Security Supervisor - Job Description - Key Responsibilities

Sep 13, 2026

Security Supervisor job purpose is to maintain efficient operation of the security desk under the Assistant Facilities Manager (soft services), including review of security desk procedures, supervision of contract security, CCTV and alarm monitoring, and acting as a secondary information point for visitors and students. Core responsibilities include managing the main security desk operations, intruder and fire alarm procedures, contractor access and parking control, CCTV monitoring and required archiving, lost property logging, key issuing, and first-aid and safety documentation support. The role also emphasizes customer care, health and safety compliance, environmental impact support, and participation in relevant meetings.

LanguageEnglish

CategoryLetters

FormatPDF

Pages4

Reading Time2 min

AccessFree to download

Job Purpose

Principal Accountabilities

Main Security Desk

The Environment

Customer care

Health and safety

Other duties

Scope

Training and professional development

Supervision

Special Notes or Conditions

JOB DESCRIPTION Security Supervisor Job Purpose 1. Under the direction of the Assistant Facilities Manager (soft services) to maintain efficient running of the security desk and associated services. To review operational procedures for the security desk, supervise contract security, whilst monitoring the CCTV and alarm systems and acting as a secondary point of information for visitors and students. Principal Accountabilities 2. Main Security Desk i) Reviewing operating procedures for the security booth, consulting with affected stakeholders and updating procedures accordingly. ii) Auditing of contract security staff operating outside of working hours to make sure they understand their roles and responsibilities and are carrying out their duties correctly, iii) Operating the fire alarm system as required, summoning the duty manager upon activation and performing detector isolations for routine maintenance work. iv) Monitoring the arrival and departure of contractors and making sure that they have the correct permissions to work on site. v) Monitoring and setting/un-setting the intruder alarm, including the investigation of alarm activations. vi) Monitoring of the CCTV system and burning of footage to disk as and when required. vii) Controlling access and parking within the service road tunnel. viii) Operation of the facsimile and franking machines, and sorting of the post in the absence of the receptionist. ix) Answering of telephone calls to the security desk in a polite and helpful manner, including calls to the main switchboard in the absence of the receptionist. x) Logging and management of all lost property handed in and undertaking to return it to its rightful owner whenever possible. xi) Issuing keys to staff and students and ensuring they are returned. xii) Acting as a first aider at work and administering first aid for people who have come to the security desk as well as ensuring that the accident book is filled out correctly for every reported incident. xiii) Directing and giving information directly to the general public and students regarding the location of activities within the Building. xiv) Ensuring that the reception area is kept clear, tidy and presentable at all times and monitoring of public areas of the building to ensure all areas are kept tidy and problems are reported to the relevant people. 3. The Environment i) The Students’ Union is committed to minimising any direct or indirect negative effects its business operations may have on the environment. Asa member of staff within the organisation, the post holder will support the activity of management to help ensure that arrangements are in place to measure impact on the environment and help achieve targets for on-going improvement. 4. Customer care i) To ensure that customers’ expectations are exceeded whenever possible. ii) To ensure that all systems are followed and to treat customers in a friendly and polite manner and do everything in their power to exceed customers’expectations. iii) To deal with customer feedback, whether positive or negative, in a courteous, efficient and timely manner. 5. Health and safety i) To ensure that the risk assessments for Facilities systems/work are followed at all times by the post holder and any staff under supervision. ii) To ensure that the Union’s Health and Safety Policy is adhered to at all times. iii) To ensure that Health and Safety legislation is adhered to at all times. iv) To develop a training plan for direct reports regarding health and safety risks and to ensure training is provided to staff in healthy and safe working practices. v) To assist in ensuring the health and safety of students, suppliers and visitors to all department sites/work areas. vi) To act as a first-aider, once qualified. vii) To act as a fire warden in line with the Union’s Health and Safety Policy. 6. Other duties i) To attend appropriate meetings as and when

FAQs

What is the main purpose of the Security Supervisor role?

Maintain efficient operation of the security desk and associated services, including procedure review, supervision of contract security, monitoring CCTV and alarms, and providing secondary information for visitors and students.

Which tasks are included in Main Security Desk responsibilities?

Reviewing security booth procedures, auditing contract staff outside working hours, operating fire alarm systems, monitoring contractor arrivals/departures and permissions, intruder alarm setting/investigation, CCTV monitoring and required footage archiving, access and parking control, post handling, telephone answering, lost property management, key issuing, first-aid support, and directing public/student information.

How does the role address health and safety and other compliance areas?

Ensure risk assessments and the Union’s Health and Safety Policy and legislation are followed, develop and support health and safety training for supervised staff, assist with student/supplier/visitor safety, act as first-aider and fire warden once qualified, and promote environmentally responsible practices aligned with improvement targets.

Sep 13, 2026

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