How to use this Guide - WE CARE Family Resource Book (FRB)

Aug 31, 2026

A practical guide for building and maintaining WE CARE Family Resource Book (FRB) handouts that connect families to community services based on needs identified through the WE CARE screener. It explains how to use provided templates and sample one-page resources, customize them for local community availability, and insert essential details such as services, locations, hours, contact information, eligibility, and payment sources. The guide emphasizes clear, family-friendly reading levels, monthly updates, and strategies for handling changing contacts and COVID-19–related fluctuations.

LanguageEnglish

CategoryLetters

FormatDOCX

Pages32

Reading Time11 min

AccessFree to download

How to use this Guide

Distribute and customize FRB handouts

Choose physical or electronic formats

What the guide includes

How to fill in sample handouts

Updating resources and contact details

Gathering resources for the FRB

WE CARE Family Resource Book Guide Table of Contents How to use this Guide Families who report having a need and wanting help on the WE CARE screener should be provided with WE CARE Family Resource Book (FRB) handout(s) corresponding to the need(s) with which they want help. These 1-page resource information handouts list community resources (e.g., food pantries) for each specific need (e.g., food insecurity) asked on the WE CARE screener. The templates and sample handouts in this guide should be used to build your practice’s FRB resource information handouts. It is important that your FRB handouts be adapted to fit the resources available in your practice’s community, as resources vary widely depending on neighborhood, city, and state. The Family Resource Book should be updated monthly to ensure that all resources provided to families are up-to-date and accurate. You can choose to have a physical Family Resource Book that contains the resource information handouts or upload the information sheets into your practice’s electronic record system. We recommend selecting the method(s) that are most helpful to your patients and providers. The table below provides a brief comparison of the two methods: This guide includes: A list of materials you may need if you prefer a physical format of the FRB. A template containing helpful links for identifying resources. Sample cover pages for the six needs in the WE CARE screener. For physical formats of the FRB, these can be inserted as dividers between each section of resource handouts. Need-specific FRB sample handouts for either physical or electronic formats of the FRB. Example spine labels for the physical format of the FRB. The FRB sample handouts are a guide for formatting your own physical or electronic FRB system. Insert information into the sample handouts pertaining to 3-4 of your own community’s resources. Include the following, when applicable: Name of the resource A brief description of the services provided by the resource Location (e.g., physical address, website URL, etc.) Hours of operation Contact information (e.g., telephone number, email, mailing address) Eligibility (e.g., requires family income level) Payment source (cost of services) Any other pertinent information It is important to ensure that the information listed for each resource is clear and written at a reading level suitable for your practice’s families. You will have 2-4 months to identify resources in your community and develop your FRB handouts (and build your physical FRB, if applicable). This timeframe also includes final review of your FRB handouts and translation of them into Spanish by the WE CARE Study Team. Of course, resource availability and contact information can change over time. The Family Resource Book should be updated at least every month to ensure that all resources provided to families are up-to-date and accurate. You may need to update them more frequently if a family mentions they’ve had trouble reaching a resource, or if you become aware that information is out of date or that new resources are available. To facilitate the update process, keep an electronic version of your template. If the URL for a resource’s site is no longer active, try finding an alternative. If the webpage has been removed because the resource is no longer active, that resource should be removed from the information sheet. Same goes for contact information! Please check to make sure the phone numbers, addresses, and email addresses reflect the resources’ latest contact information. We do not want these handouts to present a dead-end for parents, so it’s important that they’re able to connect to the resources they try to contact. We’ve noticed that COVID-19 has caused information about these resources to fluctuate more frequently. For example, hours of operation may change more often, some services and transportation options may no longer be available, and contact information may change as these resources close t

FAQs

Who should receive the WE CARE Family Resource Book handouts?

Families who report a need and want help through the WE CARE screener should be provided FRB handouts matching those needs.

How should the FRB resource information handouts be customized?

Templates and sample handouts should be adapted to reflect the specific community resources available in the practice’s neighborhood, city, and state.

How often should the Family Resource Book be updated?

The Family Resource Book should be updated at least monthly, and more frequently if families report problems contacting resources or if new, accurate information becomes available.

Aug 31, 2026

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