ServicePRO - January 2017 Release - Release Notes - 14.2.8.3

Sep 12, 2026

Upload by Aurelia

January 2017 Maintenance Release release notes for ServicePRO 14.2.8.3, covering updates, enhancements, and client bug fixes across ServicePRO and ServicePRO Web. Highlights include ADFS login integration, added US date input masks, new interactive home page tiles, and revised logic for notification and memo template variables. It also introduces improved request-history PDF behavior and a tab-based navigation flow in the new request submission wizard, plus a “Most Viewed Articles” widget.

LanguageEnglish

CategoryGeneral

FormatPDF

Pages5

Reading Time2 min

AccessFree to download

Updates and Enhancements

New Features

ServicePRO & ServicePRO Web

ServicePRO Web

Client Bug Fixes

Service Requests/Workspace/Project Requests/Custom Views

Home Page

Manage Objects

Purchasing

ServicePRO Web

Starwatch Service

January 2017 Maintenance Release Release Notes 14.2.8.3 Help Desk Technology [http://www.servicepro.solutions](http://www.servicepro.solutions) Table of Contents ServicePRO – January 2017 Release – Release Notes................................................................................... 2 1. Updates and Enhancements ............................................................................................................. 2 1.1. New Features ............................................................................................................................ 2 ServicePRO & ServicePRO Web......................................................................................... 2 ServicePRO ........................................................................................................................ 2 ServicePRO Web................................................................................................................ 3 2. Client Bug Fixes ................................................................................................................................. 3 2.1. Service Requests/Workspace/Project Requests/Custom Views............................................... 3 2.2. Home Page ................................................................................................................................ 3 2.3. Manage Objects ........................................................................................................................ 4 2.4. Purchasing ................................................................................................................................. 4 2.5. ServicePRO Web........................................................................................................................ 4 2.6. Starwatch Service...................................................................................................................... 4 Help Desk Technology [http://www.servicepro.solutions](http://www.servicepro.solutions) ServicePRO – January 2017 Release – Release Notes 1. Updates and Enhancements 􀁸 The ServicePRO Self-Service Portal and Mobile Portal are now available. o Detailed User Guide documentation is available at the ServicePRO Wiki: [http://www.servicepro.wiki/wiki/1133/ServicePRO-Web](http://www.servicepro.wiki/wiki/1133/ServicePRO-Web) 1.1. New Features New features implemented in ServicePRO and ServicePRO Web are listed below. ServicePRO & ServicePRO Web 􀁸 Login Integration with Active Directory Federation Services (ADFS) has been implemented. Detailed documentation of this integration is available on the ServicePRO Wiki. 􀁸 Two additional date input masks for specifying date in US format have been implemented in the Masked Entry field. 1. US Date with Two digit year (MM/DD/YY) 2. US Date with four digit year (MM/DD/YYYY) ServicePRO 􀁸 The following new home page interactive tiles have been implemented in ServicePRO. o An interactive tile that lists public queries and the current user’s private queries. o An interactive tile that lists public custom reports and the current user’s private custom reports. o An interactive tile that displays the ‘In Queue’ requests view. o An interactive tile that displays the ‘Overdue’ requests view. 􀁸 With the Interactive tiles Home Page Interface, a Quick Find by reference number option for Service Requests has been added to the Top Menu Tool Bar. And has been removed from Drop-Down ServicePRO Menu. 􀁸 In Notification templates, Rule Work Flow template, System Email Auto Reply template, System Email Outgoing request update template and in the Memo template, for the below variables, values will be populated using the following revised logic: o If the Last Memo Author’s Display Name is not empty, then Display Name will be used – Else, Name will be used. Help Desk Technology [http://www.servicepro.solutions](http://www

FAQs

What new capabilities were added to ServicePRO and ServicePRO Web in release 14.2.8.3?

ADFS-based login integration was implemented, and additional US-format date input masks were added in the Masked Entry field.

What interactive elements and home page changes were introduced in ServicePRO?

New interactive tiles were added for public/private queries, public/private custom reports, and request views like In Queue and Overdue, along with a Quick Find by reference number option moved to the top menu.

How were template variable population rules updated for notifications and memos?

For several display-name variables, the logic now uses Display Name when it is not empty; otherwise it falls back to Name.

Sep 12, 2026

Upload by Aurelia