How a Global Project Delivery Firm Increased Its Operational Transparency? - Case Study - Lean/Agile Project Delivery

Sep 12, 2026

SSOE Group, a global architecture, engineering, and construction management delivery firm, sought to integrate Lean practices and improve performance through Lean/Agile project delivery. Limited visibility across time zones and tool fragmentation caused communication gaps, duplicated effort, and rework. By implementing Businessmap with digital Kanban boards and card templates, SSOE visualized work flow, blocked states, deadlines, and capacity to strengthen operational transparency, optimize resource allocation, and increase cross-team collaboration throughout the organization.

LanguageEnglish

CategoryPresentations

FormatPDF

Pages12

Reading Time4 min

AccessFree to download

Introduction

Initial Challenges

Key Results

Increased Operational Transparency

Better Resource Allocation and Utilization

Increased Team Collaboration

How a Global Project Delivery Firm Increased Its Operational Transparency? Case Study | Lean/Agile Project Delivery CASE STUDY Industry Architecture, Engineering, and Construction Management Size 900+ employees Platform Users 600 Location 20+ globally Specializing in Facilities and processes for the Semiconductor, Automotive, Manufacturing / High Tech, Chemical, Pharmaceutical, Energy / Power, Glass, Food, Consumer Products, Healthcare, Education, Workforce Development, Retail, and Commercial markets. Key Results increased operational transparency better resource allocation and utilization increased team collaboration SSOE Group How a Global Project Delivery Firm Increased Its Operational Transparency? Case Study | Lean/Agile Project Delivery -Josh Zimmerman Department Manager Business Development – BIM2Fab® Steel Introduction SSOE Group is a global project delivery firm for architecture, engineering, and construction management with the mission to make their clients successful by saving them time, trouble, and money. To live up to that promise, SSOE was looking for ways to integrate Lean practices and drive performance by enhancing collaboration and optimizing department and project management workflows. Initial Challenges One of the main challenges identified by SSOE on the path to global Lean Project Delivery was a lack of visibility across locations and team members. The physical distance and timezones between locations can make it more complicated for team members to have an overview of what their colleagues are currently working on, whether they need assistance, or how they can help. This lack of visibility can create gaps in communication, which can result in duplication of efforts andrework. Before introducing Businessmap as a company-wide tool, some individuals and groups in SSOE were using free online tool alternatives like Trello or a physical Kanban board to manage their work. Having different people spread across various tools made it difficult to have an overview of the entire workload, project status, or free capacity in a team or division. Copyright © Businessmap. All rights reserved. CASE STUDY | SSOE Group 1 Key Results Implementing the software across the company and training employees on the Kanban Method has brought several key results for SSOE. Increased Operational Transparency The Businessmap Software Platform has helped SSOE visualize the flow of work within teams throughout the company. Using digital Kanban boards to structure work processes and manage work items has improved the coordination and scheduling between the different work stages of a task and within those teams. How did SSOE achieve this? Starting with simple, physical Kanban boards, each team defined their workflows to visualize major steps in a deliverable process. This ensures the stages are explicitly listed and accounted for during the project lifecycle. These physical boards were then recreated in the digital work management platform for the teams to utilize. Soon enough, they found that the visualization of work items allowed for better agile resource planning. Card templates are utilized for fast, consistent, and efficient card creation of repetitive processes. “Checking” is an example of a template utilized; the quality control stage of the process requires various steps to be followed, and the ability to save checklists as card templates streamlined the communication of verification steps. The external link feature of the platform allows for a link to the internal data management system, directing task assignees to necessary documentation. Copyright © Businessmap. All rights reserved. CASE STUDY | SSOE Group 2 -Jourdan Schermerhorn, AIA, PMP Senior Project Manager and Mexico Design Manager Through operational transparency in work requirements and processes, potential project waste (ie. , rework, duplication of efforts, task switching, sear

FAQs

What challenges did SSOE face before adopting a company-wide solution?

SSOE struggled with low visibility across global locations and team members, and with fragmented work management across different tools. This led to communication gaps, duplication of efforts, and rework.

How did Businessmap and Kanban help SSOE improve operational transparency?

Businessmap enabled teams to visualize work flow using digital Kanban boards that reflected their defined workflows. This improved coordination and scheduling across stages of a task and between teams.

How did SSOE use visibility to allocate resources more effectively?

By viewing task status in real time, including what is blocked and who has free capacity, SSOE supported better decision-making. The visualization also encouraged continuous process improvement and clearer bottleneck identification.

Sep 12, 2026

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