Ramada Plaza Resort and Suites - Hotel General Manager Job Description

Sep 14, 2026

Hotel General Manager role at Ramada Plaza Resort and Suites by Wyndham (6500 International Drive, Orlando, Florida), focused on delivering planned revenue and profit through daily operation management. The position leads and trains hotel teams, maintains guest satisfaction and employee satisfaction, and ensures quality assurance while protecting company assets. Key responsibilities include revenue and financial forecasting, budget input and variance correction, guest service standards and complaint resolution, HR and payroll administration, and product quality through preventive maintenance and Medallia performance actions.

LanguageEnglish

CategoryLetters

FormatPDF

Pages3

Reading Time1 min

AccessFree to download

Job Summary

Core Responsibilities

Education & Experience

Physical Requirements

General Requirements

Fundamental Requirements

Revenue Management

Financial Results

Guest Satisfaction

Employee Satisfaction

Product Quality

Job Type & Application

Job description: Hotel General Manager Full Job Description Ramada Plaza Resort and Suites by Wyndham is seeking a General Manager at 6500 International Drive, Orlando, Florida. Job Summary This position is responsible for managing daily hotel operations to achieve planned goals for revenue and profit while maintaining standards for guest satisfaction, employee satisfaction, quality assurance, and asset protection; provide leadership, training, direction and support to hotel employees; maintain a high quality product. Education & Experience MINIMUM EDUCATION: 􀁸 Bachelor’s Degree in Hotel/Restaurant Management or Business is a plus. Equivalent experience is acceptable. MINIMUM EXPERIENCE: 􀁸 2-5 years as Hotel General Manager or other hotel management role. Physical Requirements 􀁸 Must be able to sit or stand for long periods at a time. 􀁸 May be required to do light lifting or carrying. 􀁸 Capable of working in a fast paced environment and in stressful situations. 􀁸 Must respond to multiple task interruptions and still provide service to internal and external customers in a professional and courteous manner. 􀁸 May be required to walk and/or stand for long periods of time. 􀁸 Must be flexible in work hours/days. 􀁸 Must be able to travel. 􀁸 Requires good vision. 􀁸 Must possess a valid driver’s license and a personal vehicle. 􀁸 Must be available to work extended hours, nights and weekends. General Requirements 􀁸 Must have knowledge of a variety of computer software applications in word processing and spreadsheets. Word, Excel, Power Point and Access. 􀁸 Must have full knowledge of Opera Full Service 􀁸 Must have effective oral and written communication skills. 􀁸 Must have good analytical skills and decision-making ability. 􀁸 Must be able to work independently and multi-task, prioritizing as appropriate. 􀁸 Obtain any locally required certifications. Fundamental Requirements Revenue Management: 􀁸 Provide the Revenue Management Department with information that includes a market analysis of competitors’ rates by market segment for weekday and weekend and a forecast of local market conditions and special events that may impact occupancy and/or rate. 􀁸 Support sales efforts as directed by the Management and the corporate sales organization. 􀁸 Train front desk staff to successfully perform selling techniques and procedures for current promotions. Financial Results: 􀁸 Provide input to the annual budget by forecasting changes in operating expenses and labor cost. 􀁸 Use business forecasts to manage costs by scheduling labor in accordance with staffing guidelines, control other expenses in accordance with business demand levels and control utility expenses in accordance with energy management and building operations standards. 􀁸 Based on forecasted monthly revenue, adjust controllable expenses to maintain profit marginsand achieve planned monthly budget; explain the causes for budget variances of controllable expenses and take corrective action to avoid future occurrences and adjust spending to eliminate variances. 􀁸 Execute company policies and procedures for purchasing. Guest Satisfaction: 􀁸 Train staff to successfully perform guest service procedures in accordance with company standards (e.g. , greeting, scripts, pre-assignment of rooms, etc.) . 􀁸 Train staff to successfully perform all functions for guest service and for handling upset guest who are dissatisfied with the products and services they received. Personally handle difficult situations involving upset guests. Attempt to resolve all issues of poor guest service before guests leave the property. 􀁸 Personally respond to guest complaint letters, Guest Assistance Contact Forms, and comment cards in accordance with company standards. 􀁸 Receive satisfactory scores for Medallia (i.e. , guest satisfaction survey) and take action to correct any deficiencies. Employee Satisfaction: 􀁸 Recruit, select, train

FAQs

What are the main goals of the Hotel General Manager role?

Manage daily hotel operations to achieve planned revenue and profit while maintaining guest satisfaction, employee satisfaction, quality assurance, and asset protection.

What minimum experience is required for this position?

At least 2-5 years as a Hotel General Manager or in another hotel management role.

Which systems or skills must the General Manager know?

Must have knowledge of computer software (Word, Excel, PowerPoint, Access) and full knowledge of Opera Full Service, along with strong communication and analytical decision-making skills.

Sep 14, 2026

Uploaded by Sophia Brooks