Statement of Work - Phoenix Implementation - Plan and Responsibilities for Phoenix Core System Project

Sep 12, 2026

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Statement of Work sets the framework for implementing the Phoenix Core System environment and related modules and services under an Order between the Customer and Finastra. It defines the project scope, governance expectations, and the division of responsibilities for successful coordination among Customer teams, Finastra teams, third-party processors, and banking authorities. It also describes included general and conversion services, test environments and databases, knowledge transfer, interface integration and testing support, conversion balancing worksheets, and the change control process governing scope changes.

LanguageEnglish

CategoryPresentations

FormatPDF

Pages14

Reading Time5 min

AccessFree to download

1. GENERAL

Purpose and governing scope

Fees basis and change control

2. SCOPE

2.1 Scope of Services

2.1.1 Included General Services

Remote outsourced processing services

Onsite/on agreed in-house services

Knowledge transfer

2.1.2 Included Conversion Services

Converted test databases for auditing

Interface integration, testing and support

Conversion balancing worksheets

Test database slots and environments

Data audit activities

Mock conversion activities

Remote live conversion

Statement of Work: Phoenix Implementation This Statement of Work (“SOW”) is incorporated by means of reference into the Order in which it is referenced and to which it is attached (the “Order”) between Customer and Finastra USA Corporation (“Finastra”) . Customer accepts that the fees under the Order have been agreed on the basis of the scope of Services and Deliverables to be undertaken by each party as set out in this SOW, and subject to the terms and conditions contained in this SOWand the Agreement. Capitalized terms used but not defined in this SOW have the same meaning as in the Agreement. If conflicts arise between the terms of the Agreement and the terms of this SOW, the specific terms of this SOW shall govern. 1. GENERAL This Statement of Work (this “SOW”) describes the plan to implement the Phoenix Core System environment and related modules and services as detailed in the Order between the parties (the “Project”) and sets forth certain Finastra and Customer responsibilities and obligations with respect to the implementation process. The Phoenix Core System environment and related modules and services will be implemented using project management standards as set forth below. The Project requires coordination of Customer’s Project team, Finastra’s Project team, third-party processors, and banking authorities , and a successful Project requires cooperation between all groups and timely completion of all assigned tasks. Upon execution of the Order, this SOW, including its appendices , shall be the main reference document for the scope of the Services and Deliverablesto be provided by Finastra under the Order. The fees under the Order have been agreed on the basis of the scope of Services, activities and Deliverables to be undertaken by Finastra and Customers as set out in this SOW as informed by the Appendix B: Customer Technical Review attached hereto. Any changes to the scope are subject to the change control process (“CCP”) set forth in Section 8 and may result in increased fees, delays to the Project timeline, and/or an extension to the Project timeline. 2. SCOPE 2.1. Scope of Services The Project will only provide for the conversion of a single financial institution onto the Phoenix Core System consisting of the following: 2.1.1. Included General Services 2.1.1.1. For Phoenix Outsourced Processing Services (“OPS”) customers only: • Services will be conducted remotely; • Finastra will test connectivity from Customer’s environment to the Finastra cloud platform; and • Finastra will establish Customer’s database server and databases in the Finastra cloud platform. 2.1.1.2. For Phoenix Core System In-house customers only: • Services will be conducted onsite or as otherwise agreed by the parties; • Finastra will create Phoenix Core System instance and databases on Customer’s database server; • Finastra will install the Phoenix Core System software on one file server and one workstation in Customer’s environment; and • Finastra will test VPN connectivity from Customer’s environment to the Finastra platform. 2.1.1.3. Provide knowledge transfer on Phoenix Core System implementation and deployment process 2.1.2. Included Conversion Services 2.1.2.1. Provide up to two (2) converted test databases for Customer’s data auditing purposes; 2.1.2.2. Provide integration coordination, testing and support of all interfaces to the Phoenix Core System listed on the Order. Any interfaces not listed on the Order will require additional fees, which if the interfaces are custom or non-standard, may include Finastra Professional Services; 2.1.2.3. Provide conversion balancing worksheets by system application for each test database, mock conversion database and live conversion database; 2.1.2.4. Provide four (4) test database slots in one system’s environment during implementation as follows: • conversion data auditing environment; • Internet Banking; • ATM/VRU vendor testing environment;

FAQs

What project does this Statement of Work cover?

It covers implementation planning for the Phoenix Core System environment and related modules and services under the referenced Order between the Customer and Finastra.

What general services are included for Phoenix Outsourced Processing Services customers?

Services are conducted remotely, including connectivity testing from the Customer environment to Finastra’s cloud platform and establishing the Customer database server and databases in Finastra cloud.

How are changes to scope handled and what can they affect?

Scope changes follow the change control process (CCP) in Section 8 and may result in increased fees, delays to the project timeline, and/or extension of the timeline.

Sep 12, 2026

Upload by Aladdin