IT Support Specialist - Job Description

Sep 13, 2026

Uploaded by Blaney

IT Support Specialist role provides end-users with a single point of contact for desktop and office IT support across Southwest Properties. Responsibilities include installing, diagnosing, repairing, maintaining, and upgrading PC hardware and cellular/IT equipment, plus proactive monitoring of workstation, phone, and conference room systems. The position covers process improvement recommendations, research for desktop procurement, incident tracking, account offboarding, inventory management, and coordination with IMP Support and IT software vendors, including training for new hires.

LanguageEnglish

CategoryLetters

FormatPDF

Pages3

Reading Time1 min

AccessFree to download

Job

Strategy

System Operations & Training

Systems Maintenance, Repair & Troubleshooting

Communication

Administration & Reporting

Position Details

Position Requirements

Training & Experience

Knowledge & Skills Required

IT Support Specialist | Benefits
Performance Based Bonus Eligibility Comprehensive Extended, Health & Dental Benefits – No Waiting Period
RRSP Plan Eligible – No Waiting Period Monthly Transit Pass-100% Reimbursement Employee Health & Wellness Incentive Program $300.00 Annual Reimbursement
Education Reimbursement Program Flexible Work Schedules Employee Discount Program | • 10% off Southwest Properties Lease
• Resident Referral Program – Cash Incentives
• Service Awards
• Social Staff Events
• Home Computer Antivirus Incentive Program $50.00 Annual Reimbursement
• Charitable Donation Matching Program- $1000.00 Annually + 1 Day off to Volunteer | | --- | --- | About Us Named as one of Canada’s Best Managed Companies and Most Admired Corporate Cultures in Canada, Southwest has developed, constructed, owned, and operated world-class properties for over 55 years. A leading developer of residential and commercial property and one of the largest privately held owner of multi-family residential buildings in the Halifax region, Southwest’s brand of quality and community involvement has made a major impact on the Atlantic Canadian real estate market. Southwest believes in going beyond the necessary to create inspiring environments by providing the best places to live, shop, work and play, creating lasting relationships with employees, customers and partners. At Southwest we are always seeking the best and brightest stars in their field. From front line staff to senior management, we choose to employ the best in the industry! We are currently seeking an outstanding individual to fill the permanent full-time position of IT Support Specialist within our team. Job The IT Support Specialists role is to provide a single point of contact for end-users to receive support and maintenance within the Southwest Properties desktop computing and office IT environment. This position reports directly to our VP of Talent & Customer Experience, and is responsible for installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and IT and cellular equipment to ensure optimal workstation and device performance. Strategy o Provide process improvements recommendations (applications, business solutions, hardware vendors, etc.) to assist the organization in meeting its goals o Conduct research on desktop products in support of PC and office technology procurement o Project based work to ensure total integration of company platforms, and new software implementations are successfully completed o Take a proactive approach in ensuring that physical desktop computers, telephone and conference and boardroom systems are in proper working order o Evaluate and recommend desktop and office technology products for purchase System Operations & Training o Recommend and create PO’s for purchase of PCs, desktop hardware and related IT products o Provide initial IT equipment and program training to new hires Systems Maintenance, Repair & Troubleshooting o Resolve issues with associated end-user workstation networking, software and communications applications o Perform onsite analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed o Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and within our office and building portfolio as required. o Troubleshoot problem areas (in person, by telephone, or via e-mail) in a timely and accurate fashion and provide end-user assistance where required. o Answer to and perform moves, adds, and changes requests as required o Assist in maintaining and logging, reporting, and solving desktop support incidents o Oversee the closure of departing employees’ accounts, including OneDrive content Communication o Collaborate with IMP Support technicians & network administrators to ensure efficient operation

FAQs

What are the core responsibilities of the IT Support Specialist?

Provide end-users support and maintenance for the Southwest Properties desktop and office IT environment, including installing, diagnosing, repairing, maintaining, and upgrading PCs and related IT/cellular equipment.

What support and operational tasks does the role include?

Resolve networking, software, and communication application issues; troubleshoot desktop problems in person, by phone, or by email; install and maintain end-user workstations; and handle moves, adds, and changes requests.

What qualifications and position details are required?

Work is Monday–Friday, 40 hours per week with emergency on-call coverage, and the location is 1475 Lower Water Street, Suite 100 with some local travel. Requirements include proof of COVID-19 double vaccination, completion of a criminal records check, and a valid driver’s license and vehicle for travel.

Sep 13, 2026

Uploaded by Blaney