Raleigh/Wake City-County Bureau of Identification - Standard Operating Procedures Manual - July 2013

Aug 31, 2026

Standard Operating Procedures Manual for the Raleigh/Wake City-County Bureau of Identification, dated July 2013, establishes organizational governance and administrative controls. It defines purpose, policy, mission, values, service area, jurisdiction, and organizational structure, including command and direction rules with defined authority, responsibility, supervisory authority, and accountability. It also specifies a written directive system, duty classification methods, mutual aid and contractual agreement processes, and detailed hiring and selection procedures covering recruitment, equal employment opportunity, screening, investigations, interviews, and conditional offers.

LanguageEnglish

CategoryPresentations

FormatDOCX

Pages340

Reading Time1 h 59 min

AccessFree to download

Chapter 1: Organization and Administration

Purpose

Policy

Mission Statement

Values

Service Area and Jurisdiction

Organizational Structure

Organizational Chart

Chapter 2: Command and Direction

Purpose

Policy

Direction

Authority and Responsibility of the Director

Order of Command

Organizational Structure Command

Accountability

Chapter 3: Written Directive System

Purpose

Policy

Definitions

Written Directive System

Exception to Policy Approval Process

Chapter 4: Classification of Duties

Purpose

Policy

Position Management System

Position Classification Plan

Job Description Maintenance and Availability

Chapter 5: Mutual Aid and Contractual Agreements

Purpose

Policy

Mutual Aid

Written Agreement for Services Provided

Other Agreements and MOUs

Chapter 6: Hiring and Selection

Purpose

Policy

Recruitment

Equal Employment Opportunity Plan

Selection Process

Raleigh/Wake City-County Bureau of Identification STANDARD OPERATING PROCEDURES MANUAL July 2013 Table of Contents TOC \o "1-3" \h \z \u HYPERLINK \l "_Toc11152208" CHAPTER 1: Organization and Administration PAGEREF _Toc11152208 \h 18 HYPERLINK \l "_Toc11152209" 1. Purpose: PAGEREF _Toc11152209 \h 18 HYPERLINK \l "_Toc11152210" 2. Policy: PAGEREF _Toc11152210 \h 18 HYPERLINK \l "_Toc11152211" 3. Mission Statement of the Raleigh/Wake City-County Bureau of Identification PAGEREF _Toc11152211 \h 18 HYPERLINK \l "_Toc11152212" 4. Values of the Raleigh/Wake City-County Bureau of Identification PAGEREF _Toc11152212 \h 18 HYPERLINK \l "_Toc11152213" 5. Service Area and Jurisdiction PAGEREF _Toc11152213 \h 19 HYPERLINK \l "_Toc11152214" 6. Organizational Structure PAGEREF _Toc11152214 \h 20 HYPERLINK \l "_Toc11152215" 7. Organizational Chart PAGEREF _Toc11152215 \h 21 HYPERLINK \l "_Toc11152216" CHAPTER 2: Command and Direction PAGEREF _Toc11152216 \h 23 HYPERLINK \l "_Toc11152217" 1. Purpose PAGEREF _Toc11152217 \h 23 HYPERLINK \l "_Toc11152218" 2. Policy PAGEREF _Toc11152218 \h 23 HYPERLINK \l "_Toc11152219" 3. Direction PAGEREF _Toc11152219 \h 23 HYPERLINK \l "_Toc11152220" 3.1. Authority and Responsibility of the Director PAGEREF _Toc11152220 \h 23 HYPERLINK \l "_Toc11152221" 3.2 Order of Command PAGEREF _Toc11152221 \h 23 HYPERLINK \l "_Toc11152222" 3.3. Organizational Structure Command PAGEREF _Toc11152222 \h 24 HYPERLINK \l "_Toc11152223" 4. Authority and Responsibility PAGEREF _Toc11152223 \h 24 HYPERLINK \l "_Toc11152224" 4.1. Positional Authority PAGEREF _Toc11152224 \h 24 HYPERLINK \l "_Toc11152225" 4.2. Granted Authority PAGEREF _Toc11152225 \h 24 HYPERLINK \l "_Toc11152226" 5. Supervisory Authority PAGEREF _Toc11152226 \h 25 HYPERLINK \l "_Toc11152227" 5.1. General Authority PAGEREF _Toc11152227 \h 25 HYPERLINK \l "_Toc11152228" 5.2. Director PAGEREF _Toc11152228 \h 25 HYPERLINK \l "_Toc11152229" 6. Relief from Duty PAGEREF _Toc11152229 \h 25 HYPERLINK \l "_Toc11152230" 7 Accountability PAGEREF _Toc11152230 \h 26 HYPERLINK \l "_Toc11152231" 7.1. Supervisory Accountability PAGEREF _Toc11152231 \h 26 HYPERLINK \l "_Toc11152232" 7.2. Obey Lawful Orders PAGEREF _Toc11152232 \h 26 HYPERLINK \l "_Toc11152233" CHAPTER 3: Written Directive System PAGEREF _Toc11152233 \h 29 HYPERLINK \l "_Toc11152234" 1. Purpose PAGEREF _Toc11152234 \h 29 HYPERLINK \l "_Toc11152235" 2. Policy PAGEREF _Toc11152235 \h 29 HYPERLINK \l "_Toc11152236" 3. Definitions PAGEREF _Toc11152236 \h 29 HYPERLINK \l "_Toc11152237" 4. Written Directive System PAGEREF _Toc11152237 \h 30 HYPERLINK \l "_Toc11152238" 5. Exception to Policy Approval Process PAGEREF _Toc11152238 \h 31 HYPERLINK \l "_Toc11152239" CHAPTER 4: Classification of Duties PAGEREF _Toc11152239 \h 34 HYPERLINK \l "_Toc11152240" 1. Purpose: PAGEREF _Toc11152240 \h 34 HYPERLINK \l "_Toc11152241" 2. Policy: PAGEREF _Toc11152241 \h 34 HYPERLINK \l "_Toc11152242" 3. Position Management System PAGEREF _Toc11152242 \h 34 HYPERLINK \l "_Toc11152243" 4. Position Classification Plan PAGEREF _Toc11152243 \h 35 HYPERLINK \l "_Toc11152244" 5. Job Description Maintenance and Availability PAGEREF _Toc11152244 \h 36 HYPERLINK \l "_Toc11152245" CHAPTER 5: Mutual Aid and Contractual Agreements PAGEREF _Toc11152245 \h 38 HYPERLINK \l "_Toc11152246" 1. Purpose: PAGEREF _Toc11152246 \h 38 HYPERLINK \l "_Toc11152247" 2. Policy: PAGEREF _Toc11152247 \h 38 HYPERLINK \l "_Toc11152248" 3. Mutual Aid PAGEREF _Toc11152248 \h 38 HYPERLINK \l "_Toc11152249" 4. Written Agreement for Services Provided PAGEREF _Toc11152249 \h 39 HYPERLINK \l "_Toc11152250" 5. Other Agreements and MOUs PAG

FAQs

What organizational topics are covered in Chapter 1?

Chapter 1 outlines the Bureau’s purpose, policy, mission statement, values, service area and jurisdiction, organizational structure, and organizational chart.

How does Chapter 2 define command and responsibility?

Chapter 2 sets direction, authority and responsibility (including the director), order of command, supervisory authority, relief from duty, and accountability requirements such as obeying lawful orders.

What recruitment and selection steps are included in Chapter 6?

Chapter 6 covers recruitment, an annual analysis for the recruitment plan, equal employment opportunity, selection process details, applicant screening, preliminary background investigation, interviews, background investigation, conditional offers, psychological evaluation, and truth verification testing (including references to drug testing and medical examinations).

Aug 31, 2026

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