MetricStream - Customer case study - Streamlining risk management disciplines to achieve enterprise-wide data model and absolute control

Sep 19, 2026

Uploaded by James

Customer case study describing how a large U.S. financial services organization adopted MetricStream to streamline enterprise risk management. The content highlights sharper risk focus through standardized frameworks and quantitative risk evaluations, improved risk avoidance using timely reports and dashboards, and increased organizational accountability via automated, standardized reporting. It also covers cost reduction by replacing legacy applications and rationalizing control testing, alongside challenges such as fragmented processes, disorganized assessments, limited reporting capabilities, and compliance-driven needs.

LanguageEnglish

CategoryPresentations

FormatPDF

Pages4

Reading Time2 min

AccessFree to download

Benefits

Sharper focus on risk

Improved risk avoidance

Increased organizational accountability

Significant cost reduction and better resource management

Case Study

Overview

Challenge

Solution

MetricStream Customer ONE OF THE LARGEST AND FOREMOST FINANCIAL SERVICES HOLDINGS COMPANIES IN THE UNITED STATES Benefits Sharper focus on risk: The Company has been able to retain its risk mapping of methodologies and frameworks (SOx, Basel, and COSO) and, in addition, acquired an all-encompassing view of risks and standardized process for assessing risks. The visibility into true high risk areas based on quantitative risk evaluations, risk definitions, rating scales, hierarchies, control environment management, and residual risk evaluation has enabled the Company to sharpen its focus on integrated risk management. Improved risk avoidance: With detailed and timely reports as well as graphical representations, risk mapping and dashboards, the managers can obtain a clear view of risk areas and their magnitude. This serves as a roadmap for the Company’s risk management plan and has helped prevent risks to a large extent. Increased organizational accountability: Automated reporting of activities, information dissemination of changes, trends, and areas of focus using standardized data has increased accountability of business activities within the Company. The MetricStream solution has also helped identify risks involved in business activities and the identification of ownership gaps in the Company’s organizational structure. Significant cost reduction and better resource management: The Company replaced three legacy applications with MetricStream solution, thereby experiencing reduced costs for risk management. Rationalizing the control and test environment and avoiding duplicate testing has also contributed to cost saving. With complete workflow automation, MetricStream solution has reduced administrative tasks and the staff can now devote itself to supporting the organization in increasing its revenue and improving client satisfaction. CASE STUDY STREAMLINING RISK MANAGEMENT DISCIPLINES TO ACHIEVE ENTERPRISE-WIDE DATA MODEL AND ABSOLUTE CONTROL Customer The Company provides mortgage banking, brokerage, investment management, online banking and investment banking services to a broad range of retail, business, and institutional clients through its subsidiaries. Overview With a leading position in some of the most sought-after markets in the United States, the Company serves a broad range of consumer, commercial, corporate and institutional clients in selected markets. Through retail branches, ATMs and banking divisions spread across the United States, the Company provides its clients with technology-based banking channels including online access, 24-hour customer services centers, and the latest mobile devices. In response to constantly changing regulatory landscape including the mandatory Sarbanes-Oxley Act (SOx) compliance, the Company was experiencing the need to adopt technology and achieve higher performance faster. This gave rise to the Company’s strong focus on common governance, risk and compliance (GRC) platform to integrate audit, compliance and risk management functions across the enterprise. A risk management initiative was started with an objective to streamline its risk management processes and gain clear visibility into risks, consistency across enterprise, and gain effective control. Challenge Insufficient visibility and inconsistency: The management of the Company needed to gain a clear enterprise-wide visibility into the control systems, risk metrics and compliance information that would help them efficiently oversee the audit, compliance and risk management functions at the organizational level. The Company followed four different risk processes across organizational functions based on four different applications, increasing the complexity as well as maintenance, training requirements and costs involved. Disorganized risk management: Risk assessment processes were resource consuming and repetitive. They did not provide adequate amount of information and efficient tracking of

FAQs

What benefits did the company achieve after adopting MetricStream?

The company improved integrated risk management with sharper risk focus, clearer risk visibility via dashboards, stronger accountability through automated reporting, and lower costs by replacing legacy applications.

What main challenges were driving the risk management initiative?

Challenges included insufficient enterprise visibility, inconsistent risk processes across applications, repetitive resource-consuming assessments, restricted reporting/analytics, and disorganized risk information due to reporting silos.

How did the solution support compliance with regulatory requirements?

MetricStream aimed to help execute and assess critical operational controls for regulatory compliance and provide assessment reporting suitable for review by independent auditors.

Sep 19, 2026

Uploaded by James