Template for a Progress Report - Accessible Canada Act (ACA) and Regulations (ACR)

Sep 1, 2026

Upload by Riley

A structured progress report template guiding organizations in preparing updates required under the Accessible Canada Act (ACA) and the Accessible Canada Regulations (ACR). The template explains required headings and recommended content to describe implementation of accessibility plans, provide channels for accessibility-related feedback, and request alternate formats for people with disabilities. It also covers how organizations should report feedback received, outline actions taken in response, summarize lessons learned and training updates, and document consultations with persons with disabilities including methods, dates, locations, and consultation questions.

LanguageEnglish

CategoryForms

FormatDOCX

Pages12

Reading Time4 min

AccessFree to download

General (Required heading)

About this template

How to provide feedback

How to request alternate formats

Feedback (Required heading)

Actions taken to address feedback

Lessons learned and challenges

Training updates

Consultations (Required heading)

How consultations were conducted

Dates, locations, and consultation questions

Template for a Progress Report About this template: This template is designed to help you prepare your organization’s progress report and meet your obligations under the Accessible Canada Act (ACA) and the Accessible Canada Regulations (ACR). You are not required to use this template. If anything in this template conflicts with the ACA or ACR, the text of the ACA and ACR prevails. You can find more information on our website: HYPERLINK "https://www.accessibilitychrc.ca/en/progress-reports" Progress reports. Read the instructions to know how to complete this template. Template General (Required heading) (Recommended content): introductory text to indicate that: you have prepared your progress report to meet your organization’s obligations under the HYPERLINK "https://laws-lois.justice.gc.ca/eng/acts/A-0.6/FullText.html" Accessible Canada Act (ACA) and the HYPERLINK "https://laws-lois.justice.gc.ca/eng/regulations/SOR-2021-241/FullText.html" Accessible Canada Regulations (ACR) your progress report provides updates on the progress your organization has made in implementing its accessibility plan How to provide feedback (Recommended subheading) (Required content) Please send your feedback to our (Required: position title of the person at your organization who is responsible for receiving accessibility-related feedback. Example: customer service manager). (Required content) You can send your feedback by email, phone or mail using the contact information listed below. (Recommended content) For more information on how you can send your feedback, see our feedback process description (provide the link to your home screen or homepage, or the hyperlink from your home screen or homepage, to where your feedback process description is published on your digital platform). How to request alternate formats (Recommended subheading) (Required content) You can use the contact information listed below to ask us for a copy of our feedback process description, or our progress report in these alternate formats: print, large print, Braille, audio or an electronic format that is compatible with adaptive technology that is intended to assist persons with disabilities. We will provide the format you ask for as soon as possible. Braille and audio formats may take up to 45 days. Print, large print and electronic formats may take up to days. (Insert the deadline that applies to your organization: 15 days if you are a government organization or a private organization with 100 or more employees, OR 20 days if you are a private organization with less than 100 employees). Contact us: (Required content): contact methods must include email, phone, mail and any other means that you use to communicate with the public (e.g., social media) Email: Phone: (include a 1-800 number if your organization has one) Mail (address of your publicly accessible business): (Recommended content) Teletypewriter (TTY) (if applicable): (Recommended content) Video relay service (VRS): HYPERLINK "https://srvcanadavrs.ca/en/" \t "_blank" Canada VRS Feedback (Required heading) (Required content): provide information on the feedback you received through your feedback process on how your organization is implementing its accessibility plan and barriers persons who deal with your organization have faced. The feedback can be both positive and negative and include anonymous and attributed feedback. If the feedback is too numerous to identify separately, group it according to issue, and state how you have taken the issues into consideration. (Example elements) number of feedback submissions received brief description of the feedback received according to each area in section 5 of the ACA and, where applicable, the specific items in your accessibility plan. (Required content): explain how your organization has taken the feedback it received into consideration. (Example elements): You followed up with specified groups within your organization and assigned responsibilit

FAQs

Who should use this progress report template?

Organizations preparing progress reports to meet obligations under the Accessible Canada Act (ACA) and the Accessible Canada Regulations (ACR).

What information must be included under the feedback section?

Details on feedback received through the organization’s feedback process, how it was considered, and actions taken, including both positive and negative feedback and grouped issues when needed.

How should organizations document consultations with persons with disabilities?

By describing consultation methods, listing applicable options (e.g., surveys, discussion groups, other), providing dates and locations when applicable, and including the questions participants were asked.

Sep 1, 2026

Upload by Riley