IVP Resolution Instructions (2023-2024) for HESC - Resolve Income Verification Issues

Sep 19, 2026

Upload by Levi

Instructions for resolving failed income verification under HESC’s Income Verification Program (IVP) for New York State student aid applicants. The document explains how HESC compares TAP-submitted student, spouse, and parent information with New York State Department of Taxation and Finance tax data to confirm tax filing status and correct income for the requested year. When no match is found, applicants receive steps to review and correct their 2023-2024 TAP application and verify names, Social Security/TIN, and tax return types, and to contact NYS Tax when information appears correct.

LanguageEnglish

CategoryLetters

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Pages1

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Student Instructions

Steps to log into the HESC system

Tips for fixing common errors

What to do if information is correct

RESOLVING INCOME VERIFICATION ISSUES To verify New York State student aid applicants’ income and tax return information, HESC runs a process with the New York State Department of Taxation and Finance (NYS Tax) called the income verification program (IVP) . During this process, student, spouse and parent information provided on the TAP application is compared with tax return data on file with the State to confirm whether income taxes were filed for the requested tax year and if the correct income is being used to determine the award. If income verification is attempted but a match is not made on the student, spouse and/or parent tax return information, the applicant will receive an email with instructions to log into their HESC account to review their TAP application for any errors that may have caused income verification to fail. Below are the instructions for applicants to make corrections to their application to resolve issues with failed income verification. Student Instructions 1. Visit: [https://hesc.ny.gov/myaccount](https://hesc.ny.gov/myaccount) 2. Click on the “Review My NYS Financial Aid Information” to login 3. Enter your HESC User ID, PIN, last 4 of your Social Security Number 4. After you have logged on to the HESC system click “Details” next to the last TAP activity date. 5. On the details page, go to “Review/Update” button where you can make changes to the 2023-2024 TAP application Tips for Fixing the Most Common Errors that Cause Income Verification Problems Student/Spouse information • Review the Last Name and Social Security or Tax-filer Identification Number (TIN) provided for you (your spouse if any) matches exactly what is listed on your (your spouse if any) 2021 New York State Tax Returns Student/Spouse tax return type • Ensure that your (your spouse if any) 2021 New York State Tax Return type (IT-201 or IT-203) matches exactly the response provided on your 2023-2024 TAP application. • If you (your spouse if any) did not file tax returns for the 2021 tax year, then you may correct the form type to “Will not file any taxes.” Parent information • Review the Last Name and Social Security or Tax-filer Identification Number (TIN) provided for the parent(s) and ensure it matches exactly what is listed on their 2021 New York State Tax Returns Parent tax return type • Ensure that your parent(s) 2021 New York State Tax Return type (IT-201 or IT-203) matches exactly the response provided on your 2023-2024 TAP application. • If your parent(s) did not file tax returns for the 2021 tax year, then you may correct the form type to “Will not file any taxes.” What to do if Information is Correct If the information on the 2023-2024 TAP application looks correct and there seem to be no edits required, then you (your spouse if any) and/or parent(s) should contact the New York State Department of Taxation and Finance to ensure that a tax return was received for the 2021 Tax Year. Their contact information can be found online at [https://www.tax.ny.gov/help/contact/contactus-ind.htm](https://www.tax.ny.gov/help/contact/contactus-ind.htm).

FAQs

What does HESC’s Income Verification Program (IVP) check?

HESC compares the student, spouse, and parent information from the TAP application with tax return data on file with the State to confirm whether taxes were filed for the requested tax year and that the correct income is used to determine the award.

What should I do if income verification fails because there was no match?

Use the email instructions to log into your HESC account, review the details for the last TAP activity date, and make corrections to your 2023-2024 TAP application.

Which details are most important when correcting student, spouse, or parent information?

Ensure the last name and Social Security number or TIN match exactly what appears on the 2021 New York State tax returns, and confirm the tax return type (IT-201 or IT-203) matches. If no 2021 taxes were filed, update the form type to “Will not file any taxes.”

If my TAP information looks correct, what should I do next?

If no edits seem required, contact the New York State Department of Taxation and Finance to confirm a tax return was received for the 2021 tax year, using the contact information provided online.

Sep 19, 2026

Upload by Levi