Request for Proposal - RFP Cover Sheet - Centralized Parks Reservation System Version 2 (CPRSV2)

Aug 31, 2026

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Request for Proposal provides the administrative and technical framework for acquiring a Centralized Parks Reservation System Version 2 (CPRSV2) for the Iowa Department of Natural Resources. The RFP outlines core requirements for a web-based reservation platform with a central database in the continental United States, a vendor-run call center, and both public and administrative functions. The document also specifies vendor hosting, maintenance, and modification expectations for a four-year contract period and describes optional scored requirements such as Iowa-based call center staffing, interoperability with related systems, gift card support, group camp capabilities, and identity/payment integrations.

LanguageEnglish

CategoryLetters

FormatDOCX

Pages152

Reading Time53 min

AccessFree to download

SECTION 1 INTRODUCTION

Purpose

Public Access and Administrative Function Components

Contract Period and Availability Intent

Optional Scored Requirements (Call Center, Interoperability, Gift Cards, Group Camps, Authentication, Payments)

Attachments

Request for Proposal RFP Cover Sheet Administrative Information Table of Contents Attachments Page Attachment 1 - Certification Letter 45Attachment 2 – Authorization to Release Information Letter 47 Attachment 3 – Form 22 – Request for Confidentiality 48Attachment 4 – Cost Proposal (To be submitted Separately) 51Attachment 5 – Technical Requirements 53Attachment 6 – Reporting Requirements 94Attachment 7 – Operations Requirements 111Attachment 8 – Confidential Security Contract Provisions 123Attachment 9 – Performance Standards 133Attachment 10 – Vendor-Operated Call Center 137Attachment 11 – Current Statutes 146Attachment 12 – Current Administrative Rules, Chapter 61 and Chapter 16 148Attachment 13 – Current Business Rules 149Attachment 14 – Connectivity in Parks 150Attachment 15 - Special and General Contract Provisions 153 SECTION 1 INTRODUCTION Purpose The purpose of this Request for Proposals (RFP) is to solicit proposals from qualified service providers to provide a Centralized Parks Reservation System Version 2 (CPRSV2) for the Iowa Department of Natural Resources, as described in the RFP cover sheet and further described in Section 5 of this RFP to the Agency identified on the RFP cover sheet. The Agency intends to award a Contract(s) beginning and ending on the dates listed on the RFP cover sheet, and the Agency, in its sole discretion, may extend the Contract(s) for up to the number of annual extensions identified on the RFP cover sheet. DNR seeks to acquire a web-based internet reservation application either through an off-the-shelf or existing product that can be customized to fit DNR’s needs, or through the development of a parks reservation system web application. The CPRSV2 shall consist, at a minimum, of (1) a web-based reservation system with a database housed at a central location in the continental United States, and (2) a Call Center run by the Vendor. The System shall contain a Public Access Component that will be utilized by members of the public to make, change and cancel reservations via the Internet and through a Vendor-operated parks reservation Call Center. The system also shall have an Administrative Function Component, which shall include, but not be limited to, administrative rights for DNR staff to generate reports and to make changes to data (including site attribute and inventory data), as necessary. The Administrative Function also shall allow DNR in-park staff and DNR central office staff to make, change and cancel reservations and to record registrations. DNR anticipates that the Vendor providing the CPRSV2 shall host, maintain and modify, as necessary, the CPRSV2 for a contract period of four years. It is the intent of the DNR that the CPRSV2 shall be made available for public use as soon as possible. In addition to a Centralized Parks Reservation Components described above, DNR requests that prospective Vendors also address in their Proposals several Optional Scored Requirements that may be included as part of a Contract, in addition to the Components described above. DNR requests that Vendors provide information regarding the following Options: • DNR would prefer that the Vendor provide at least three Call Center operators physically located in Iowa at least during and preceding peak season (March 1 through October 15), and DNR requests that prospective Vendors address the option of the above-mentioned Call Center operators dedicated only to the CPRSV2. (Further specifications of this Optional Scored Requirement are contained in Attachment #10.) • DNR requests that prospective Vendors address the option of increased potential for interaction between DNR’s Parks Reservation System and other parks reservation and related databases. To that end, DNR wishes to provide for the possibility that any Contract awarded pursuant to this Request for Proposals may be amended to allow for

FAQs

What is the main purpose of this RFP?

To solicit proposals from qualified service providers to deliver the CPRSV2 for the Iowa Department of Natural Resources, as described in the RFP cover sheet and further defined within the RFP sections.

What core components must the CPRSV2 include?

At minimum, a web-based reservation system with a centrally hosted database in the continental United States and a vendor-operated call center, along with public access and administrative functions for DNR staff.

What contract period does DNR anticipate?

DNR anticipates the vendor will host, maintain, and modify the CPRSV2 for a four-year contract period, with possible extensions as identified on the RFP cover sheet.

Aug 31, 2026

Upload by Kyle