FURNITURE CATALOG_0815_CA_V13 - Delivery Fees, Return/Exchange Policy

Oct 12, 2026

Furniture catalog content covering delivery fees by item count and delivery-area limitations in California, including additional rules for large packages such as bed frames and mattresses. Provides guidance on checking large-package dimensions for hallways, stairways, and doorways, and states delivery-fee charges if an item cannot pass and is returned. Includes a 30-day return/exchange policy with receipt requirements, conditions for unused items in original packaging, non-returnable categories, and terms such as no returns on sale items. Lists MUJI U.S.A. store locations, contact numbers, and product pricing and dimensions for specific furniture components.

LanguageEnglish

CategoryGeneral

FormatPDF

Pages10

Reading Time4 min

AccessFree to download

Delivery Fees

Delivery Area

Regarding Large Package (For Bed Frame and Mattress)

Return / Exchange Policy

Store Locations and Contact Info

Product and Pricing Information

DELIVERY FEES First 3 items 4th item and thereafter Mattress Haul Away DELIVERY AREA $ 90 $ 30 / item $ 25 / piece Most products in this leaflet can be delivered to limited areas in California. We apologize for any inconveniences. Please ask our staff for more details. REGARDING LARGE PACKAGE (FOR BED FRAME AND MATTRESS) Please check the EXAMPLE OF LARGE PACKAGE SIZE to see if the package can go through places such as hallways, stairways, and doorways, before purchasing the item. Please check the beams, lighting fixtures on the ceiling and other furniture in places where the item will be brought through. Our store still charges for the delivery fee in the event that package doesn’t go through the passage and the item is returned to the store. | EXAMPLE OF LARGE PACKAGE SIZE | | --- | | POCKET COIL MATTRESS WITH LEGS SINGLE SIZE 39. 4”w x 78. 3”d x 12. 2”h
POCKET COIL MATTRESS WITH LEGS DOUBLE SIZE 55. 9”w x 78. 3”d x 12. 2”h POCKET COIL SPRING MATTRESS DOUBLE SIZE 63.4”w x 77.2”d x 7.9”h | RETURN / EXCHANGE POLICY -Merchandise may be returned or exchanged at the store where it was purchased within 30 days of purchase with a receipt. -The returned merchandise must be in new and unused condition, and in the original packaging. No returns, refunds, exchanges, or credits will be issued without a receipt. Refunds will be issued in the original tender for the price paid. For purchase by traveler’s check, cash back will be given. -Non-returnable merchandise include but are not limited to the following: Personal care/use, table/kitchenware, health and beauty, bedding and underwear. -Return/Exchange merchandise must be in the original condition with the original package and tags. -Clothing that is unworn with tags and receipt can be returned and exchanged. -MUJI reserves the right to deny any return/exchange based on the condition of the merchandise. -Shipping charges are not refunded. -No RETURNS on sale items. STORE ~~ ~~ MUJI SOMA 540 9th Street San Francisco, CA 94103 tel: 415.694.5981 MUJI SAN JOSE 170 S. Market Street, Suite 120 San Jose, CA 95113 tel: 408.200.7818 MUJI HOLLYWOOD 7021 Hollywood Boulevard Los Angeles, CA 90028 tel: 323.785.2013 MUJI SANTA MONICA 2936 Main Street Santa Monica, CA 90405 tel: 310.566.8345 MUJI STANFORD 850 Stanford Shopping Center Palo Alto, CA 94304 tel: 650.433.3256 © 2015 MUJI U.S.A. LIMITED All Rights Reserved [www.muji.com/us](www.muji.com/us) All product and price information may be subject to change. Any dimensions quoted are for guidance only. Prices and product details should be checked atone of our USA stores before making or requesting any purchases. All products are subject to availability. V13_082015 Furniture Catalog POCKET COIL MATTRESS WITH LEGS + POCKET COIL MATTRESS WITHOUT LEGS SINGLE SIZE 38.6”w x 78 .0”d x 10 .2”h / 88.2 lbs. DOUBLE SIZE 55. 1”w x 78 .0”d x 10 .2”h / 122.4 lbs. $ 550.00 $ 750.00 JAN\# SINGLE: 37051324 / DOUBLE: 37051348 MATTRESS LEGS (4Ppcs/set) BROWN / NATURAL 4.8”h 7.9”h $ 26.50 $ 26.50 JAN\# BROWN NATURAL 4.8”H: 47462210, 7.9”H: 47462227 4.8”H: 47462197, 7.9”H: 47462203 * Mattress and legs are sold separately. * Ventilate the mattress as needed to avoid the growth of mold. * Please check the box size of this item to make sure that the package will fit through stairwells and doorways. STEEL MESH WOOD SPRING STEEL MESH Updated! The mattress of POCKET COIL MATTRESS WITH LEGS has been updated from wooden frames to strong and long lasting steel frames, and you can now enjoy added comfort from wooden springs. 1 PULP BOARD BOX JOINT PARTS FOR 2-SIDE (\#1,2) and MULTI RACK (\#4) 11. PULP BOARD BOX WITH CASTER Size : 17.4”w (incl. handle) x 11.4”d x 31”h (Horizontal) Size : 29.9”w (incl. handle) x 11 .4”d x 25 .2”h (Vertical) Maximum carrying capacity per shelf is 30 lbs.Total carrying capacity of unit is 44 lbs. JAN\# 61789

FAQs

How are delivery fees calculated for small versus later items?

Delivery fees cover the first three items differently from the 4th item and thereafter. The document lists a specific first-three-items fee and separate pricing for the 4th item onward.

What should be checked before purchasing a large package item like a bed frame or mattress?

Check the EXAMPLE OF LARGE PACKAGE SIZE to confirm the package can pass through hallways, stairways, and doorways. Also review relevant constraints like beams, ceiling lighting fixtures, and other obstructions in the route.

What are the main requirements and limits for returns or exchanges?

Merchandise can be returned or exchanged within 30 days with a receipt, and the returned item must be new, unused, and in original packaging. No returns are offered for sale items, shipping charges are not refunded, and the store may deny returns/exchanges based on condition. Certain categories (e.g., bedding/underwear and personal care items) are non-returnable.

Oct 12, 2026

Uploaded by Nguyễn Văn Học