G-Commerce Drop Ship Fulfillment Program - Reference Guide - updated January 2, 2018

Sep 19, 2026

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G-Commerce Drop Ship Fulfillment Program Reference Guide explains how The Gerson Companies provides a free drop ship e-commerce program designed for independent retailers. It covers eligibility requirements, sign-up steps, ordering via Excel Order Form templates, twice-daily processing, shipment timelines, shipping and payment methods, and return policy. The guide also describes onboarding procedures, program processes, digital catalog access, product selection and inventory feed updates, plus a set of FAQs on ordering, shipments, and returns.

LanguageEnglish

CategoryGeneral

FormatPDF

Pages16

Reading Time6 min

AccessFree to download

Introduction

How it Works

Is My Business Applicable for the G-Commerce Program?

How do I sign up for the G-Commerce Program?

Other G-Commerce Features

G-Commerce Shipping and Payment Methods

Standard Shipping Methods

Standard Payment Methods

G-Commerce Return Policy

G-Commerce On-Boarding Procedure

G-Commerce Program Processes

Frequently Asked Questions

Ordering

Shipments

Digital Catalogs

Products and Product Details

Return Policy

Drop Ship Fulfillment Program REFERENCE GUIDE Introduction 3 How it Works 3 Is My Business Applicable for the G-Commerce Program? 4 How do I sign up for the G-Commerce Program? 4 Other G-Commerce Features 5 G-Commerce Shipping and Payment Methods 5 Standard Shipping Methods 5 Standard Payment Methods 5 G-Commerce Return Policy 6 G-Commerce On-Boarding Procedure 7 G-Commerce Program Processes 9 Frequently Asked Questions 10 Ordering 10 Shipments 10 Digital Catalogs 11 Products and Product Details 13 Return Policy 15 2 G-Commerce Reference Guide | updated January 2, 2018 The Gerson Companies’ appreciates all our customers, and is always trying to find better ways to provide valuable initiatives to our independent retailers To that end, we are delighted to introduce our new and exciting e-commerce drop ship fulfillment program, G-Commerce This program is designed to give our customers an edge in the e-commerce marketplace, allowing independent retailers the chance to participate and compete in the upward trend of online shopping Built as an alternative to EDI, G-Commerce is a free drop ship program that makes placing orders and tracking shipments easy With this program, all you need is a website with shopping cart functionality, and an email address The Gerson Companies' will provide the rest! How it works: Drop ship is a supply chain management method in which the retailer does not need to keep products stocked in a distribution center or at their store Instead, any orders received on the retailer’s e-commerce website are transferred to the supplier (The Gerson Companies), and the supplier processes the order for shipment directly to the designated "ship to" address by the retailer’s customer Because The Gerson Companies (hereafter referred to as "supplier") will be shipping directly to the end consumer, all drop shippable products are packed 1 sellable unit per shipping case/carton The drop ship product selection for G-Commerce includes merchandise from most product lines in the Gerson Family of Brands: Lone Elm Studios®, Everlasting Glow®, Sterling® Christmas trees, and Gerson International™(GIL)* By special request and pre-approval, a selection of exclusive GG Collection® products can also be provided for G-Commerce program participants The G-Commerce product assortment is compiled of hundreds of different products, and continues to grow to include the best sellers from each season As new catalogs are released for each product line, this assortment will have an infusion of new additions and new discontinuations The approximate timeframe for this assortment update should occur around February/March and September/October Any G-Commerce participant may choose to add all products available to them in the G-Commerce program, or make selections from the assortment as desired * We anticipate to include some selections from the Flint Hills StudioTM product line during Spring 2018, however no Flint Hills products are currently offered in the drop ship assortment as of the publication date for this reference guide gersoncompany.com | 800.444.8172 3 As soon as the G-Commerce products get uploaded to the retailer’s e-commerce website, the retailer may begin submitting orders for processing immediately once onboarding is finalized For each order received, the retailer is required to complete the appropriate Excel Order Form template (explained further below) and email it to the supplier for processing An Order Receipt confirmation notice will be sent to the retailer’s designated email address advising that the supplier has received and will process the order The Gerson Companies’ processes G-Commerce orders received through this email method twice a day during regular business hours, Monday through Friday The order then processes as usual with picking, packing and shipment all occurring in 1 – 2 business days The supplier will not process (and/or ship) orders on any major hol

FAQs

What is the G-Commerce drop ship fulfillment program designed to do?

It gives independent retailers an e-commerce advantage by transferring orders received on the retailer website to The Gerson Companies for direct shipment to the customer. It’s built to make ordering and shipment tracking easier.

What requirements must a retailer meet to participate in G-Commerce?

A retailer must intend to sell The Gerson Companies’ products on its e-commerce website with shopping cart functionality. G-Commerce is reserved for drop shipping from the supplier’s distribution center to the retailer’s customers and is not a product replenishment program for retailer inventory.

How are G-Commerce orders processed and when does shipping occur?

Orders are processed through an email-based Excel Order Form workflow, with order processing performed twice a day during regular business hours (Monday through Friday). After picking and packing, shipment typically occurs within 1–2 business days, and fulfillment does not occur on major holidays.

Sep 19, 2026

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