EU EIP SA 4.1 - Determining Quality of European ITS Services - Final Report - Feb 2021

Sep 12, 2026

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Final report for EU EIP sub-activity 4.1, focusing on how to determine optimum quality levels for European ITS traffic information services. It explains why information quality strongly shapes driver perception, usage frequency, decision-making effectiveness, and resulting societal impacts such as traffic safety and flow. The report discusses cost trade-offs across basic, advanced, and other quality levels within the EU EIP quality framework, and argues that beyond a threshold further improvements yield limited additional benefits. It also summarizes research objectives, evidence limitations, and practical recommendations for road operators and EU Member States.

LanguageEnglish

CategoryPresentations

FormatPDF

Pages42

Reading Time15 min

AccessFree to download

Executive summary

Introduction

Theoretical framework of Optimum Quality

Revised research objectives

Working towards the optimum quality range of the selected services

Discussion and recommendation on road operators’ actions

Discussion and recommendations on road operators’ role in the value chain

Recommended actions for the Member States

Bibliography

Appendix 1. Analysis of the optimum quality levels for the selected services

Work towards Optimum Quality of ITS Final report EU EIP SA 4 . 1: Determining Quality of European ITS Services Version: 1.0 Date: 12th February 2021 Document Information Authors | Name | Organisation | | --- | --- | | Tomi Laine | Ramboll Finland (FI) | | Juho Kostiainen | VTT (FI) | | Anna Schirokoff | Trafi (FI) | | Peter Lubrich | Bast (DE) | | Risto Öörni | VTT (FI) | | Michel Kusters | Rijkswaterstaat (NL) | | Gema Leiro | ICEACSA (SP) | | Jean-Philippe Mechin | Cerema (FR) | | Cristina Buraga | Cerema (FR) | | Sine Dyreborg | Vejdirektoratet (DK) | | Leif Ryström | Vejdirektoratet (DK) | | Petri Antola | Väylävirasto (FI) | | Jacqueline Barr | IBIGroup (UK) | | Stephanie Metzner | Mobil Hessen (DE) | | Fruzsina Homolka | Astra (SU) | | Mihai Niculescu | ITS-Romania (RO) | Distribution | Date | Version | Dissemination | | --- | --- | --- | | 30-09-20 | 0.8 | SA 4.1. internal | | 17-12-20 | 0.9 | SA 4.1. internal | | 26-01-21 | 0.95 | SA 4.1. internal | | 12-02-21 | 1.0 | SA 4.1. internal | | | | | | | | | T A B L E O F C O N T E N T S 1. Executive summary 5 2. Introduction 10 3. Theoretical framework of Optimum Quality 11 4. Revised research objectives 14 5. Working towards the optimum quality range of the selected services 15 6. Discussion and recommendation on road operators’ actions to improve the critical quality elements efficiently 24 7. Discussion and recommendations on road operators’ role and actions in the service value chain for maximizing societal benefits 27 8. Recommended actions for the Member States 31 Bibliography 33 Appendix 1. Analysis of the optimum quality levels for the selected services 34 1. Executive summary The presented paper compiles results from the “Optimum Quality” task of EU EIP sub-activity 4.1. The level of quality of traffic information services is a significant parameter that affects how users perceive the information service and how they use it in real life. The quality of information affects how often drivers use the information service, and how much the information affects drivers’ decision-making. If a driver experiences bad quality, the information does not have any effect on decision-making, thus no benefits for the society are achieved. Furthermore, low quality information leads to wrong decisions, leading to costs for society in the form of decreasing traffic safety and flow. Actions that improve information quality usually come with a cost – typically so that quality improvement to the basic quality level is cheaper than improving the quality to the higher quality levels, e.g. to the “Advanced level”, according to the EUEIP quality framework. Research has proved that once a certain quality level has been reached, further quality improvements do not yield significant benefits to the drivers nor the society. Therefore , it can be assumed that an optimum quality level for traffic information services does exist in which the benefits acquired per invested Euros is the highest. This is the theoretical optimum quality level. The goal of this task has been to analyse and assess the optimum quality levels for selected services. In addition, the goal was to collect experiences of different quality improvement actions and give recommendations to road authorities of EU Member States on options to improve quality of the different quality criteria. Also, the goal was to analyse the whole value chain in the wider context and recommend action and best practices how to maximise societal benefits of the services. In order to quantitatively analyse optimum quality of ITS services, one would need quantified data on costs of service production, the quality level reached with certain amount of investments, as well as estimates on societal benefits on different EUEIP quality levels. In the first stages of the project, a literature study and stakeholder consultation was accomplished in order to get an overview of the empirical data availabl

FAQs

What is the main purpose of the Optimum Quality task in EU EIP sub-activity 4.1?

To analyze and assess optimum quality levels for selected traffic information services, collect experience from quality improvement actions, and provide recommendations to road authorities across EU Member States.

Why is traffic information service quality considered critical for societal benefits?

Quality affects how drivers perceive and use the service and how effectively the information supports decision-making. Poor quality can lead to wrong decisions, reducing traffic safety and flow and increasing societal costs.

Why is a purely quantitative definition of optimum quality difficult?

Available quantitative data on service production costs, investment-to-quality relationships, and societal benefits across quality levels is limited and evaluation studies are hard to compare, especially because investments often support broader traffic management systems.

Sep 12, 2026

Upload by Adam