Lead Intake Specialist - Job Posting

Sep 13, 2026

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Lead Intake Specialist is a full-time, non-exempt in-office role with Disability Rights Iowa in Des Moines. The position leads the agency intake process as the first point of contact, handling initial requests, conducting eligibility screening, providing information and referrals, and opening cases when approved. Responsibilities include interviews by phone/email/in-person, gathering and summarizing facts, maintaining databases and a resource bank, and supporting outreach and training. The role reports to the Investigations and Intake Coordinator and Legal Director.

LanguageEnglish

CategoryLetters

FormatPDF

Pages4

Reading Time2 min

AccessFree to download

Job Summary

Supervision and Intake Team Role

Key Responsibilities

Interviews and Eligibility Screening

Referrals, Self-Advocacy, and Case Management

Minimum and Desirable Qualifications

Salary, Benefits, and Time-Off

Application Instructions and Dates

Job Title: Lead Intake Specialist Location: 606 Walnut St, Ste 2220 Des Moines IA 50309 Job Type: Full Time; Non-Exempt, Job Location: Disability Rights Iowa Office, full-time in-office position Opening Date: February 27, 2026 Closing Date: For earliest consideration apply by March 10, 2026 Start Date: April 2026 Supervision: Investigations and Intake Coordinator & Legal Director Agency Description: Disability Rights Iowa (DRI) is a well-established, innovative, legally based nonprofit organization dedicated to advancing the rights of Iowans with disabilities. DRI is the federally mandated Protection and Advocacy agency (P&A) for individuals with disabilities in Iowa. DRI works to achieve equality and justice for people with disabilities through quality representation, advocacy, investigations of abuse and neglect, peer/self-advocacy services, community partnerships, regulatory advocacy work, education, and outreach. DRI strives to pursue litigation and advocacy that addresses current pressing needs of the Disability Community, proactively identities future needs and constructs innovative solutions that continue to expand the human and legal rights of individuals with disabilities. DRI’s legal work includes individual and impact litigation. For more information, [go to www.driowa.org](go to www.driowa.org). Salary/Benefits: Salary/Benefits: Current salary $41,000 per year. DRI offers a comprehensive benefit plan for eligible employees. Benefits include health insurance, dental insurance, basic life, short-term and long-term disability insurance, a 403(b)-retirement plan, and flexible spending accounts. Flexible spending accounts feature reimbursement for both medical and dependent care Time-off: DRI offers generous holiday time off, paid sick time and vacation accrual package to full-time employees. Lead Intake Specialist Job Description: The Lead Intake Specialist is an integral part of the intake team. This position leads DRI’s intake process, serving as the main initial point of contact with Iowa’s Disability Community. The Lead Intake Specialist is responsible for handling initial requests for assistance received by DRI and works with the Intake Team to process all requests, including conducting initial screening for eligibility, providing information and referrals and self-advocacy assistance when appropriate , and opening cases when approved. The Lead Intake Specialist also maintains a referral and resource bank for the agency. The Lead Intake Specialist shares responsibility with other legal and advocacy staff for providing information, self-advocacy assistance , technical assistance, outreach and training. He/she will work under the direct supervision of the Investigations and Intake Coordinator. Job Responsibilities: 1. Interviews individuals who are requesting assistance from DRI by phone, email, or in-person , to obtain basic information. 2. Gathers and analyzes relevant information to determine nature of the problem and desired resolution; 3. Prepares summary of initial facts for full review/consideration by the Intake Team; 4. Participates in weekly Intake Team meetings to process all requests for assistance; 5. Provides information and referral assistance to callers when the issue and/or caller are not eligible for full intake; 6. Provides information and self-advocacy assistance, as assigned by the Investigations and Intake Coordinator 7. Maintains a database on callers and requests for services; 8. Ability to deal with individuals who are in crisis or in stressful situations; 9. Maintains an accurate and up to date resource bank for the agency; 10. Participates on a wide range of DRI Team projects; 11. Other duties as assigned. Minimum Qualifications: 1. Bachelor’s degree required, preferably in Social Work, Education, Psychology, Rehabilitation Counseling, Disability Studies or another related field of study; 2. A minimum of three years’ experience in cus

FAQs

What are the main duties of the Lead Intake Specialist?

The role leads Disability Rights Iowa’s intake process, serving as the primary first point of contact. It conducts initial eligibility screening, provides information and referrals and self-advocacy assistance as assigned, and opens cases when approved.

What qualifications are required for this position?

A bachelor’s degree is required, preferably in social work, education, psychology, rehabilitation counseling, disability studies, or a related field. It also requires at least three years of customer service or related experience, along with strong communication and organizational skills and proficiency in Microsoft Office.

How should applicants apply and what are the dates?

Applicants must email a cover letter, resume, and three professional references to Whitney Driscoll, Investigations and Intake Coordinator at apply@driowa.org. The opening date is February 27, 2026, and for earliest consideration applications are due by March 10, 2026. No phone calls are requested.

Sep 13, 2026

Uploaded by Ivy