TMO Change Management Playbook - V.3 - Read-First Draft

Sep 12, 2026

Upload by Sage

TMO Change Management Playbook provides a structured approach for leading the people side of change and achieving desired outcomes across TMO change initiatives. It explains what change management is, distinguishes incremental and transformational change, and outlines why coordinated effort and strong change sponsors are essential. The playbook includes a program terminology section and a roadmap with defined phases (visioning through post-activation), plus practical support areas such as communication, coaching, training, resistance management, and sponsorship.

LanguageEnglish

CategoryPresentations

FormatPDF

Pages58

Reading Time20 min

AccessFree to download

Program Terminology

Change Management Overview

Purpose

Principles

Framework

Support

Change Management Roadmap & Toolkit

Phase I: Visioning & Planning

Phase II: Integrated Planning & Design / Pre-Activation

Phase III: Operational Planning / Activation

Phase IV: Pre-Activation

Phase V: Activation

Phase VI: Post Activation

Appendix

Communication & Engagement

Coaching

Training

Resistance Management

Sponsorship

TMO Change Management Playbook Last Updated: December 2023 By Tauna Craik Contents • Table of Contents • Program Terminology • Change Management Overview • Overview • Purpose • Principles • Framework • Support • Change Management Roadmap & Toolkit • Phase I: Visioning & Planning • Phase II: Pre Activation • Phase III: Activation • Phase IV: Post Activation • Appendix • Communication & Engagement • Coaching • Training • Resistance Management • Sponsorship Table of Contents The TMO Change Management Playbook was developed to support all change management resources that are supporting change management initiatives. It provides an overview of change management and the approach that will be used on TMO change initiatives. It is also a supporting guide to the change management roadmap and toolkit that was developed forTMO change initiatives. Change Management Overview (Page 4 to 13) Change Management Overview…………………………………………………….. Pg. 5 Purpose of Change Management…………………………………………………… Pg. 6 Change Management Guiding Principles…………………………………………... Pg. 7 Change Management Framework…………………………………………………… Pg. 8-13 TMO Change Management Support……………………………………………….. Pg. 13 Change Management Framework – Roadmap & Toolkit (Page 14 to 34) Phase I: Visioning……………………………………………………………………... Pg. 16-18 Phase II: Integrated Planning & Design ……………………………………………. Pg. 19-21 Phase III: Operational Planning………………………………………….................. Pg. 22-25 Phase IV: Pre-Activation……………………………………………………………… Pg. 26-28 Phase V: Activation……………………………………………………………………. Pg. 29-31 Phase VI: Post Activation……………………………………………………………... Pg. 32-34 Appendix (Page 35 to 61) Communication & Engagement…………………………………….……………….. Pg. 36-44 Coaching…………………………..…………………………………………………… Pg. 45-48 Training……………………………………..…………………………………………... Pg. 49-52 Resistance Management………………………………………………………………Pg. 53-56 Sponsorship…………………………………………………………………………….. Pg. 57-60 Contents • Table of Contents • Program Terminology • Change Management Overview • Overview • Purpose • Principles • Framework • Support • Change Management Roadmap & Toolkit • Phase I: Visioning & Planning • Phase II: Pre Activation • Phase III: Activation • Phase IV: Post Activation • Appendix • Communication & Engagement • Coaching • Training • Resistance Management • Sponsorship Program Terminology Throughout this document, there will be reference to some new terms, please take some time to familiarize yourself with them. | Term | Description | | --- | --- | | Service Delivery Organization (SDO) | Refers to one of the seven regional health authorities in Manitoba (IERHA, SH-SS, PMH, NRHA, WRHA, SHand CCMB) . | | Guiding Principles | Guiding principles set a standard for behavior and attitude within a workplace. Guiding principles are established to shape the culture of the work environment and ensure that employees understand what is expected. | | Framework | A framework is a system of rules that are used to govern a process or decisions. They help ensure that the output of decisions or processes is consistent, of a high standard, and aligned with an organization's principles, values, and goals | | Prosci ® | Is a global leader that offers change management solutions including frameworks, process, tools, etc. | | Levers | We use the term “lever” because these plans allow us to put effort in one direction to achieve more success in another direction. When we are working on these plans and activities, our goal is not completing activities but leveraging them to drive towards stakeholder adoption and usage. | | Provincial Coordinating Services | Refers to one of the workstreams that provide the SDOs with specialized support to enable the implementation of their projects. (E.g. Digital Health, Diagnostic Services, etc. ) | Change Management Overview Confidential Draft 4 What is Change Management Overv

FAQs

What is the core purpose of change management in this playbook?

It helps people engage, adopt, and use change in their day-to-day work, supporting movement to the new way of working and realizing TMO implementation goals and benefits.

How does the playbook describe different types of change?

Change is presented on a spectrum, from incremental change to transformational change, with transformational change described as the most complex and most likely for TMO initiatives.

What are the key support activities included in the roadmap?

The appendix covers communication & engagement, coaching, training, resistance management, and sponsorship to drive stakeholder adoption and usage.

Sep 12, 2026

Upload by Sage