Job Description - Product Support Specialist (The Netherlands)

Sep 14, 2026

Product Support Specialist (The Netherlands) role focuses on delivering best-in-class product, clinical training, and education for new and existing customers, Medis employees, and channel partners. Key work includes installing software in clinical environments with hospital IT and clinical users, leading expert demonstrations throughout the sales cycle, and owning product training and customer launch after successful sales. The specialist supports sales with product demonstrations, implements training programs, gathers market intelligence, documents interactions in the CRM, resolves customer issues, executes software rollouts and release checks, and contributes to risk management and validation testing. Accountable for installation, configurations, trainings, and customer satisfaction metrics such as NPS.

LanguageEnglish

CategoryLetters

FormatPDF

Pages3

Reading Time1 min

AccessFree to download

Aim of the role

Key Sales Support responsibilities

Accountabilities

Key measures (Performance Metrics)

Education, Experience

Personal skills and competences

Job Description Product Support Specialist (The Netherlands) Position in Organization Reports to: • CCO Direct reports: • NA Aim of the role The primary responsibility of the Product Support Specialist is to provide best-in-class product and clinical training and education to current and new customers, as well as Medis employees and channel partners. The Product Support Specialist will do the installation of the software in the clinical environment, working together with hospital IT-department and clinical users. This is a high-profile position where customers will expect to be supported and trained by a Medis expert who can work as a valued clinical resource with all levels of staff, including high profile key opinion leaders. The Product Support Specialist will be a member of the Medis commercial organization, reporting to the CCO. He/she will work closely with Medis’ Sales Managers and/or Channel Partners and Commercial Operations. The Product Support Specialist will support the sales team with expert product demonstrations and clinical insights during the entire sales cycle and assume key responsibility for product training and overall customer launch following the successful sales close Key Sales Support responsibilities: The Product Support Specialist is a key member of the Medis field team that works closely with physicians and our internal staff to ensure successful outcomes for our patients. − Providing extensive product training and support to interventional/non-invasive cardiologists/radiologists, technicians, physicians and distributors − Implementing training programs and developing supporting materials to effectively introduce new customers to Medis products − Gathering market intelligence, customer needs and future product requirements and communicating these insights to Medis Sales, Marketing, and Product Management organizations. − Recording and reporting field observations and/or customer complaints associated with Medis products and services − Communicating with IT, software users and vendors about the setup and implementation of solutions − Realization of software configurations and installations at customer’s sites − Delivering product demonstrations online, at congresses and on-site at hospitals − Establishing and managing customer relationships − Identifying potential sales opportunities − Supporting educational partnerships with key-opinion leaders and training centres − Acquiring expertise in Medis products and their clinical application while staying current with the clinical evidence supporting their use and with developments in the cardiac imaging field − Documenting all significant customer contacts via Medis’ CRM platform − Administering support, as requested, to resolve customer issues and answer customer questions and then documenting the resolution of these requests in Medis’ CRM platform − Performing or facilitating, as requested by Medis Product Management, validation testing on new, pre-release versions of Medis products, software, and services. − Execute the roll out of new software versions to existing customers with a maintenance contract. − Be part of the risk management team, who will discuss patient risks in our software and how to prevent it. − Execute the release checks for the technical release, pre-marketing release and the marketing release. − Keep the license generation database up-to-date. Accountabilities: Accountable for successful product installation, training and application support during remote sessions and customer on-site visits. Also accountable for overall customer satisfaction with Medis products. Authority to make decisions on service activities as directed by the CCO and inline with the regional strategy and authorization matrix. Key measures (Performance Metrics): - Successful installations, configurations and trainings (both customer and/or channel partner) - Installed base maintenance and developm

FAQs

What is the primary responsibility of the Product Support Specialist in the Netherlands?

Provide best-in-class product and clinical training and education to customers, Medis employees, and channel partners, including installing software in clinical environments.

Which tasks support the sales cycle and customer launch?

Deliver expert product demonstrations and clinical insights during the entire sales cycle, take responsibility for product training, and support overall customer launch after sales close.

How are customer interactions and support requests managed?

Significant customer contacts, support ticket handling, and resolutions must be documented in Medis’ CRM platform, including field observations and complaints.

Sep 14, 2026

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