Maven User Agreement - SU2204-001 - Confidential Terms of Use

Sep 16, 2026

Upload by Elsa

Confidential user agreement governing access to the Maven Wireless Service Desk Customer Portal. It defines the scope of the agreement, including exclusions from support fee coverage such as fixes for errors caused by customer modifications, unapproved third-party changes, or improper use. It sets customer responsibilities for secure access, password confidentiality, account activity monitoring, prohibited sharing, and restrictions on uploading or viewing documents. The agreement also limits supplier liability for portal unavailability, network or system failures, and related harms or unauthorized access.

LanguageEnglish

CategoryLetters

FormatPDF

Pages9

Reading Time3 min

AccessFree to download

1. Scope of Agreement

1.1 Agreement parties and effective terms

1.2 Support fee exclusions and error correction limits

2. Maven Service Desk Customer Portal Service

2.1 Portal purpose and access to support and knowledge base

2.2 Supplier control over portal documents

2.3 Acceptance of terms and notices

2.4 Restricted access and supplier changes

2.5 Functions: tickets, RMA, SW updates, knowledge database

2.6 Availability limits and maintenance downtime

2.7 Network and system malfunction disclaimer

2.8 Password/account requirements and shared-account rules

2.9 Customer responsibility for account activities and security breaches

2.10 Liability limitation for credential misuse

2.11 Confidentiality of protected data and indemnification

2.12 Trademark and content use restrictions

Maven User Agreement User Agreement for Maven Wireless Service Desk ID: SU2204-001 Revision: A3 Class: Conﬁdential, Date: 2024-01-23 1. SCOPE OF AGREEMENT 1.1 This User Agreement is made by and between Maven Wireless Sweden AB (publ), a company incorporated under the laws of Sweden with Corp. Id. No SE559065-6384 with its registered office at Torshamnsgatan 39B, SE 164-40 KISTA, Sweden-below referred to as “Supplier”. and the registered user referred to as ‘’Customer’’ effective on the date the site registration is completed with the following terms and conditions: 1.2 The Services/the applicable support fee do not include correction of Errors: i. caused by Customer’s modiﬁcations of the Designated Solution, unless the Parties have speciﬁcally agreed to implement changes in or with respect to the Products for the purposes of ensuring compliance of the Product(s) to the Speciﬁcation following such modiﬁcations of the Designated Solution; ii. caused by interferences or alterations of the Product(s) carried out by End Users or another third party or carried out by Customer or its customers or their third party contractors, which have not been carried out based on and in accordance with Supplier’s express instructions; iii. caused by Customer’s or its customers’ or their party contractors’ or by End Users’ use of Product(s) either in a manner other than that described in the Speciﬁcation or the Documentation or in a negligent manner; 2. MAVEN SERVICE DESK CUSTOMER PORTAL SERVICE 21.1 2.1 The Supplier provides Maven Wireless Service Desk Portal (Customer Portal) to allow convenient and secure access via web browser to our support portal for logging support/RMA tickets and to access Maven’s Knowledge Database, which may include conﬁdential documents created by the Supplier. 2.2 The Supplier reserves the right to decide what kind of documents can be uploaded or viewed on the Customer Portal. 2.3 The Customer Portal is offered to the Customer conditioned on the Customer’s acceptance of the terms, conditions and notices contained herein. By using the Customer Portal, you agree to these terms and conditions. SU2204-001 Conﬁdential 2 (9) 2.4 If you are not a Customer or authorised employee of the Supplier, any use in the Customer Portal is prohibited. The Supplier may modify, suspend, or discontinue the use of the Supplier’s Customer Portal, including the availability of any portion of the content at any time, without notice or liability. 2.5 The Customer Portal provides the Customer and the Supplier with access to information displayed on the Customer Portal for registration of support and RMA tickets, download of SW updates and upgrades and access to Maven’s Knowledge Database. 2.6 Customer agrees and acknowledges that the Customer Portal will, at times, be unavailable due to regularly scheduled maintenance, service upgrades, or other mechanical or electronic failures. The Supplier shall not be responsible for any error, omission, interruption, deletion, defect, theft or destruction, or unauthorised access to the Customer Portal. 2.7 The Supplier is not responsible for any technical malfunctions of any telephone or ﬁbre network lines, computer on-line systems, servers or providers, computer equipment, software, failure of any e-mail to be received by the Supplier on account of technical problems or traffic congestion on the Internet or at any website, or any combination thereof, including any injury or damage to your computer or peripherals related to downloading of any materials from the Customer Portal. 2.8 Using the Customer Portal and its related services requires the use of a password and a user name for a personal account, shared account is not allowed unless approved by Supplier. The conﬁdentiality of your password and account is Customer’s responsibility. 2.9 Any activities that occur under Customer accounts are the Customer’s responsibility. The Customer agrees to notify us immedia

FAQs

Who are the parties to the Maven User Agreement and when does it take effect?

The agreement is between Maven Wireless Sweden AB (publ) as the Supplier and the registered user as the Customer. It becomes effective on the date the site registration is completed.

What situations are excluded from correction of errors under the support fee?

Error correction exclusions include issues caused by customer modifications of the designated solution, unapproved product alterations by end users or third parties, or product use that deviates from the specification/documentation or is negligent.

What are the customer’s responsibilities regarding the Customer Portal accounts and passwords?

The customer must use a password and personal username, prevent sharing without approval, keep credentials confidential, and promptly notify the supplier of any unauthorized use or security breach.

Sep 16, 2026

Upload by Elsa