Jira Service Management Connector Installation and Configuration Guide - 24ai Release 1 (24.1) - Oracle Enterprise Manager

Sep 13, 2026

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Jira Service Management Connector Installation and Configuration Guide (24ai Release 1 (24.1)) explains how to configure Oracle Enterprise Manager Management Connectors to integrate Enterprise Manager with Jira Service Management and help desk systems. It covers supported connector features such as auto ticketing, manual ticketing, ticket generation, templates, grace period, and retry behavior. The guide then walks through prerequisites, installation, creating and configuring connector instances, enabling or disabling connectors, managing general settings, and working with ticket templates, including adding, viewing code, editing, restoring, deleting templates, and removing the connector.

LanguageEnglish

CategoryPresentations

FormatPDF

Pages36

Reading Time13 min

AccessFree to download

Preface

Audience

Documentation Accessibility

Related Resources

Conventions

1 Introduction to the Jira Connector

Versions Supported

Ticket Generation

Auto Ticketing

Manual Ticketing

Ticket Templates

Grace Period

Retry

2 Installing and Configuring the Jira Connector

Prerequisites

Installing the Connector

Creating a Connector Instance

Configuring the Connector

Enabling or Disabling the Connector

Providing General Settings

Working with Ticket Templates

Adding Ticket Templates

Viewing Template Code

Removing a Template

Editing Templates

Restoring Templates

Deleting the Connector

3 Creating Jira Tickets

Automatically Creating a Ticket

Manually Creating a Ticket

4 Using Default Templates

Template Process

Reading Ticket Templates

Customizing Ticket Templates

Defining New Templates

Index

Oracle® Enterprise Manager Jira Service Management Connector Installation and Configuration Guide 24ai Release 1 (24.1) F97232-03 September 2025 Oracle Enterprise Manager Jira Service Management Connector Installation and Configuration Guide, 24ai Release 1 (24.1) F97232-03 Copyright © 2022, 2025, Oracle and/or its affiliates. This software and related documentation are provided under a license agreement containing restrictions on use and disclosure and are protected by intellectual property laws. Except as expressly permitted in your license agreement or allowed by law, you may not use, copy, reproduce, translate, broadcast, modify, license, transmit, distribute, exhibit, perform, publish, or display any part, in any form, or by any means. Reverse engineering, disassembly, or decompilation of this software, unless required by law for interoperability, is prohibited. The information contained herein is subject to change without notice and is not warranted to be error-free. If you find any errors, please report them to us in writing. If this is software, software documentation, data (as defined in the Federal Acquisition Regulation), or related documentation that is delivered to the U.S. Government or anyone licensing it on behalf of the U.S. Government, then the following notice is applicable: U.S. GOVERNMENT END USERS: Oracle programs (including any operating system, integrated software, any programs embedded, installed, or activated on delivered hardware, and modifications of such programs) and Oracle computer documentation or other Oracle data delivered to or accessed by U.S. Government end users are "commercial computer software," "commercial computer software documentation," or "limited rights data" pursuant to the applicable Federal Acquisition Regulation and agency-specific supplemental regulations. As such, the use, reproduction, duplication, release, display, disclosure, modification, preparation of derivative works, and/or adaptation of i) Oracle programs (including any operating system, integrated software, any programs embedded, installed, or activated on delivered hardware, and modifications of such programs), ii) Oracle computer documentation and/or iii) other Oracle data, is subject to the rights and limitations specified in the license contained in the applicable contract. The terms governing the U.S. Government's use of Oracle cloud services are defined by the applicable contract for such services. No other rights are granted to the U.S. Government. This software or hardware is developed for general use in a variety of information management applications. It is not developed or intended for use in any inherently dangerous applications, including applications that may create a risk of personal injury. If you use this software or hardware in dangerous applications, then you shall be responsible to take all appropriate fail-safe, backup, redundancy, and other measures to ensure its safe use. Oracle Corporation and its affiliates disclaim any liability for any damages caused by use of this software or hardware in dangerous applications. Oracle®, Java, MySQL, and NetSuite are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners. Intel and Intel Inside are trademarks or registered trademarks of Intel Corporation. All SPARC trademarks are used under license and are trademarks or registered trademarks of SPARC International, Inc. AMD, Epyc, and the AMD logo are trademarks or registered trademarks of Advanced Micro Devices. UNIX is a registered trademark of The Open Group. This software or hardware and documentation may provide access to or information about content, products, and services from third parties. Oracle Corporation and its affiliates are not responsible for and expressly disclaim all warranties of any kind with respect to third-party content, products, and services unless otherwise set forth in an applicable agreement be

FAQs

Who is this connector configuration guide intended for?

It is written for Oracle Database system administrators who need to configure Management Connectors to integrate Enterprise Manager with other systems and help desk tools.

What ticket creation options does the Jira connector support?

The guide describes automatic ticket generation and manual ticket creation workflows.

How do you manage Jira ticket templates with the connector?

It covers adding ticket templates, viewing template code, editing, restoring, deleting templates, and working with default template processes.

Sep 13, 2026

Upload by Cipher