Template 3 - Formal Complaint to the Builder

Sep 1, 2026

This formal complaint template is written to a builder to raise concerns about a property and trigger the complaints process. It includes placeholders for the builder’s contact details, the property address, the date of the first notification, specific reasons for dissatisfaction, and the requested resolution. It also sets expectations for a timely written response and outlines next steps if there is no reply within 30 days or if the response does not resolve the matter satisfactorily.

LanguageEnglish

CategoryLetters

FormatDOCX

Pages1

AccessFree to download

Formal complaint

Property details and complaint timeline

Reasons for dissatisfaction

Requested resolution and next steps

FAQs

What information should be provided in this formal complaint letter to the builder?

Include the builder’s email/name/address, today’s date, the property address, and the date of your first letter. Add the reasons for dissatisfaction and what resolution you want.

How does the letter expect the builder to respond?

The builder is asked to provide a final written response. If no response is received within 30 days, further help or dispute steps may be considered.

What actions can be taken if the builder does not resolve the issue?

If the builder does not respond within 30 days or if the response is unsatisfactory, the complainant may ask NHBC for help under their resolution service or pursue the dispute another way.

Sep 1, 2026

Upload by Oliver Hayes