NCMedHelp.org Medicaid Flyer Series 3

Sep 19, 2026

NCMedHelp.org Medicaid resources guide new enrollees on using Medicaid to get healthcare in North Carolina. The flyer explains the need to select a health plan and a doctor before receiving covered services such as office visits, blood tests, and X-rays. It provides multiple ways to learn and enroll, including phone, online, mail or fax, and a mobile app. It also covers how to use the Medicaid card for provider verification and how to update information, plus where to obtain free nonprofit legal assistance and ombudsman support.

LanguageEnglish

CategoryLetters

FormatPDF

Pages2

Reading Time1 min

AccessFree to download

How to Use Your Medicaid Plan

Choose a Health Plan and Doctor

Contact the Medicaid Ombudsman

Learn About Plans and Doctors

Use Your Medicaid Card

Verify Eligibility With Your Card

Keep Information Updated

Get Free Help in North Carolina

Legal Aid and Nonprofit Support

[NCMedHelp.org](NCMedHelp.org) Are you new to Medicaid? How to use your Medicaid planto get healthcare. Now that you have enrolled in Medicaid, you must pick a health plan and a doctor. You must have a health plan and doctor before you can get covered services like office visits, blood tests and X-rays. Do you have questions about how to use your Medicaid benefits or are you having trouble accessing care? Contact your N.C. Medicaid Ombudsman. You can reach them at 877-201- [3750 from 8 a.m. to 5 p.m](3750 from 8 a.m. to 5 p.m). Monday through Friday or visit their website at [ncmedicaidombudsman.org](ncmedicaidombudsman.org). There are many ways to learn about health plans and doctors: • BY PHONE: Call the N.C. Medicaid Enrollment Broker at 833-870-5500. • ONLINE: Visit [ncmedicaidplans.gov](ncmedicaidplans.gov). • BY MAIL: Fill out the paper enrollment form you received in your enrollment packet and return it in the mail or by fax. • MOBILE APP: Use the NC Medicaid Managed Care mobile app for Android or iPhone. If you don’t select a plan, don’t worry—Medicaid will choose a health plan and doctor for you. Read a full list of the services covered under your Medicaid plan. [ncmedicaidplans.gov/en/benefits-and-services](ncmedicaidplans.gov/en/benefits-and-services) After you have a health plan and a doctor, Medicaid will send you a welcome letter and your Medicaid ID card in the mail. Many plans also allow you to view or print an electronic card from an online account. Here’s how to use your Medicaid card to get health care: 1. Take the card with you to the doctor or pharmacist so they can verify your eligibility 2. Keep your information updated. Make sure to contact your local Department of Social Services if something changes, like your address or head of household. NCMedHelp.organd NCMedHelp.com is an informational campaign to help North Carolina residents connect with Medicaid services. It is not a website of the NC state government or the NC Medicaid program. [NCMedHelp.org](NCMedHelp.org) Free help is available across North Carolina. Request legal assistance and learn about your rights under NC Medicaid by contacting one of these nonprofit organizations: Statewide, except for people living in Mecklenburg County. Legal Aid of North Carolina • 866-219-5262 For people living in Mecklenburg County. Charlotte Center for Legal Advocacy English: 800-438-1254 • Spanish: 800-247-1931 For people living in Western North Carolina. Pisgah Legal Services • 800-489-6144 NCMedHelp.organd NCMedHelp.com is an informational campaign to help North Carolina residents connect with Medicaid services. It is not a website of the NC state government or the NC Medicaid program.

FAQs

What do I need before I can receive Medicaid-covered services?

After enrolling, you must pick a health plan and a doctor before covered services like office visits, blood tests, and X-rays.

How can I learn about health plans and doctors?

You can call the N.C. Medicaid Enrollment Broker, visit ncmedicaidplans.gov, complete the paper enrollment form by mail or fax, or use the NC Medicaid Managed Care mobile app.

How should I use my Medicaid card to get healthcare?

Bring your card to your doctor or pharmacist so they can verify your eligibility, and keep your information updated by contacting your local Department of Social Services if details change.

Sep 19, 2026

Upload by Sophia Brooks