FAQ_Resident_Fellows_2020 - Accessing Maestro Care (Epic) Training

Oct 12, 2026

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Frequently Asked Questions provide step-by-step guidance for residents and fellows on accessing and completing Maestro Care (Epic) training. It explains the relationship between Epic, Maestro Care, and Playground, common login and launch issues in Citrix, and browser requirements for module launch. It also covers registration and access through the Duke Learning Management System, where to find required courses, classroom-training exceptions, completion timing, confirmation, and consequences of noncompletion, plus how to submit a Get Help request.

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CategoryForms

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Reading Time1 min

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Maestro Care (Epic) training access FAQs

Course activity: Epic, Maestro Care, and Playground

Citrix access and Playground launch

Checkpoint and module launch issues

Registration and online access FAQs

Online vs classroom training

Registration responsibilities

Duke LMS access and passwords

Finding required courses

Completion deadlines and confirmation

Consequences of noncompletion

Current provider eligibility

Get Help request

Frequently Asked Questions and Answers for Accessing Maestro Care Training If you have not watched Accessing Maestro Care Training, it is recommended that you do that before beginning your Maestro Care (Epic) Training modules. Most of the FAQs below are addressed in detail in the video. | MAESTRO CARE (EPIC) TRAINING: COURSE ACTIVITY BOOKS AND PLAYGROUND | | | --- | --- | | Question | Answer | | Epic, Maestro Care, Playground: What is the difference and what do I use? | Epic is the electronic medical record (EMR) used by Duke University Health System (DUHS) .
Maestro Care is DUHS’ adoption of Epic.
Playground is a replica of the Maestro Care. Virtual patients have been created to allow users to practice (play) without the worry of changing a real patient's medical chart. | | I have logged in to Citrix, but Playground will not launch. | Mac Users:
1. If you have NOT downloaded the Citrix Web Client, you will need to do that before Playground will launch. The Citrix Web Client can be downloaded from Duke Health Citrix. The Apple Mac OS link is located at the very bottom of the login screen. Please download before you log in.
2. If you HAVE downloaded the Citrix Web Client, but the Mac will not allow it to run/open, please read OS X: About Gate Keeper to find a resolution.
PC Users:
1. If you have NOT downloaded the Citrix Web Client, you will need to do that before Playground will launch. The Citrix Web Client can be downloaded from Duke Health Citrix. The Microsoft Windows link is located at the very bottom of the login screen. Please download before you login.
If you are unable to launching Playground after downloading the appropriate Citrix Web Client, contact the Duke University Technology Solutions (DHTS) Help Desk at (919) 684-2243. | | I cannot log in to Playground. | If you are having trouble logging in to Playground, the first step is to be sure you are using your TRAINING USER ID and password. You CANNOT access Playground using your Duke ID and Password. To find your TRAINING USER ID:
1. Click the ID & Password button on the left side menu within the course.
2. Find your name on the list.
3. Scroll over to find your TRAINING USER ID and password. | | I cannot find my name on the list of Training User IDs. | Please note the list is sorted alphabetically by last name. If your name is not on the list, please click on the
Life vest icon on the left side menu within the course to submit a Get Help request. Get Help is available Monday – Friday from 8:00am – 4:00Pm. | | I successfully answered all the Checkpoint questions, but there is no Launch button for the next module. | What web browser are you using? Learning Management System (LMS) performs best when using Internet Explorer 11 or Firefox. There have been issues, such as this one, with the use of Chrome. This issue is typically be resolved by logging out of the LMS, opening a recommended browser, logging back into the LMS, and launching the most recently completed module again. | | MAESTRO CARE (EPIC) TRAINING: REGISTRATION AND ACCESS | | | --- | --- | | Is all Maestro Care (Epic) training online? | No. The Maestro Care Training program for residents/fellows is designed to minimize time in the classroom by allowing on-demand training (online) . However, a few programs/specialties require classroom training (they are listed below) . You will receive information, which includes date, time, and location when classroom training is required. The information will also be available in the Duke Learning Management System (LMS) .
• Oncology
• Pharmacy
• Transplant
• Ophthalmology | | How do I register for Maestro Care (Epic) training? | You do not register yourself for Maestro Care (Epic) training. This is done by GME/Department Program Administrators. | | How do I access my online Maestro Care (Epic) training? | You will access your required Maestro Care (Epic) training via the Duke Learning Management System (LMS) using y

FAQs

What is the difference between Epic, Maestro Care, and Playground?

Epic is the electronic medical record used by Duke University Health System. Maestro Care is DUHS’ adoption of Epic. Playground is a replica of Maestro Care with virtual patients for practice without changing a real patient chart.

Why won’t Playground launch after logging into Citrix?

If you haven’t downloaded the Citrix Web Client, download it before launching Playground. If you have downloaded it but the Mac cannot run/open it, resolve the issue via OS X GateKeeper. If you still cannot launch, contact the Duke University Technology Solutions (DHTS) Help Desk.

How do residents and fellows register and access online Maestro Care (Epic) training?

Residents/fellows do not register themselves; GME/Department Program Administrators handle registration. Access is provided through the Duke Learning Management System using the DukeNet ID and password, and the required courses appear under My Learning and Home/In-Progress Learning Activities.

Oct 12, 2026

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