days past due, who has been dully notified per [1.1.4.2](1.1.4.2)[ ](1.1.4.2)above, and has declined to avail themselves of the opportunity to negotiate a settlement plan per [1.1.4.3](1.1.4.3) above. Resumption of serviceshall not occur until said customer has paid their past due balance in full, plus any reconnection fees assessed per the adopted fee schedule. The Town Administrator is also hereby authorized to utilize any legal recourse available to collect said past due balances. 1.1.4.5. Billing Disputes and Adjustments A dispute between the Town and a customer may sometimes occur as to whether or not a billed service was or was not fully delivered as billed, e.g. sanitation pick-ups. It also occasionally happens that a water customer is billed for an abnormally high and potentially erroneous amount of consumption. In all such cases, the Town shall undertake an investigation in an attempt to verify the level of billable service that actually was delivered to the customer. Should it be determined that the meter has malfunctioned or an error was made on the part of the Town, the customer’s account will be credited by an appropriate adjustment. 1.1.4.5.1. Water & Sewer Leak Adjustments In the case of water & sewer service, if no error is discovered in the Town’s meter readings then it is possible that the abnormal consumption is due to a leak on the customer’s premises. It is the responsibility of each customer to maintain the integrity of their water supply piping from their side of the meter, and to promptly inspect their system for leaks should they receive an abnormally high bill. If an abnormally high level of usage can be attributed toa leak on the customer’s side, and if the customer can document that the source of the leak has

FAQs

How does the Town of Montreat administer property tax collections?

The Town contracts with the Buncombe County Tax Department to administer property tax collections on the Town’s behalf.

What happens when service charges or fines become past due?

Past due amounts more than 30 days are assessed a past due fee each successive billing cycle. Accounts more than 60 days past due receive a payment request letter, and more than 90 days past due receive a Certified Mail request with notice that service may be discontinued if payment is not received within 15 days.

How are billing disputes handled, including suspected meter errors or leaks?

The Town investigates to verify delivered service. If the meter malfunctioned or a Town error occurred, the customer account is credited. For water and sewer, if no meter-reading error is found, adjustments may be authorized when the customer documents a leak source, limited to one episode per year based on defined usage calculations.

Sep 16, 2026

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