Registrar/Customer Service Part-Time Job Description - Registrar Duties

Sep 13, 2026

Part-time Registrar/Customer Service role supporting front desk registration and customer service operations under the Director of Finance. Responsibilities include answering phones professionally, greeting guests, processing and entering program registrations into RecTrac, issuing receipts, managing billing/refunds data accuracy, maintaining customer forms and office supplies, and supporting safety and clerical needs. The position requires computer proficiency, data entry, math for transactions, cash/credit handling, multitasking, interpersonal skills, and required First Aid/CPR/AED certification provided by Bloomingdale Park District, with up to 28 hours per week and hourly pay of $14–$15.

LanguageEnglish

CategoryGeneral

FormatPDF

Pages2

Reading Time1 min

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Job Description

Functions and Reporting

Qualifications

Duties and Responsibilities

Work Hours and Compensation

Environmental and Cognitive Considerations

Psychological and Physiological Considerations

Registrar/Customer Service Job Description Functions: This is a part-time position under the direction of the Director of Finance. The Registrar is responsible for a variety of duties including, but not limited to answering the telephone, greeting guests, processing registrations, and all aspects of front desk operations. This position works closely with Director of Finance, Front Desk Supervisor, fellow registrars, Recreation Staff, and other part time staff. Registrar is to provide efficient, effective and consistent operations towards registration initiatives and customer service standards. Immediate Supervisor: Responsible to the Front Office Supervisor. Qualifications: • Knowledge, skill and mental development equivalent to the completion of high school. • Proficient computer skills and familiarity with Microsoft Office. • A positive attitude and willingness to provide exceptional customer service. • Knowledge of data entry and word processing. • Math skills which include the ability to add, subtract and multiply 3-digit numbers and provide change, process credit card payments, and verify check payments. • Ability to handle several tasks simultaneously and prioritize these tasks in an effective manner. • Prior experience, including typing, cash register, and customer service. • Exceptional interpersonal skills. • First Aid, CPR, AED Certification required, provided by Bloomingdale Park District. Duties and Responsibilities Essential Functions: • Communicate with the Front Desk Supervisor on issues and activities relative to the effective and efficient operations of the front desk including registration, billing, refunds, data entry, telephones, cash register operations, and customer needs. • Willingness to participate in and successfully complete required training to increase customer satisfaction and sales. • Answer phones with professionalism. • Process, receive and enter program registrations into RecTrac registration program and issue receipts. • Keep all customer forms current and well stocked and available. • Keep office supplies organized and in stock. • Utilize computer system to produce necessary registration program information. • Maintain files/records and move/rotate files on annual basis (as needed) . • Verify that billing schedule and data is correct in RecTrac for all program registrants. • Assist with park district mailings, internal work requests and general clerical duties as needed. • Communicate with Recreation Department staff on a regular basis to ensure that program registration materials are current and available. • Maintain a working knowledge of all general and departmental-specific safety rules. Actively support the safety program and related programs including following/enforcing safety rules, reporting accidents and injuries, and developing ideas for the prevention of future incidents. Marginal Functions: • Attend educational workshops/seminars when necessary. • Provide general assistance as needed, help to ensure the fitness area is kept neat and clean. • Provide assistance in the fitness area if needed. • Assist in other areas as assigned by the Front Desk Supervisor. Work Hours and Compensation: The position of Registrar is part time and is paid every two weeks at an agreed salary. The position is classified as a non-exempt hourly employee status and will work no more than 28 hours per week. The hours worked daily may vary between the hours of 7:45 a. m. and 8:00 p. m. Some Saturday and Sunday hours may be part of the work week as well. The salary range for this position is $14 to $15.00 per hour. Environmental Considerations: Performs most activities indoors. Indoor environmental conditions will include lighting and temperature. Cognitive Considerations: • Must be able to follow directions and perform work activities as assigned by the Front Desk Supervisor. • Must be able to communicate effectively and be or

FAQs

Who does the part-time Registrar report to, and who works closely with the role?

The Registrar reports to the Front Office Supervisor and works closely with the Director of Finance, the Front Desk Supervisor, other registrars, Recreation Staff, and other part-time staff.

What are the core duties of the Registrar in registration and customer service?

Core duties include processing and entering program registrations into RecTrac, issuing receipts, handling billing and refunds data accuracy, answering phones, greeting guests, keeping customer forms current, and supporting office clerical and mailing needs.

What qualifications and certifications are required for the position?

The role requires computer skills (Microsoft Office), data entry and word processing knowledge, math ability for transactions, cash/credit card payment handling experience, multitasking capability, exceptional interpersonal skills, and First Aid, CPR, and AED certification provided by Bloomingdale Park District.

Sep 13, 2026

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