ServiceNow CMDB Synchronization PowerPack - Version 3.3.0 - Installation and Troubleshooting Guide

Sep 13, 2026

ServiceNow CMDB Synchronization PowerPack Version 3.3.0 provides a complete workflow for synchronizing configuration items between ScienceLogic SL1 and ServiceNow, including device, CI attributes, topology elements, network interfaces, file systems, business services, and installed software. The guide details prerequisites, PowerFlow application contents, required update sets, domain separation configuration, scheduling, and discovery and decommissioning operations. It also covers troubleshooting approaches, debug logging, common synchronization issues, and deployment checklists for reliable CMDB integration.

LanguageEnglish

CategoryGeneral

FormatPDF

Pages218

Reading Time1 h 16 min

AccessFree to download

Introduction to the ServiceNow CMDB Synchronization PowerPack

Architecture Overview for ServiceNow Synchronization PowerPacks

SL1 and ServiceNow Terminology

Dependency Map for ServiceNow Synchronization PowerPacks

Prerequisites for the ServiceNow CMDB Synchronization PowerPack

Contents of the ServiceNow CMDB Synchronization PowerPack

PowerFlow Applications

Installing and Configuring the CMDB Synchronization PowerPack

Installing and Activating the CMDB Plugin in ServiceNow

Configuring Service Rules for Device Sync

Syncing Organizations and Devices

Syncing CI Attributes and Topology Data

Running a Device Sync

Discovery Sync and Decommissioning Devices

Troubleshooting the CMDB Synchronization PowerPack

ServiceNow CMDB Synchronization PowerPack Version 3.3.0 Table of Contents Introduction to the ServiceNow CMDB Synchronization PowerPack 9 Architecture Overview for ServiceNow Synchronization PowerPacks 10 SL1 and ServiceNow Terminology 11 Dependency Map for ServiceNow Synchronization PowerPacks 11 Prerequisites for the ServiceNow CMDBSynchronization PowerPack 12 Contents of the ServiceNow CMDB Synchronization PowerPack 13 PowerFlow Applications 13 PowerFlow Applications (Internal) 15 Installing and Configuring the CMDB Synchronization PowerPack 16 Downloading, Importing, and Installing the ServiceNow CMDB Synchronization PowerPack 17 Using the Optional Identification Update Sets 17 Downloading the Synchronization PowerPack 17 Importing the Synchronization PowerPack 18 Installing the Synchronization PowerPack 18 Allowing Cross-Scoped Access in ServiceNow 19 Installing the ScienceLogic SL1: CMDB & Incident Automation Application in ServiceNow 21 Creating a ServiceNow Group 22 Creating a ServiceNow User 25 Installing and Activating the CMDB Plugin in ServiceNow 26 Enabling the ServiceNow Identification and Reconciliation Module 27 Configuring Service Rules for Device Sync 28 Containment Rules 28 Hosting Rules 30 Creating a ServiceNow Update Set 30 Adding Service Rules to an Update Set 32 Exporting an Update Set 33 Configuring Customer CI Relation Overrides 34 Installing the ScienceLogic Domain Separation (Global) Update Set in ServiceNow 38 Overview of the Update Set 38 Limitations of the Identification Engine 39 Installing the Update Set 40 Configuring Domain Separation without Using the Update Set 41 Creating the Configuration Objects for the ServiceNow Domains 41 Example JSON Code for a Configuration Object 42 Aligning a Schedule with a ServiceNow Domain 44 Using ServiceNow Domain Separation with PowerFlow 45 User Setup 45 Example 1 46 Example 2 47 Workflow 48 Configuring Applications for the CMDB Synchronization PowerPack 49 Creating and Aligning a Configuration Object 50 Creating a Configuration Object 50 Aligning a Configuration Object 53 Syncing Organizations 54 For Domain-separated ServiceNow Environments Only 54 Configuring Organization Sync 54 Syncing Devices from SL1 to ServiceNow 57 Merged Devices in SL1 58 Using Other Data Sources with Merged Devices 58 Common Fields Used by Device Sync 59 Running a Device Sync 59 Using a Jinja2 Template 67 Example: A Basic Template for Device Attributes 67 Example: An Advanced Template for Device Sync 68 Example: Another Advanced Template for Device Sync 68 Example: Advanced Template for Device Class, Sub Category, and Model 69 Adding Device Mappings 70 Persistently Saving Device Mappings with the API 71 Checking for Missing Device Mappings 72 Device Attribute Mappings 76 Default Device Attribute Mappings 77 SL1 Device Attributes Available for Syncing 78 Adding New Device Attributes to ServiceNow 80 Syncing CI Attributes from ServiceNow to SL1 81 Syncing Advanced Topology Data from SL1 to ServiceNow 85 Adding Related Items and Lists to the CI Record in ServiceNow 87 Syncing Network Interfaces from SL1 to ServiceNow 89 Syncing File Systems from SL1 to ServiceNow 92 Syncing Business Services 93 Syncing Business Services from SL1 to ServiceNow 93 Syncing Business Services from ServiceNow to SL1 96 Syncing Installed Software between SL1 and ServiceNow 98 Discovery Sync 100 Configuring a ServiceNow Service Request for Discovery Sync 101 Discovery Sync Workflow 102 Running a Discovery Sync in ServiceNow 105 Discovering One or More Devices from ServiceNow to SL1 110 Decommissioning Devices 112 Activating the ServiceNow Service Request for Monitoring Removal 113 Removing Devices from Monitoring 113 Deleting Devices 115 Scheduling PowerFlow App

FAQs

What components and prerequisites are required to install the ServiceNow CMDB Synchronization PowerPack 3.3.0?

The guide lists prerequisites, the PowerFlow applications included in the PowerPack, and required setup steps such as downloading, importing, and installing the PowerPack and related options like identification update sets.

How is domain separation configured for the PowerPack in ServiceNow?

It explains installing the ScienceLogic Domain Separation update set, creating configuration objects for ServiceNow domains, aligning schedules with domains, and using domain separation with PowerFlow.

Which kinds of data can be synchronized between SL1 and ServiceNow using this PowerPack?

It covers syncing devices, CI attributes, advanced topology data, related items and lists, network interfaces, file systems, business services, installed software, and discovery and maintenance schedule-related data depending on the configured workflows.

Sep 13, 2026

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