Performance Management & Quality Improvement Plan - Record of Revisions

Aug 30, 2026

Upload by Skyler

Performance management and quality improvement plan template for a health department, centered on establishing a structured approach to protect and enhance residents’ health, safety, and well-being. Provides guidance to document PM and QI goals, responsibilities, and activities, including the performance management definition, system framework options, and a high-level operating process. Supports defining goals and objectives using measurable performance comparisons, tracking data, monitoring progress, reporting on outcomes, and using findings for continuous quality improvement. Includes sections for governance, engagement, training, and signatures.

LanguageEnglish

CategoryPresentations

FormatDOCX

Pages24

Reading Time8 min

AccessFree to download

Record of Revisions

Introduction

Performance Management

Performance Management System Framework

Performance Management Process

Performance Management Goals and Objectives

Description of Quality

Quality Improvement Process

Communication

Monitoring and Evaluation

Signature Page

Performance Management & Quality Improvement Plan Name of Agency Date Range Table of Contents Note: This template uses Heading Styles to automatically populate the Table of Contents. After making edits, update the Table of Contents and review it for accuracy. TOC \o "1-3" \h \z \u HYPERLINK \l "_Toc234236174" Record of Revisions PAGEREF _Toc234236174 \h ii HYPERLINK \l "_Toc234236175" Introduction PAGEREF _Toc234236175 \h 1 HYPERLINK \l "_Toc234236176" Performance Management PAGEREF _Toc234236176 \h 1 HYPERLINK \l "_Toc234236177" Performance Management System Framework PAGEREF _Toc234236177 \h 1 HYPERLINK \l "_Toc234236178" Performance Management Process PAGEREF _Toc234236178 \h 1 HYPERLINK \l "_Toc234236179" Performance Management Goals and Objectives PAGEREF _Toc234236179 \h 2 HYPERLINK \l "_Toc234236180" Description of Quality PAGEREF _Toc234236180 \h 3 HYPERLINK \l "_Toc234236181" Current and Desired Future State of Quality PAGEREF _Toc234236181 \h 3 HYPERLINK \l "_Toc234236182" Key Terms PAGEREF _Toc234236182 \h 3 HYPERLINK \l "_Toc234236183" Quality Improvement Process PAGEREF _Toc234236183 \h 3 HYPERLINK \l "_Toc234236184" Links to Other Department Plans PAGEREF _Toc234236184 \h 5 HYPERLINK \l "_Toc234236185" Plan Management and Engagement PAGEREF _Toc234236185 \h 5 HYPERLINK \l "_Toc234236186" Oversight Roles and Responsibilities PAGEREF _Toc234236186 \h 5 HYPERLINK \l "_Toc234236187" Engagement of All Staff PAGEREF _Toc234236187 \h 8 HYPERLINK \l "_Toc234236188" Training/QI Learning Opportunities PAGEREF _Toc234236188 \h 9 HYPERLINK \l "_Toc234236189" Quality Improvement Projects PAGEREF _Toc234236189 \h 9 HYPERLINK \l "_Toc234236190" Project Identification, Prioritization, and Initiation PAGEREF _Toc234236190 \h 10 HYPERLINK \l "_Toc234236191" Current and Past Projects PAGEREF _Toc234236191 \h 12 HYPERLINK \l "_Toc234236192" Performance Management and Quality Goals, Objectives, and Implementation PAGEREF _Toc234236192 \h 13 HYPERLINK \l "_Toc234236193" Communication PAGEREF _Toc234236193 \h 15 HYPERLINK \l "_Toc234236194" Monitoring and Evaluation PAGEREF _Toc234236194 \h 16 HYPERLINK \l "_Toc234236195" Performance Management and QI Plan PAGEREF _Toc234236195 \h 16 HYPERLINK \l "_Toc234236196" QI Projects and Project Teams PAGEREF _Toc234236196 \h 17 HYPERLINK \l "_Toc234236197" References and Resources PAGEREF _Toc234236197 \h 19 HYPERLINK \l "_Toc234236198" Signature Page PAGEREF _Toc234236198 \h 20 HYPERLINK \l "_Toc234236199" Appendices PAGEREF _Toc234236199 \h 21 Record of Revisions [Health Department Name] maintains a record of changes to this plan. The revision number, section or pages revised, date of revision, person responsible, and brief description of revisions are provided below. If your department has an established process or template for tracking plan revisions, follow that process here. Introduction [Health Department Name] is committed to the ongoing improvement of the quality of services provided to the residents of [City/County/State/Tribal Nation/Territory/Freely Associated State]. This plan serves as a foundation to describe performance management (PM) and quality improvement (QI) goals, responsibilities, and activities of the department. Briefly introduce this plan as part of the department’s commitment to protecting and improving the health, safety, and well-being of the residents of its jurisdiction. Succinctly summarize the contents of the plan, the desired future state of quality in the department, and the PM/QI culture the department is working to strengthen. This summary may be written after the rest of the plan is complete. Performance Management Performance management (PM) is a systematic process that helps an organization achieve its mission and strategic goals by improving ef

FAQs

What does the performance management section require the department to document?

It outlines how performance management is used to achieve mission and strategic goals, including comparing actual results to planned targets, monitoring progress, reporting performance, and enabling continuous quality improvement.

Which performance management frameworks can be referenced in the system framework section?

The template suggests two common public health agency options: the Turning Point Model and Results-Based Accountability, with room to include additional frameworks in the user guide or resources.

How should performance data be handled according to the performance management process?

The plan should describe how PM goals and objectives are established, how measures are stored or tracked, how staff enter or update data, how data are monitored, and how results are communicated on a regular reporting cycle for decision-making and QI actions.

Aug 30, 2026

Upload by Skyler