Information Communication Technology (ICT) - Disaster Recovery and ICT Business Continuity Plan - 2021-2023

Sep 12, 2026

Centre for Information and Communication Technology defines policies and procedures for technology disaster recovery, including data retention and data management. The plan provides recommended procedures for recovering critical technology platforms and infrastructure across scenarios, while supporting university uptime, data integrity, and availability. Emergency modifications may be made to protect people, systems, and data, alongside approval, risk assessment, scope coverage, periodic testing, staff awareness, plan updates, and bi-annual internal audits to maintain effectiveness.

LanguageEnglish

CategoryPresentations

FormatPDF

Pages13

Reading Time5 min

AccessFree to download

Table of Contents

Abbreviations and Acronyms

1 Information Technology Statement of Intent

1.1 Policy Statement

1.2 Objectives

2 Policy Overview

2.1 Policy Updating

2.2 Policy Documentation Storage

2.3 Business Impact Analysis

2.4 Backup Strategy for Key Systems

2.5 Risk Management

3 Emergency Response / Recovery Strategies

3.1 Plan Triggering Events

3.2 Activation of Emergency Response Team

3.3 Emergency Alert, Escalation and DRP Activation

3.4 Notification Calling Tree

3.5 Emergency Alert

3.6 Contact with Employees

Appendices

CENTRE FOR INFORMATION AND COMMUNICATION TECHNOLOGY INFORMATION COMMUNICATION TECHNOLOGY (ICT) Disaster Recovery and ICT Business Continuity Plan 2021-2023 Table of Contents Table of Contents ............................................................................................................................ 2 Abbreviations and Acronyms .......................................................................................................... 3 1 Information Technology Statement of Intent ....................................................................... 4 1.1 Policy Statement ............................................................................................................ 4 1.2 Objectives....................................................................................................................... 4 2 Policy Overview........................................................................ Error! Bookmark not defined. 2.1 Policy Updating ............................................................................................................ 12 2.2 Policy Documentation Storage..................................................................................... 12 2.3 Business Impact Analysis................................................................................................ 5 2.4 Backup Strategy for Key Systems ................................................................................... 6 2.5 Risk Management .......................................................................................................... 7 3 Emergency Response / Recovery Strategies ......................................................................... 8 3.1 Plan Triggering Events .................................................................................................... 8 3.2 Activation of Emergency Response Team...................................................................... 8 1.1.1 Emergency Recovery Team ..................................................................................... 10 1.1.2 Disaster Recovery Team ......................................................................................... 10 3.3 Emergency Alert, Escalation and DRP Activation......................................................... 10 3.4 Notification Calling Tree............................................................................................... 11 3.5 Emergency Alert........................................................................................................... 12 3.6 Contact with Employees .............................................................................................. 12 Appendices Appendix A – SERVER INFORMATION / RECOVERY INFORMATION Appendix B – CONTACT INFORMATION Appendix C– CONTACT INFORMATION EXTERNAL Appendix D – DRP FORMS Abbreviations and Acronyms BYOD CCTV DICT DNS DRP ECZ GNCZ HEA HPCZ ICTICTAZIP IT LAN MOHE TCZ WAN ZAQAZICTAZPPAZAMREN Bring Your Own Device Closed Circuit Television Directorate for Information and Communication Technology Domain Name Services Disaster Recovery Plan Examinations Council of Zambia General Nursing Council of Zambia Higher Education Authority Health Professional Council of Zambia Information and Communications Technology ICT association of Zambia Internet Protocol Information Technology Local Area Network Ministry of Higher Education Teaching Council of Zambia Wide Area Network Zambia Qualifications Authority Zambia Information Communication Technology Authority Zambia Public Procurement Authority Zambia Research and Education Network 1 Information Technology Statement of Intent This document delineates our policies and procedures for technology disaster recovery as well as data-retention and data-management. For each process plans for recovering critical technology platforms and infrastructure have been draf

FAQs

What is the purpose of the ICT Disaster Recovery and ICT Business Continuity Plan?

It delineates policies and procedures for technology disaster recovery and covers data retention and data management. It also summarizes recommended recovery procedures to restore critical ICT platforms and infrastructure quickly and effectively.

What policy requirements guide the development of the disaster recovery plan?

The university must keep an up-to-date comprehensive IT disaster recovery plan and perform a formal risk assessment to determine plan requirements. The plan should cover essential and critical infrastructure elements, systems, and networks.

When and how is the plan tested and kept current?

The disaster recovery plan should be periodically tested in a simulated environment so management and staff know how to execute it during emergencies. It must be updated to reflect changing circumstances, with bi-annual internal audits on effectiveness.

Sep 12, 2026

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