IFB 8500-2016 - SOW Attachment 3.0 - Contractor’s Sample Statement of Work Turn-key 9-1-1 CPE System Format

Sep 12, 2026

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Sample Statement of Work attachment for a turn-key 9-1-1 CPE system under California’s IFB 8500-2016. Provides a preferred structure for the CA 9-1-1 Branch, including required cover page items, a table of contents approach, and a detailed body covering overview, system design and integration, change request management, acceptance testing, responsible parties, responsibilities, revised PSAP profile, installation schedule, warranty provisions, maintenance plan, training, approval, and appendices such as floor plans and checklists.

LanguageEnglish

CategoryLetters

FormatPDF

Pages4

Reading Time2 min

AccessFree to download

Cover Page

Table of Contents

Body

Overview

Design

Change Requests

Acceptance Testing

Names of Responsible Parties and Contact Information

Responsibilities

Revised PSAP Profile

Installation Schedule

Warranty Provisions

Maintenance Plan

Training

SOW Approval

Appendices

State of California CA Governor’s Office of Emergency Services IFB 8500-2016 SOW ATTACHMENT 3.0: CONTRACTOR’S SAMPLE STATEMENT OF WORK TURN-KEY 9-1-1 CPE SYSTEM FORMAT The sample SOW provided below is preferred by the CA 9-1-1 Branch. Based upon past experience, this format provides all of the required information in a format that is most expeditiously processed by the CA 9-1-1 Branch. A. Cover Page (should include the following) 1. Contractor Name 2. PSAP Name 3. Project name (example Turn-key 9-1-1 CPE System for ABC City) B. Table of Contents 1. Include all of the major categories and subcategories C. Body 1. Overview a. An overall statement about the purpose of the SOW and scope of the project; b. A list of the equipment, software and maintenance to be provided (workstation, back room, MIS, etc.) including quantities, individual prices and extended prices; c. A description of the existing equipment that will be reused; d. A description of the equipment that is to be provided by the PSAP; e. Specific equipment that will not be provided by the Contractor to ensure that the PSAP and the State understand what has been specifically excluded from the project; f. Any other general issues. 2. Design a. System overview including a description of the network configuration and interfaces, ALI connections, gateways, UPS, logging recorders, interfaces to other equipment and any other pertinent system element; b. Description of the network elements to be connected to the system including 9-1-1 trunks, 10-digit emergency lines, administration lines, ring-down lines, remote maintenance lines and any other network connections that will be configured in the system; c. A description of the how the system programming will be initially accomplished and how it will be maintained on an ongoing basis; 11/14/16 Addendum 3 Page 63 of 104 State of California CA Governor’s Office of Emergency Services IFB 8500-2016 d. Integration Requirements to other equipment such as CAD, radio, and clock syncing equipment; e. Building modifications that the PSAP will have to make to accommodate the new or updated system. 3. Change Requests a. A description of how changes to the SOW will be managed by the State and the Contractor including identifying the authorized representatives that can approve changes and the specific process that will be followed to approve changes. 4. Acceptance Testing a. An Acceptance Test Plan with a clear description of the acceptance testing process that is consistent with the Contract Requirements including the System Acceptance and Authorization Checklist; b. A description of how MACs are handled once Acceptance has been signed off by the authorized PSAP representative. 5. Names of Responsible Parties and Contact Information a. Names and contact information of all the responsible parties from the Contractor, PSAP and the CA 9-1-1 Branch. 6. Responsibilities a. Contractor’s responsibilities; b. Identified responsibilities of others; c. CA 9-1-1 Branch responsibilities. 7. Revised PSAP Profile (with a copy to the CA 9-1-1 Branch MIS Statewide provider); 8. Installation Schedule a. List of key dates beginning with the funding approval date from the CA 9-1-1 Branch; b. Include equipment order date, delivery date, site readiness by PSAP date, programming freeze date, beginning of installation date, system in-service date, anticipated PSAP acceptance date and any other dates pertinent to the success of the project. 9. Warranty Provisions a. Acknowledgement of the terms of the warranty provisions of the Contract. 10. Maintenance Plan a. Remote maintenance processes; 11/14/16 Addendum 3 Page 64 of 104 State of California CA Governor’s Office of Emergency Services IFB 8500-2016 b. Description of how preventive maintenance will be provided; c. Description of how remedial maintenance will be provided, including response times for major and

FAQs

What information should be included on the cover page of the sample SOW?

It should include the contractor name, PSAP name, and the project name.

Which topics are covered in the SOW body beyond general overview?

The body includes system design, change request management, acceptance testing, responsible parties and contacts, responsibilities, revised PSAP profile, installation schedule, warranty provisions, maintenance plan, training, and SOW approval.

What documents and forms are included in the appendices?

Appendices include a site certification document, floor plan diagrams, pricing and terms, samples of project forms, and a systems acceptance and authorization checklist to be completed and signed upon acceptance.

Sep 12, 2026

Upload by Riley