JURNALAR RO'IS MANDALIKA (ARMADA) - Vol. 5 No. 1 (2025) - Research Article

Sep 11, 2026

This study evaluates the performance of the Employee Performance Target Information System (SI-SKP) at the Human Resources and Personnel Agency (BKPSDM) of the Surabaya City Government by integrating the DeLone & McLean Information Systems Success Model with the Technology Acceptance Model (TAM). It analyzes how system and information quality affect perceived ease of use and perceived usefulness, and how these in turn influence user satisfaction, system usage, individual benefits, and organizational impact. Results show system quality and information quality positively affect perceived usefulness/ease of use, which drive user satisfaction. Perceived usefulness does not significantly affect satisfaction, and user satisfaction does not significantly influence net benefits.

LanguageEnglish

CategoryGeneral

FormatPDF

Pages15

Reading Time5 min

AccessFree to download

Introduction

Research Gap and Need for Integration

Method

Research Approach and Design

Population and Research Sample

JURNALAR RO'IS MANDALIKA (ARMADA) Journal website: [https://ojs.cahayamandalika.com/index.php/armada](https://ojs.cahayamandalika.com/index.php/armada) ISSN: 2774-8499 Vol. 5 No. 1 (2025) Research Article Evaluation Model of the SI-SKP Based on System Quality and User Acceptance: Integrating the DeLone & McLean Model with the Technology Acceptance Model (TAM) Aries Dian Pratama1, Eman Setiawan2 Universitas Narotama, Indonesia 1,2 Corresponding Author, [Email: ardian1728@gmail.com](Email: ardian1728@gmail.com) Abstract This study evaluates the performance of the Employee Performance Target Information System (SI-SKP) atthe Human Resources and Personnel Agency (BKPSDM) of the Surabaya City Government by integrating the DeLone & McLean Information Systems Success Model with the Technology Acceptance Model (TAM) . The main objective is to analyze how the system and information quality of SI-SKP influence perceived ease of use and perceived usefulness, as well as their impact on user satisfaction, system usage, individual benefits, and organizational impact, considering that previous evaluations often overlooked the user perspective. The findings reveal that System Quality positively affects Perceived Usefulness, while Information Quality positively affects Perceived Ease of Use, both of which significantly influence User Satisfaction. Interestingly, however, Perceived Usefulness does not affect User Satisfaction, and User Satisfaction does not significantly influence Net Benefits (organizational impact) . These results, together with the low R-square values, indicate the importance of non-technical factors such as organizational support and work culture in the successful implementation of SI-SKP. This study provides a comprehensive understanding of SI-SKP from both technical and user perspectives and offers practical suggestions for improvement as well as recommendations for further research. Keywords: SI-SKP, Information System Evaluation, DeLone & McLean, Technology Acceptance Model, User Satisfaction. INTRODUCTION The implementation of the Employee Performance Target Information System (SI-SKP) represents a strategic step in Indonesia’s bureaucratic reform agenda, focusing on enhancing the accountability and performance of the State Civil Apparatus (ASN) . As a hub of growth and innovation, the Surabaya City Government has adopted SI-SKP across various Regional Apparatus Organizations (OPD), including the Human Resources and Personnel Agency (BKPSDM) . SI-SKP is expected to streamline and improve the efficiency of the preparation, assessment, and reporting of employee performance in a transparent manner. Although the implementation of SI-SKP at BKPSDM Surabaya City has been in place, evaluations of this information system’s performance have tended to focus on technical aspects such as access speed and system reliability. In reality, the success ofan information system is determined not only by its technical excellence but also by the level of user acceptance and satisfaction. A lack of in-depth understanding of the user perspective can hinder optimal system utilization and reduce the expected positive impact. Previous studies on information system evaluation in the public sector—particularly those related to employee performance—have shown a research gap in integrating technical aspects with user acceptance. Earlier research often focused exclusively on one aspect; for example, e-government studies frequently measure success based on the level of technology adoption without exploring user satisfaction (Aritonang, 2017), while user satisfaction studies rarely connect it comprehensively to organizational impact. This calls for a more holistic evaluation approach. To address this gap, this study proposes the integration of the DeLone & McLean Information Systems Success Model (2003) and the Technology Acceptance Model (TAM) (Davis, 1989) . The DeLone & McLean model provides a comprehensive framework f

FAQs

What models are integrated to evaluate SI-SKP in this study?

The study integrates the DeLone & McLean Information Systems Success Model with the Technology Acceptance Model (TAM). This allows evaluation from both system success and user acceptance perspectives.

How do system quality and information quality influence users?

System quality positively affects perceived usefulness, while information quality positively affects perceived ease of use. Both significantly influence user satisfaction.

Do perceived usefulness and user satisfaction affect organizational impact?

Perceived usefulness does not affect user satisfaction, and user satisfaction does not significantly influence net benefits (organizational impact). The low R-square values suggest non-technical factors such as organizational support and work culture are important.

Sep 11, 2026

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