GENERAL T&CS (OR TERMS AND CONDITIONS) FOR ACTION HOMELESS’S DEPOP STORE

Sep 19, 2026

GENERAL T&CS (Terms and Conditions) govern all orders placed to purchase goods from the Action Homeless Depop Store. The document sets out how orders are confirmed and treated as offers, when title passes (on despatch), and the rules for prices, VAT, delivery/packaging charges, and PayPal-only payment. It covers shipment via Depop/MyHermes, availability and refunds where goods are unavailable, and limits on returns. It also describes data/privacy consent, charity-sourced clothing quality controls, and liability exclusions, along with rights to amend policies.

LanguageEnglish

CategoryLetters

FormatPDF

Pages3

Reading Time1 min

AccessFree to download

General terms and conditions

Our contract

Price and payment

Description of the goods

Source of goods and use of funds

Availability and delivery

Refunds and returns

Security and losses

Alterations to the service and conditions

GENERAL T&CS (OR TERMS AND CONDITIONS) FOR ACTION HOMELESS’S DEPOP STORE The following terms and conditions apply to all orders for the purchase of goods from the Action Homeless Depop Store. Please print a copy of these terms and conditions for your future reference. Charity Number 702230 Our contract If you place an order online to purchase a product from the Action Homeless Depop Store you will receive an e-mail confirming receipt of your order and containing the details of your order. Your order represents your offer to us to purchase a product which is accepted by us when we despatch the product to you. Property in the goods shall pass upon despatch. Price & Payment Payment shall be made with the order. The price of the goods shall be as stated in the advertisement, and shall be: 1. inclusive of an applicable value added tax (which shall be payable by the Buyer); and 2. exclusive of all charges for packaging, packing and delivery of the goods to the delivery address. Subject to special offers, no change price will be made to that advertised. The Buyer shall not be entitled to any discount of any kind. The confirmation of your order to you by us constitutes your invoice. The Buyer shall pay via PayPal through the Depop application, other forms of payment will not be accepted. Any products on the same order which we have not delivered to you do not form part of that contract. You warrant that you are legally capable of entering into binding contracts and that you are at least 18 years old. MyHermes include £20 cover on most non-compensation items for free. If your parcel’s value is more than £20, for a small fee you can increase the value of cover for your item up to £300. This insurance can be taken out at the request of the Buyer with the charge added to the price of the order If the value if your order is greater than £300 and you require insurance special delivery arrangements can be made, but only in this instance. Description of the Goods We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the Action Homeless Depop Store are correct at the time when the relevant information was entered onto the system. Whilst we endeavour to provide up to date images of individual products, for a minority of items stock images may be used. We reserve the right to refuse orders where product information has been mis-published, including prices and promotions. Source of Goods All items available on the Action Homeless Depop Store are donations received by the charity from members of the public, second hand or other. All items are offered to Action Homeless service users for free for a period of up to three months, unless Action Homeless deems there is an excess of certain types of clothing or that the style of clothing is not of interest to said service users. Action Homeless ensures all clothing items are clean and in good condition. Donations received that are dirty or in poor condition are discarded and not made available to Action Homeless service users or via the Action Homeless Depop store. Use of Funds Excluding delivery fees and charges from third parties, 100% of funds received by Action Homeless from sales will be used to purchase new essential clothing items such as underwear and shoes. Essential items are ones Action Homeless deems that every person should have access to new but are rarely donated. Depop takes 10% of the cost of each order + the cost of MyHermes Courier collect MyHermes price for a Courier collect parcel weighing under 1kg is £3.62 A full list of delivery costs is available here. PayPal takes a 2.9% charge +30p processing charge from each order. Availability The supply of goods from the Action Homeless Depop Store is subject to availability and it is not always possible for us to inform you at the time you place your order whether the goods you want are still available for purchase. In the case

FAQs

How are orders confirmed and when does ownership of the goods pass?

After placing an online order, you receive an email confirming receipt and order details. Your order is accepted when the product is despatched to you, and property in the goods passes upon despatch.

What payment methods are accepted and how is invoicing handled?

Payment is made with your order via PayPal through the Depop application; other payment forms are not accepted. The confirmation of your order constitutes your invoice.

Are returns and refunds available for goods purchased from the Depop store?

For goods despatched, returns and refunds cannot be processed at this time. If the requested goods are unavailable, a refund will be provided.

Sep 19, 2026

Upload by Ethan Miller