McSwain Retail Sales Associate Job Description - Revised - 10-19-2017

Sep 13, 2026

McSwain Retail Sales Associate job description defining the role’s purpose, qualifications, accountability, and success measures. The position supports overall retail sales and operations by leading customer-facing efforts, meeting customer experience expectations, and collaborating with sales management and executive leadership. It specifies required customer service attributes, integrity, teamwork, interpersonal abilities, and administration skills including budgets, programs, and order-entry systems. It also outlines ongoing daily tasks covering selling, estimating, order processing, follow-up, reporting, training participation, vendor coordination, store maintenance, and asset protection.

LanguageEnglish

CategoryResumes

FormatPDF

Pages1

AccessFree to download

Purpose

Qualifications

Accountability

Success Measures

Ongoing Responsibilities

McSwain Retail Sales Associate-Job Description 10/19/2017 Purpose : Help lead the overall sales and operations efforts of McSwain Retail to support and achieve the strategic missions of the McSwain Retail Division. Assist in meeting and/or exceeding the customer experience expectations of every McSwain Retail customer. Qualifications: 􀁸 Knowledge – Good customer service attributes (ie. professionalism, responsiveness, follow-through, reliability, consistency, and accuracy. ) 􀁸 Integrity – committed to following the appropriate personal and business culture of McSwain Carpets and Floors. 􀁸 Team Player – committed to performing all aspects of the sales process within the Retail Sales Associate’s responsibility . Cooperation, communication, and commitment are essential. 􀁸 Strong Interpersonal Skills – ability to work effectively with customers and operational support departments. 􀁸 Administration – ability to administer clients , budgets and programs effectively, ability to credibly do this in a changing/transitioning environment as is typical of the retail business. 􀁸 Competencies Required: o Excellent coordination and organizational skills to assist customer questions and requests throughout the day o Advanced knowledge of computer software and technologies (ie. , MS Office, Google Apps, mobile devices) o Ability to Multi-task throughout the regular scope of work to respond w/ urgency when required o Ability to learn quickly and develop proficiency in CompUFloor order entry and maintenance o Preferably previous selling or operational experience o Excellent selling initiative and drive with an ability to service multiple accounts and various types of customers o Ability to assess and capitalize on opportunities in the marketplace o Ability to handle pressure from customers in a calm, efficient manner to instill customer confidence and loyalty o Ability to handle rejection and remain committed to developing new business opportunities Accountability: The McSwain Retail Associate is accountable; first and foremost to the McSwain Retail customer: secondly to the McSwain Retail Sales Manager and thirdly to the Executive Vice President – Retail Brands. The McSwain Retail Sales Associate is also accountable to each McSwain Carpets & Floors associate and Ownership to maintain a high level of internal customer service and integrity and reputation in the McSwain name. Success Measures: To be reviewed and updated regularly by the McSwain Retail Division management | .
Task | Completed By: | | --- | --- | | Be present for work as scheduled by your supervising manager. Be on time and prepared to serve your customers and complete your job duties. | Ongoing | | Utilize professional selling techniques to greet customers warmly, qualify their needs, and match the right products, payment options and services to the customer needs. | Ongoing | | Set an in-home appointment to measure for the appropriate solution to the customer’s flooring needs. | Ongoing | | Complete the measure; calculate the estimate and contact the customer with the estimate in a timely manner. | Ongoing | | Close the sale while answering any concerns or objections that the customer might have. | Ongoing | | Enter the order into McSwain's "CompUFloor order management system; process the customer's payment option; complete all necessary paperwork, including the Installation Planning Guide in a timely manner. | Ongoing | | Follow up on the order; communicate with your customer on product delivery, installation scheduling, and ensure your customer's satisfaction with the final installation. Work with the appropriate departments within the company to accomplish these tasks. Utilize technology solutions including LeadTool and MATRIX to manage the customer relationship from initial contact and beyond. | Ongoing | | Ask for referrals from your customers and build a clientele base to provide future sales opportunities. | Ongoing | | Work

FAQs

What is the purpose of the McSwain Retail Sales Associate role?

The role helps lead McSwain Retail’s overall sales and operations efforts to support strategic missions. It also assists in meeting or exceeding every customer’s experience expectations.

What qualifications are required for the position?

The document lists knowledge and customer service attributes, integrity aligned with company culture, teamwork across the sales process, strong interpersonal skills, and administration capability for clients, budgets, and programs. It also includes competencies such as coordination, software knowledge, multitasking, fast learning of order entry, selling drive, and handling pressure and rejection.

What ongoing responsibilities does the associate perform?

Responsibilities include scheduled attendance and preparation, professional customer greeting and qualification, setting in-home measurement appointments, completing measurements and estimates, closing sales, entering orders and processing payments, following up on delivery and installation scheduling, managing reports and daily sales/cash procedures, and participating in meetings and training. Additional duties cover vendor and store meetings, maintenance/housekeeping support, product placement and labeling, asset protection reporting, and assisting customer pickups.

Sep 13, 2026

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