Resolution No. 2022-103 - City Council of Coachella Customer Service Positions

Sep 14, 2026

Uploaded by Mason

Resolution No. 2022-103 of the City Council of the City of Coachella, California approves the creation and funding of customer service positions within the Customer Service job series. The resolution finds that existing customer service roles classified as Department Assistants and Utility Clerks do not match current functions and assigned duties. It establishes full-time Customer Service Representative I, Customer Service Representative II, and a Customer Service Technician, with compensation ranges set per the submitted staff report, and reclassifies existing positions to the new series.

LanguageEnglish

CategoryLetters

FormatPDF

Pages3

Reading Time1 min

AccessFree to download

Resolution No. 2022-103

Customer Service Job Series Creation and Funding

Findings and Incorporation of Recitals

Approved Positions and Compensation Ranges

Reclassification of Existing Job Descriptions

Adoption, Signatures, and Certification

RESOLUTION NO. 2022-103 A RESOLUTION OF THE CITY COUNCIL OF THE CITY OF COACHELLA, CALIFORNIA, APPROVING THE CREATION AND FUNDING OF POSITIONS IN THE CUSTOMER SERVICE JOB SERIES WHEREAS, the City has four customer service representatives serving residents and hasan approved and filled Customer Service Supervisor position. WHEREAS, customer service positions are currently classified as Department Assistantsand Utility Clerks. The current customer service functions and assigned duties are not consistent with either current job description. It would be more appropriate to classify customer service positions under a customer service classification series. City Council has already approved and funded a Customer Service Supervisor job description to oversee customer service activities. NOW, THEREFORE, BE IT RESOLVED, DETERMINED, AND ORDERED by the City Council of the City of Coachella, as follows: Section 1. The City Council hereby finds and determines that the foregoing Recitals of this Resolution are true and correct and hereby incorporated into this Resolution as though fully set forth herein. Section 2. The City approves the creation of a full-time Customer Service Representative I, Customer Service Representative II and Customer Service Technician position setting initial compensation ranges as outlined in the staff report submitted herewith accounting for trivial adjustments to keep ranges consistent with existing salary grades. Section 3. Currently approved job descriptions of Utility Clerk I and Utility Clerk II are retired and the four currently approved customer service positions classified as Department Assistants and Utility Clerks are reclassified to Customer Service Representatives in the same respective levels. PASSED, APPROVED and ADOPTED this 14th day ofDecember 2022. Steven A. Hernandez Mayor ATTEST: Angela M. Zepeda City Clerk APPROVED AS TO FORM: Carlos Campos City Attorney STATE OF CALIFORNIA COUNTY OF RIVERSIDE CITY OF COACHELLA ) ) ss. ) I HEREBY CERTIFY that the foregoing Resolution No. 2022-103 was duly adopted by the City Council of the City of Coachella at a regular meeting thereof, held on the 14th day of December 2022, by the following vote of Council: AYES: NOES: ABSENT: ABSTAIN: Andrea J. Carranza, MMC Deputy City Clerk

FAQs

What does Resolution No. 2022-103 authorize?

It approves the creation and funding of new customer service positions in the Customer Service job series for the City of Coachella.

Why are customer service positions reclassified?

The resolution states that existing classifications under Department Assistants and Utility Clerks do not align with current customer service functions and assigned duties.

Which positions are created or reclassified under this resolution?

It approves full-time Customer Service Representative I, Customer Service Representative II, and a Customer Service Technician, and reclassifies four existing customer service positions to Customer Service Representatives at the same respective levels.

Sep 14, 2026

Uploaded by Mason