Hotel Employees Onboarding Guide - VM Cloud Edition - Version 8.22-2

Sep 25, 2026

Upload by McQueen

Hotel Employees Onboarding Guide (VM Cloud Edition) Version 8.22-2 provides role-based onboarding and training checklists to help new hotel staff complete required tasks using Visual Matrix PMS and MOP. The guide outlines general best-practice guidelines, then delivers targeted checklists for departments including front desk, housekeeping, head housekeeping, maintenance, revenue, sales, and general management. It also explains how employees access Visual Matrix training bundles and online certificates, and recommends periodically reviewing the latest guide version for updates.

LanguageEnglish

CategoryPresentations

FormatPDF

Pages13

Reading Time5 min

AccessFree to download

HOW TO USE THIS DOCUMENT

GENERAL GUIDELINES

ROLE-SPECIFIC CHECKLISTS

LATEST VERSION OF THIS GUIDE

GENERAL GUIDELINES-ORIENTATION AND ONBOARDING

FRONT DESK AGENT

FRONT DESK NIGHT AUDIT AGENT

FRONT DESK MANAGER

HOUSEKEEPER

HEAD HOUSEKEEPER

MAINTENANCE

REVENUE MANAGER

SALES MANAGER/DIRECTOR OF SALES

GENERAL MANAGER

Hotel Employees Onboarding Guide VM Cloud Edition Version 8.22-2 HOW TO USE THIS DOCUMENT...................................................................................................................................................3 GENERAL GUIDELINES ........................................................................................................................................................................... 3 ROLE-SPECIFIC CHECKLISTS ................................................................................................................................................................... 3 LATEST VERSION OF THIS GUIDE............................................................................................................................................................ 3 GENERAL GUIDELINES-ORIENTATION AND ONBOARDING .................................................................................................4 FRONT DESK AGENT .....................................................................................................................................................................5 FRONT DESK NIGHT AUDIT AGENT ............................................................................................................................................6 FRONT DESK MANAGER ...............................................................................................................................................................7 HOUSEKEEPER ...............................................................................................................................................................................8 HEAD HOUSEKEEPER....................................................................................................................................................................9 MAINTENANCE ............................................................................................................................................................................ 10 REVENUE MANAGER................................................................................................................................................................... 11 SALES MANAGER/DIRECTOR OF SALES ................................................................................................................................... 12 GENERAL MANAGER ................................................................................................................................................................... 13 HOW TO USE THIS DOCUMENT This set of onboarding checklists is designed as best practices for onboarding a new employee at a hotel with Visual Matrix PMS and MOP by Visual Matrix. An online version of the role-based checklists in this guide is available at [https://visualmatrix.com/onboarding-guide](https://visualmatrix.com/onboarding-guide) GENERAL GUIDELINES The general guidelines provided in this section are intended as sample best practices. Your hotel, hotel group, or brand may have additional guidelines or requirements. Where available, those guidelines should be followed in conjunction with the example checklist provided here. ROLE-SPECIFIC CHECKLISTS The remainder of this document consists of role-specific onboarding and training guides for new hotel team members using the Visual Matrix PMS and MOP by Visual Matrix. These checklists are designed to ensure that each new employee has access to the specific materials and training made available for their role. It is our hope that these guides will help to provide the very best experience for each and every end user. Visual Matrix training bundles are composed of the specific training courses that are best suited for each listed role. Team members at the hotel may access and enroll in any available training course at [https://university.visualmatrix.com](https://university.visualmatrix.com), even

FAQs

What is the purpose of this onboarding guide?

It provides best-practice, role-based onboarding checklists for new hotel employees using Visual Matrix PMS and MOP by Visual Matrix.

Where can employees find the role-based checklists online?

An online version of the role-based checklists is available at https://visualmatrix.com/onboarding-guide.

How do completed training courses work for new employees?

Employees can enroll in available courses through Visual Matrix University, and each successfully completed course provides a certificate of completion.

Sep 25, 2026

Upload by McQueen