SERVICE LEVEL AGREEMENT - FRAMEWORK AGREEMENT FOR SECURITY SERVICES

Sep 2, 2026

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Service Level Agreement Framework Agreement for Security Services outlining the relationship and obligations between National Transmission Company South Africa SOC Ltd (NTCSA) and the Security Company. The agreement sets definitions, appointment terms, commencement and duration, services and compliance requirements, instructions, vehicle provision, firearms and uniforms, tactical guarding and armed response, training, incident recording, insurance, penalties and sanctions, termination, confidentiality, fees, quality reviews, personal information protection, notices, disputes, force majeure, and general provisions, including annexures such as work scope and invoice/rate templates.

LanguageEnglish

CategoryLetters

FormatDOCX

Pages41

Reading Time14 min

AccessFree to download

INTERPRETATION

APPOINTMENT

COMMENCEMENT AND DURATION

services and compliance

Instructions

provision of vehicles

provisions of firearms

PROVISION OF UNIFORMS AND TACTICAL RESPONSE EQUIPMENT

TACTICAL GUARDING AND ARMED RESPONSE

PROVISION OF TRAINING

RECORDING OF INCIDENTS

INSURANCE

PENALTIES AND SANCTIONS

EARLY TERMINATION

CONFIDENTIALITY

FEES

QUALITY REVIEWS

protection of personal information

breach and tERMINATION

CORRUPT PRACTICES

RELATIONSHIP BETWEEN THE PARTIES

INDEMNITIES

supplier development, localization and industrialization

NOTICES AND DOMICILIa

DISPUTES

FORCE MAJUERE

good faith

applicable law and jurisdiction

GENERAL

SIGNATURE

ANNEXURES

SERVICE LEVEL AGREEMENT FRAMEWORK AGREEMENT FOR SECURITY SERVICES between NATIONAL TRANSMISSION COMPANY SOUTH AFRICA SOC Ltd Registration Number 2021/539129/30 herein represented by _______________ in his capacity as _________________________ (Hereinafter referred to as “the NTCSA”) and ………………………………………………. Registration Number………………………….. herein represented by ……………….. in his Capacity as …………………………………. (Hereinafter referred to as “the Security Company”) (Collectively hereinafter referred to as “the Parties”) TABLE OF CONTENTS TOC \t "level1,1" 1 INTERPRETATION PAGEREF _Toc172888785 \h 2 2 APPOINTMENT 7 3 COMMENCEMENT AND DURATION PAGEREF _Toc172888787 \h 7 4 services and compliance PAGEREF _Toc172888788 \h 8 5 Instructions PAGEREF _Toc172888789 \h 10 6 provision of vehicles PAGEREF _Toc172888790 \h 11 7 provisions of firearms PAGEREF _Toc172888791 \h 12 8 PROVISION OF UNIFORMS AND TACTICAL RESPONSE EQUIPMENT 12 9 TACTICAL GUARDING AND ARMED RESPONSE 12 10 PROVISION OF TRAINING PAGEREF _Toc172888794 \h 14 11 RECORDING OF INCIDENTS 14 12 INSURANCE 14 13 PENALTIES AND SANCTIONS 15 14 EARLY TERMINATION PAGEREF _Toc172888798 \h 16 15 CONFIDENTIALITY 16 16 FEES 17 17 QUALITY REVIEWS 18 18 protection of personal information 18 19 breach and tERMINATION 20 20 CORRUPT PRACTICES 21 21 RELATIONSHIP BETWEEN THE PARTIES 21 22 INDEMNITIES 21 23 supplier development, localization and industrialization, change in ownership…………………………………………………………………22 24 NOTICES AND DOMICILIa 23 25 DISPUTES 24 26 FORCE MAJUERE 25 27 good faith 26 28 applicable law and jurisdiction 26 29 GENERAL 26 30 SIGNATURE 28 ANNEXURES ANNEXURE "[A]": Security Company Grid Supervisor ANNEXURE [“B”]: Scope of Work ANNEXURE "[C]”: Tax Invoice Template ANNEXURE"[D]": Rates ANNEXURE "[E1 and E2]": Process for Invoicing ANNEXURE "[F]": Instruction Letter PREAMBLE Whereas the National Transmission Company South Africa SOC Ltd on behalf of the Servitude and Land Management Department conducted a procurement process, through which the Security Company was selected to render the Services. And Whereas, the Parties have agreed that the Security Company shall provide Service to the Servitude and Land Management Department subject to the terms and conditions set out in this Agreement. 1. INTERPRETATION In this Agreement, unless the context indicates a contrary intention, the following words and expressions bear the meanings assigned to them and cognate expressions bear corresponding meanings “Agreement” means this Service Level Agreement; “Assessment Request” means a request issued by the NTCSA Contracts Manager to the NTCSA Security Operation Manager to assess the resources needed to attend to an Incident; “B-BBEE” means broad-based black economic empowerment as defined in the BBBEE Act as amended from time to time; “B-BBEE Act” means the Broad-Based Black Economic Empowerment Act No. 53 of 2003 as amended from time to time, including any codes of good practice issued in terms thereof from time to time; “B-BBEE Status” means, in relation to the Security Company, its B-BBEE status, having regard to its overall performance using the relevant scorecard set out in the BBBEE Act as reflected in the Security Company’s verification certificate; “Black” means African, Coloured and Indian as defined in the Broad Based Black Economic Empowerment Act 53 of 2003 as amended from time to time; "Anti-Bribery and Corruption Laws" means the Prevention and Combating of Corrupt Activities Act, 12 of 2004 as amended from time to time, or any other anti-bribery and corruption laws, or any other national or international regulatory enactment of similar import, that may have a bearin

FAQs

What does the agreement define and how are key terms handled?

The Interpretation section assigns meanings to defined words and expressions and sets how the Agreement’s terms operate unless a contrary intention is indicated.

What security services topics are covered beyond general appointment?

The framework covers compliance, instructions, provision of vehicles, firearms, uniforms and tactical response equipment, tactical guarding and armed response, and training.

How are performance, incidents, and obligations managed over time?

The Agreement includes recording of incidents, quality reviews, confidentiality, personal information protection, insurance, and penalties/sanctions, along with provisions for termination and notices.

Sep 2, 2026

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