IT Managed Services Agreement - Contract Term, Services, Pricing, and Legal Terms

Sep 16, 2026

IT Managed Services Agreement between Safe Haven IT, Inc. and the Glen Ellyn Park District establishes a one-year initial term with automatic one-year renewals unless terminated with written notice 30 days before renewal. The supplier provides IT support and related consulting, training, installation, setup, and troubleshooting, either on-site or off-site, under best-effort standards. Pricing is defined by Schedule A, invoices are issued monthly with payment due within 15 days, and late fees and finance charges apply. The agreement includes confidentiality, assignment limits, warranty disclaimer, liability limitation, arbitration under Illinois law, attorneys' fees, governing law, partial invalidity, and termination notice provisions.

LanguageEnglish

CategoryLetters

FormatPDF

Pages4

Reading Time2 min

AccessFree to download

Contract Term

Services Provided

Cooperation of Customer

Method of Performing Services

Confidentiality

Pricing

Invoices and Payment

Late Fees / Finance Charges

Assignment

Disclaimer of Warranty

Limitation of Liability

Partial Invalidity

Arbitration

Attorneys' Fees

Governing Law

Termination of Agreement

IT Managed Services Agreement This agreement is made effective as of the 1st day of December, 2018 (“Effective Date”) by Safe Haven IT, Inc., an Illinois corporation (“Supplier”), with a corporate address of 299 Noble Circle, Vernon Hills, IL 60061 and the Glen Ellyn Park District (“Customer”) . WHEREAS, the Supplier is interested in providing fee-based IT support services to the Customer and the Customer desires to engage the Supplier to provide such services; NOW, THEREFORE, the parties hereby agree as follows: I. CONTRACT TERM. This agreement will remain in force for a period of one (1) year from the Effective Date. The agreement will automatically renew for an additional one (1) year period at the then prevailing support contract rates, unless terminated by either party for cause or for convenience by providing notice in writing 30 days prior to the renewal date. II. SERVICES PROVIDED. Support services provided by the Supplier under the terms and conditions of this agreement will be provided on a best effort basis as determined by Owner in comparison to similarly situated professional service providers. Supplier will provide consulting, development, training, installation, set-up, troubleshooting, operational information and/or support services as needed to the Customer. Services provided under this Agreement will be performed off site or on-site at Client’s location. Services can be performed under a flat rate monthly fee (“Managed Services”) or per incident or per job basis. III. COOPERATION OF CUSTOMER. The Customer agrees to comply with all requests of the Supplier and to provide access to all documents and files necessary to the performance of the Supplier's duties under this Agreement. IV. METHOD OF PERFORMING SERVICES. The Supplier will determine the method, details, and means of performing the above-described services. Supplier shall at all times comply with all licenses and with all all laws and regulations including but not limited to copyright and trademark laws, consumer protection laws, disclosure laws, and District ordinances. V. CONFIDENTIALITY. The Supplier understands it will have access to sensitive data, information, and other non-public information of the Customer. The Supplier and its employees, agents, or representatives will not at any time or in any manner either directly or indirectly divulge, disclose or communicate in any manner the Customer’s information that is confidential or proprietary. This provision will continue to be effective after termination of this Agreement. I. PRICING. The pricing for providing services under this agreement are defined per Schedule A incorporated herein. II. INVOICES AND PAYMENT. For all annual Managed Services, Supplier will generate invoices on or about 1st day of each month, deliver to Customer via email and Customer agrees to pay invoice within 15 days from receipt of invoice. Customer may also elect to pay for annual Managed Services contract amount and receive a pre-paid discount equal to 3% of the annual total contract amount. III. LATE FEES / FINANCE CHARGES. A late fee of $25.00 will be assessed for payments that are 15 days beyond the payment due date. A monthly finance charge equal to one and one half percent (1.5%) will be assessed for all late payments that are 30 days or more past due. IV. ASSIGNMENT: The Customer may not assign any rights hereunder without the prior written approval of the Supplier, and any attempt to assign any rights, duties, or obligations hereunder without the Supplier's written consent will be void. The Supplier may assign all or any part of its rights or obligations without the Customer’s consent. VII. DISCLAIMER OF WARRANTY: THE SUPPLIER MAKES NO WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, WITH REGARD TO THE SERVICES PROVIDED HEREUNDER. IX. LIMITATION OF LIABILITY: Supplier shall maintain the insurance specified elsewhere and Customer agrees to limit the liability of Supplier for such covered

FAQs

How are invoices issued and what are the payment terms and penalties?

Invoices for annual managed services are generated on or about the 1st day of each month and must be paid within 15 days from receipt; late payments incur a $25.00 late fee after 15 days past due and a 1.5% monthly finance charge for payments 30+ days past due.

Sep 16, 2026

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