Software as a Service - SaaS - Statement of Work (SOW) - Version 1.0 - Template

Aug 31, 2026

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Informational template for drafting a Statement of Work (SOW) covering Software as a Service (SaaS). Provides guidance to structure task order titling, project summary, background, and high-level purpose with applicable service models. Includes sections for assumptions and current environment, plus detailed SaaS requirements such as use cases, data location, system usage, scalable resources, reporting, training, and security. Adds security subtopics, including required continuous monitoring compliance, vulnerability scanning and patching, monthly reporting, and related controls for cloud ordering activities.

LanguageEnglish

CategoryPresentations

FormatDOCX

Pages9

Reading Time3 min

AccessFree to download

Document Overview

1. Task Order Title

2. Project Summary

3. Background

3.1. Purpose

3.2. Assumptions

3.3. Current Environment

4. SaaS Requirements

4.1. Use Cases

4.2. Data Location

4.3. System Usage

4.4. Scalable Resources

4.5. Reporting

4.6. Training

4.7. Security

4.7.1. Security Classification

4.7.2. Vulnerability Scanning and Patching

4.7.3. Trusted Internet Connection (TIC) Compliance

4.7.4. IPv6 Requirements

4.8. Business Continuity and Disaster Recovery

4.9. Backup Systems and Capability

4.10. System Availability

4.11. Service Level Agreements (SLAs)

4.12. Help Desk Support

4.13. Professional Services

5. Period of Performance

6. Points of Contact

APPENDIX: REFERENCES

[Insert Your Department Name][Insert Your Agency Name] STATEMENT OF WORK (SOW) Software as a Service – SaaS [Insert the Subject of the SOW] [Date] [Status, ie, DRAFT or APPROVED] Version 1.0 Document Overview This Statement of Work (SOW) template is informational only and the use of this template is not required. This template can simply be used as a reference document for purposes of outlining your own SOW and for ensuring that the information listed in this template is provided in your own SOW. Note: Guidance in this template is presented in FAQ’s, included with this document. All sections should be reviewed for relevance to the cloud-based objectives of the ordering activity and modified accordingly. This sample is not all inclusive, therefore the reader is cautioned to use professional judgment and include agency-specific references to their own SOW. Table of Contents TOC \o "1-3" \h \z \u HYPERLINK \l "_Toc487463263" Document Overview PAGEREF _Toc487463263 \h 2 HYPERLINK \l "_Toc487463264" 1. Task Order Title PAGEREF _Toc487463264 \h 4 HYPERLINK \l "_Toc487463265" 2. Project Summary PAGEREF _Toc487463265 \h 4 HYPERLINK \l "_Toc487463266" 3. Background PAGEREF _Toc487463266 \h 4 HYPERLINK \l "_Toc487463267" 3.1. Purpose PAGEREF _Toc487463267 \h 4 HYPERLINK \l "_Toc487463268" 3.2. Assumptions PAGEREF _Toc487463268 \h 4 HYPERLINK \l "_Toc487463269" 3.3. Current Environment PAGEREF _Toc487463269 \h 4 HYPERLINK \l "_Toc487463270" 4. SaaS Requirements PAGEREF _Toc487463270 \h 4 HYPERLINK \l "_Toc487463271" 4.1. Use Cases PAGEREF _Toc487463271 \h 4 HYPERLINK \l "_Toc487463272" 4.2. Data Location PAGEREF _Toc487463272 \h 4 HYPERLINK \l "_Toc487463273" 4.3. System Usage PAGEREF _Toc487463273 \h 5 HYPERLINK \l "_Toc487463274" 4.4. Scalable Resources PAGEREF _Toc487463274 \h 5 HYPERLINK \l "_Toc487463275" 4.5. Reporting PAGEREF _Toc487463275 \h 5 HYPERLINK \l "_Toc487463276" 4.6. Training PAGEREF _Toc487463276 \h 5 HYPERLINK \l "_Toc487463277" 4.7. Security PAGEREF _Toc487463277 \h 5 HYPERLINK \l "_Toc487463278" 4.7.1. Security Classification PAGEREF _Toc487463278 \h 5 HYPERLINK \l "_Toc487463279" 4.7.2. Vulnerability Scanning and Patching PAGEREF _Toc487463279 \h 5 HYPERLINK \l "_Toc487463280" 4.7.3. Trusted Internet Connection (TIC) Compliance PAGEREF _Toc487463280 \h 5 HYPERLINK \l "_Toc487463281" 4.7.4. IPv6 Requirements PAGEREF _Toc487463281 \h 6 HYPERLINK \l "_Toc487463282" 4.8. Business Continuity and Disaster Recovery PAGEREF _Toc487463282 \h 6 HYPERLINK \l "_Toc487463283" 4.9. Backup Systems and Capability PAGEREF _Toc487463283 \h 6 HYPERLINK \l "_Toc487463284" 4.10. System Availability PAGEREF _Toc487463284 \h 6 HYPERLINK \l "_Toc487463285" 4.11. Service Level Agreements (SLAs) PAGEREF _Toc487463285 \h 6 HYPERLINK \l "_Toc487463286" 4.12. Help Desk Support PAGEREF _Toc487463286 \h 7 HYPERLINK \l "_Toc487463287" 4.13. Professional Services PAGEREF _Toc487463287 \h 7 HYPERLINK \l "_Toc487463288" 5. Period of Performance PAGEREF _Toc487463288 \h 7 HYPERLINK \l "_Toc487463289" 6. Points of Contact PAGEREF _Toc487463289 \h 8 HYPERLINK \l "_Toc487463290" APPENDIX: REFERENCES PAGEREF _Toc487463290 \h 9 Task Order Title Include a short title of services and/or a general description of items to be acquired. This title should be unique and descriptive, and should be used consistently throughout the task order process. Project Summary Provide a description of the business and technical objectives without including the specific requirements. Background Purpose Provide one or a few sentences to specify, at a high level, what this SOW is to address / achieve. Include the service model(s) that applies (IaaS, PaaS, SaaS, or a mix). Assumptions Specify any assumptions here. Input “N/A” if not applicab

FAQs

What is the purpose of this SaaS Statement of Work (SOW) template?

It serves as an informational reference to help outline an organization’s own SOW and ensure required information is included. Use professional judgment to tailor content to agency-specific needs and cloud-based objectives.

Which sections must be reviewed and filled in when creating a tailored SOW?

The template calls for review of task order title, project summary, background (purpose, assumptions, current environment), and detailed SaaS requirements such as use cases, data location, system usage, reporting, training, and security.

How does the template address SaaS security expectations?

It includes a security section with subtopics like security classification and vulnerability scanning/patching. The template also references compliance with continuous monitoring requirements, including monthly continuous monitoring reports to the appropriate officials.

Aug 31, 2026

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