REQUEST FOR PROPOSALS - RFP 21-124 - SERVICENOW IMPLEMENTATION SERVICES - Project proposal submission details

Sep 1, 2026

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El Paso County seeks proposals from qualified firms with ServiceNow expertise to deliver consulting services for the ServiceNow Implementation Services project. Multiple contracts are expected for a one-year term with four one-year renewal options. The county requires support across IT service management, IT business management, and IT operations modules, aligned with an agile project lifecycle and ongoing module maturity improvements. Responses must be submitted via the Rocky Mountain E-Purchasing System by the stated deadlines, with all addenda acknowledged and checklist documents included.

LanguageEnglish

CategoryGeneral

FormatDOCX

Pages15

Reading Time5 min

AccessFree to download

RFP Overview

Project Purpose and Award Structure

Submission and Contact Rules

Response Checklist

Required Proposal Package Items

General Specifications

Introduction and Objectives

Environment and Current Modules

Scope of Work and Contractor Responsibilities

REQUEST FOR PROPOSALS RFP NO. 21-124 SERVICENOW IMPLEMENTATION SERVICES El Paso County (County) is soliciting proposals from qualified, experienced, professional firms with the ServiceNow expertise to provide consulting services for the ServiceNow Implementation Services (Project). Proposals will be received by the El Paso County Contracts & Procurement Division, 15 E. Vermijo Avenue, Colorado Springs, CO 80903, via Rocky Mountain E-Purchasing System by no later than 11:00 AM (MT), Thursday, October 21, 2021, at which time they will be publicly opened and read aloud (via Teleconference). Any questions regarding this solicitation should be directed to JoAnne Stone, CPPB, Contracts and Procurement Assistant Manager. Questions should be submitted via Rocky Mountain E-Purchasing System. Do not contact any other individual regarding this RFP. Final questions are due no later than 11:00 AM (MT), Friday, October 8, 2021. PLEASE USE THE ROCKY MOUNTAIN E-PURCHASING SYSTEM WEBSITE & LOG ONTO HYPERLINK "http://www.bidnetdirect.com" www.bidnetdirect.com TO DOWNLOAD DOCUMENTS. EL PASO COUNTY CONTRACTS & PROCUREMENT DIVISION WILL NOT BE HELD RESPONSIBLE FOR MISINFORMATION RECEIVED FROM PRIVATE PLAN HOLDERS. It is the responsibility of all bidders to make sure they have obtained all solicitation documents and addendums, and to include signed copies of each addendum signature page with their bid. BOARD OF COUNTY COMMISSIONERS EL PASO COUNTY /s/ TRACI GORMAN CONTRACTS MANAGER EL PASO COUNTY CONTRACTS & PROCUREMENT DIVISION RESPONSE CHECKLIST FOR SERVICENOW IMPLEMENTATION SERVICES The proposer’s attention is especially called to the items listed below, which must be submitted in full as part of the proposal. Failure to submit any of the documents listed below as a part of your proposal, or failure to acknowledge any addendum in writing with your proposal, or submitting a proposal on any condition, limitation or provision not officially invited in this RFP (Request for Proposals) may be cause for rejection of the proposal. THIS CHECKLIST MUST BE SUBMITTED AS PART OF YOUR PROPOSAL PACKAGE. PLEASE READ THE “INSTRUCTIONS FOR SUBMITTING PROPOSALS” INCLUDED IN THIS PACKAGE. GENERAL SPECIFICATIONS FOR SERVICENOW IMPLEMENTATION SERVICES INTRODUCTION El Paso County, Colorado, Digital, Strategy and Technology (DST or County) Department is requesting proposals from qualified firms interested in providing ServiceNow consulting services. The objective is to award multiple contracts for ServiceNow consulting and support for a one-year period with four (4) additional one-year renewal options. The County needs implementation support for modules currently inflight and on the road map as well as support for modules implemented and future modules. The County seeks to increase the maturity of IT infrastructure and operations and bring digital transformation to the County through the implementation of ServiceNow IT Service Management, IT Business Management, and IT Operations management. To meet these objectives, the County seeks to develop tight relationships with partners that can provide ServiceNow expertise. ENVIRONMENT The County has 2800 employees serving 730,395 citizens and is supported by 83 DST employees. The County has implemented incident, request, service catalog, service portal, change, problem, the agile and project management modules. The County continues to make improvements to these modules using the Agile Scrum methodology for the implementation of features and functions of ServiceNow. The project will follow the agile project lifecycle. The County has a dedicated project team working on the implementation of ServiceNow modules. The implementation of ServiceNow modules is ongoing and the state of the environment at contract award will be different from the state at this writing. The County takes responsibility for the delivery of the modules. Successful Proposers (Contractor) resources will work at the direction of the County proj

FAQs

Who is eligible to submit a proposal for the ServiceNow Implementation Services RFP?

El Paso County requests proposals from qualified, experienced, professional firms with ServiceNow expertise to provide consulting services for the project.

How and when must proposals be submitted?

Proposals must be submitted through the Rocky Mountain E-Purchasing System no later than 11:00 AM (MT) on Thursday, October 21, 2021, after which they will be publicly opened and read aloud via teleconference.

What are the key contractor responsibilities under the scope of work?

The contractor must provide qualified personnel with relevant ServiceNow Platform experience, dedicate necessary resources for the project, supply a single point of contact for contract management, and lead technical design, requirements gathering, solution design, development/configuration support, and knowledge transfer for complex user stories as applicable.

Sep 1, 2026

Upload by Mia