Framework Agreement for the Provision of Audio Recording, Transcription and Additional Services

Sep 1, 2026

Upload by Connor

Framework agreement governing the appointment and performance of a supplier providing audio recording, transcription, and additional services. Covers definitions and interpretation, due diligence, supplier’s appointment, call-off procedures, scope and related procurements, representations and warranties, cyber essentials requirements, duration and framework period. Sets performance standards including key performance indicators, reliability minimums, call-off performance, governance and management, records and audit access, change control, taxation, management charge, supply chain and intellectual property, information protection, publicity and marketing, liability, remedies, termination and suspension, compliance and dispute resolution.

LanguageEnglish

CategoryForms

FormatDOCX

Pages113

Reading Time40 min

AccessFree to download

PRELIMINARIES

DEFINITIONS AND INTERPRETATION

DUE DILIGENCE

SUPPLIER’S APPOINTMENT

SCOPE OF FRAMEWORK AGREEMENT

CALL OFF PROCEDURE

ASSISTANCE IN RELATED PROCUREMENTS

REPRESENTATIONS AND WARRANTIES

CYBER ESSENTIALS SCHEME CONDITION

FRAMEWORK PERIOD

KEY PERFORMANCE INDICATORS

STANDARDS

MINIMUM STANDARDS OF RELIABILITY

CALL OFF PERFORMANCE UNDER FRAMEWORK AGREEMENT

FRAMEWORK AGREEMENT MANAGEMENT

RECORDS, AUDIT ACCESS AND OPEN BOOK DATA

CHANGE

TAXATION AND VALUE FOR MONEY PROVISIONS

MANAGEMENT CHARGE

SUPPLY CHAIN RIGHTS AND PROTECTION

INTELLECTUAL PROPERTY RIGHTS

PROVISION AND PROTECTION OF INFORMATION

LIABILITY

INSURANCE

REMEDIES

TERMINATION AND SUSPENSION

MISCELLANEOUS AND GOVERNING LAW

FRAMEWORK SCHEDULE 1: DEFINITIONS

FRAMEWORK SCHEDULE 2: SERVICES and Key Performance Indicators

DATED HEALTH AND CARE PROFESSIONS COUNCIL and [SUPPLIER NAME] FRAMEWORK AGREEMENT FOR THE PROVISION OF AUDIO RECORDING, TRANSCRIPTION AND ADDITIONAL SERVICES TABLE OF CONTENT TOC \o "1-3" \h \z \u HYPERLINK \l "_Toc515365722" A. PRELIMINARIES PAGEREF _Toc515365722 \h 6 HYPERLINK \l "_Toc515365723" 1. DEFINITIONS AND INTERPRETATION PAGEREF _Toc515365723 \h 6 HYPERLINK \l "_Toc515365724" 2. DUE DILIGENCE PAGEREF _Toc515365724 \h 8 HYPERLINK \l "_Toc515365725" 3. SUPPLIER’S APPOINTMENT PAGEREF _Toc515365725 \h 8 HYPERLINK \l "_Toc515365726" 4. SCOPE OF FRAMEWORK AGREEMENT PAGEREF _Toc515365726 \h 9 HYPERLINK \l "_Toc515365727" 5. CALL OFF PROCEDURE PAGEREF _Toc515365727 \h 9 HYPERLINK \l "_Toc515365728" 6. ASSISTANCE IN RELATED PROCUREMENTS PAGEREF _Toc515365728 \h 9 HYPERLINK \l "_Toc515365729" 7. REPRESENTATIONS AND WARRANTIES PAGEREF _Toc515365729 \h 10 HYPERLINK \l "_Toc515365730" 8. CYBER ESSENTIALS SCHEME CONDITION PAGEREF _Toc515365730 \h 12 HYPERLINK \l "_Toc515365731" B. DURATION OF FRAMEWORK AGREEMENT PAGEREF _Toc515365731 \h 12 HYPERLINK \l "_Toc515365732" 9. FRAMEWORK PERIOD PAGEREF _Toc515365732 \h 12 HYPERLINK \l "_Toc515365733" C. FRAMEWORK AGREEMENT PERFORMANCE PAGEREF _Toc515365733 \h 12 HYPERLINK \l "_Toc515365734" 10. FRAMEWORK AGREEMENT PERFORMANCE PAGEREF _Toc515365734 \h 12 HYPERLINK \l "_Toc515365735" 11. KEY PERFORMANCE INDICATORS PAGEREF _Toc515365735 \h 13 HYPERLINK \l "_Toc515365736" 12. STANDARDS PAGEREF _Toc515365736 \h 13 HYPERLINK \l "_Toc515365737" 13. MINIMUM STANDARDS OF RELIABILITY PAGEREF _Toc515365737 \h 13 HYPERLINK \l "_Toc515365738" 14. CALL OFF PERFORMANCE UNDER FRAMEWORK AGREEMENT PAGEREF _Toc515365738 \h 14 HYPERLINK \l "_Toc515365739" D. FRAMEWORK AGREEMENT GOVERNANCE PAGEREF _Toc515365739 \h 14 HYPERLINK \l "_Toc515365740" 15. FRAMEWORK AGREEMENT MANAGEMENT PAGEREF _Toc515365740 \h 14 HYPERLINK \l "_Toc515365741" 16. RECORDS, AUDIT ACCESS AND OPEN BOOK DATA PAGEREF _Toc515365741 \h 14 HYPERLINK \l "_Toc515365742" 17. CHANGE PAGEREF _Toc515365742 \h 16 HYPERLINK \l "_Toc515365743" E. TAXATION AND VALUE FOR MONEY PROVISIONS PAGEREF _Toc515365743 \h 17 HYPERLINK \l "_Toc515365744" 18. MANAGEMENT CHARGE PAGEREF _Toc515365744 \h 17 HYPERLINK \l "_Toc515365745" 19. PROMOTING TAX COMPLIANCE PAGEREF _Toc515365745 \h 18 HYPERLINK \l "_Toc515365746" F. SUPPLIER PERSONNEL AND SUPPLY CHAIN MATTERS PAGEREF _Toc515365746 \h 18 HYPERLINK \l "_Toc515365747" 20. SUPPLY CHAIN RIGHTS AND PROTECTION PAGEREF _Toc515365747 \h 18 HYPERLINK \l "_Toc515365748" G. INTELLECTUAL PROPERTY AND INFORMATION PAGEREF _Toc515365748 \h 21 HYPERLINK \l "_Toc515365749" 21. INTELLECTUAL PROPERTY RIGHTS PAGEREF _Toc515365749 \h 21 HYPERLINK \l "_Toc515365750" 22. PROVISION AND PROTECTION OF INFORMATION PAGEREF _Toc515365750 \h 23 HYPERLINK \l "_Toc515365751" 23. PUBLICITY AND BRANDING PAGEREF _Toc515365751 \h 30 HYPERLINK \l "_Toc515365752" 24. MARKETING PAGEREF _Toc515365752 \h 30 HYPERLINK \l "_Toc515365753" H. LIABILITY AND INSURANCE PAGEREF _Toc515365753 \h 30 HYPERLINK \l "_Toc515365754" 25. LIABILITY PAGEREF _Toc515365754 \h 30 HYPERLINK \l "_Toc515365755" 26. INSURANCE PAGEREF _Toc515365755 \h 31 HYPERLINK \l "_Toc515365756" I. REMEDIES PAGEREF _Toc515365756 \h 32 HYPERLINK \l "_Toc515365757" 27. AUTHORITY REMEDIES PAGEREF _Toc515365757 \h 32 HYPERLINK \l "_Toc515365758" J. TERMINATION AND SUSPENSION PAGEREF _Toc515365758 \h 32 HYPERLINK \l "_Toc515365759" 28. AUTHORITY TERMINATION RIGHTS PAGEREF _Toc515365759 \h 32 HYPERLINK \l "_Toc515365760" 29. SUSPENSION OF SUPPLIER’S APPOINTMENT PAGEREF _Toc515365760 \h 35 HYPERLINK \l "_Toc515365761" 30. CONSEQUENCES OF EXPIRY OR TERMINATION PAGEREF _Toc5153657

FAQs

What services are covered by the framework agreement?

The agreement covers audio recording, transcription, and additional services delivered by the supplier under the framework.

How are call-offs from the framework expected to work?

The document includes a specific call off procedure and sets requirements for call-off performance under the framework agreement.

What performance and standards does the supplier have to meet?

It defines key performance indicators, standards, minimum standards of reliability, and related performance obligations for the supplier.

What governance, compliance, and dispute resolution provisions apply?

The agreement sets framework governance and management, records and audit access, change handling, compliance obligations, and includes dispute resolution and governing law/jurisdiction terms.

Sep 1, 2026

Upload by Connor