Health Net Translated Letter Templates Available on ICE Website - Update 18-211 - Provider Guidance for Alternate Formats

Sep 16, 2026

Upload by Hazel

Health Net notifies California providers that Health Care Language Assistance Regulations require language assistance and culturally responsive services for members with limited English proficiency, limited reading skills, hearing impairments, or diverse cultural and ethnic backgrounds. Effective April 1, 2018, Health Net Medi-Cal case management and utilization management translated letter templates will be available on the ICE website within approved UM templates. Providers must use the templates when appropriate and follow procedures for alternate formats, including large print, braille, accessible PDF, audio, and non-English languages, and can contact provider services within 60 days with questions.

LanguageEnglish

CategoryLetters

FormatPDF

Pages1

AccessFree to download

Health Net Translated Letter Templates Available on ICE Website

Purpose and regulatory basis

Effective date and where to access templates

Requesting materials in alternate formats

Additional information and provider portal access

Provider communications and applicability

Update NEWS & ANNOUNCEMENTS | APRIL 3, 2018 | UPDATE 18-211 | 1 PAGE Health Net Translated Letter Templates Available on ICE Website The Health Care Language Assistance Regulations require all California managed care health plans to provide language assistance and culturally responsive services to members with limited English proficiency (LEP), limited reading skills, who are deaf or have hearing impairments, or who have diverse cultural and ethnic backgrounds. To comply with this requirement, the Health Net Community Solutions, Inc. (Health Net) Language Assistance Program (LAP) offers interpreter services to members to ensure that Health Net LEP members are able to obtain language assistance and communications in alternate formats while accessing health care services. Effective April 1, 2018, Health Net specific Case Management (CM) and Utilization Management (UM) Medi-Cal translated letter templates will be available on the Industry and Collaboration Effort (ICE) [website at www.iceforhealth.org/l](website at www.iceforhealth.org/l)ibrary.asp in the Library located under Approved ICE Documents > UM Templates & Tools-Health Plan-Specific Templates. Health Net letter templates are accessible under the Health Net folder. Providers must use the templates when appropriate. REQUEST FOR MATERIALS IN ALTERNATE FORMATS If the member has a preferred alternative format, such as large print, braille, accessible PDF, audio MP3, e-text file, or in all non-English languages, providers may send the English letter to the member, but must also provide Health Net with the document to be made into an alternate format and request for the alternate format to be mailed to the member upon completion. Providers may contact the Health Net Medi-Cal Provider Services Center, as listed in the right-hand column, to submit a request for letters or documents in an alternative format. ADDITIONAL INFORMATION Providers are encouraged to access the provider portal online at [provider.healthnet.com](provider.healthnet.com)[ ](provider.healthnet.com)[for real-time information](for real-time information), including eligibility verification, claims status, prior authorization status, plan summaries, and more. If you have questions regarding the information contained in this update, contact the Health Net Medi-Cal Provider Services Center within 60 days at 1-800-675-6110. THIS UPDATE APPLIES TO CALIFORNIA PROVIDERS: 􀁻 Physicians 􀁸 Participating Physician Groups 􀁻 Hospitals 􀁸 Ancillary Providers LINES OF BUSINESS: 􀁻 HMO/POS/HSP 􀁻 PPO 􀁻 EPO 􀁻 Medicare Advantage (HMO) 􀁸 Medi-Cal 􀁸 Kern 􀁸 Los Angeles 􀁸 Molina 􀁸 Riverside 􀁸 Sacramento 􀁸 San Bernardino 􀁸 San Diego 􀁸 San Joaquin 􀁸 Stanislaus 􀁸 Tulare PROVIDER SERVICES 1-800-675-6110 [provider.healthnet.com](provider.healthnet.com) PROVIDER COMMUNICATIONS provider.communications@ [healthnet.com](healthnet.com)[ ](healthnet.com)fax 1-800-937-6086 Access to Health Net’s Provider Portals Health Net migrated certain functions from existing systems to new systems effective January 1, 2018, starting with individual Medicare Advantage (MA) and Individual Family Plan (IFP) products. Providers can access the Health Net provider portals at: 􀁸 [provider.healthnetcalifornia.com](provider.healthnetcalifornia.com) for individual MA and IFP members. 􀁸 [provider.healthnet.com](provider.healthnet.com) for employer group MA HMO, HMO, PPO (including EnhancedCare PPO for small business groups), EPO, POS, Medi-Cal (including CalViva Health), and/or Cal MediConnect members. Health Net of California, Inc. , Health Net Community Solutions, Inc. and Health Net Life Insurance Company are subsidiaries of Health Net, Inc. and Centene Corporation. Health Net is a registered service mark of Health Net, Inc. All other identified trademarks/service marks remain the property of their respective companies. All rights reserved. Confidentiality Note for Fax Transmission: This fa

FAQs

What regulation drives the requirement for translated letters and language assistance?

The Health Care Language Assistance Regulations require all California managed care health plans to provide language assistance and culturally responsive services to members with limited English proficiency, limited reading skills, hearing impairments, or diverse cultural and ethnic backgrounds.

When are Health Net Medi-Cal translated letter templates available on the ICE website?

Effective April 1, 2018, Health Net specific case management and utilization management Medi-Cal translated letter templates will be available on the ICE website within the approved ICE documents library.

What should providers do if a member requests an alternate format?

Providers may send the English letter to the member, but must also provide Health Net with the document to convert into the requested alternate format (such as large print, braille, accessible PDF, audio, e-text, or non-English languages) and request mailing upon completion.

Sep 16, 2026

Upload by Hazel