Entering the Gemba (DCS Office) Standard Work - Version 8/13/21 - Guideline for entering the workplace

Sep 12, 2026

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Entering the Gemba (DCS Office) Standard Work defines a deliberate process for visiting the workplace to understand existing culture and identify changes. It guides general observation of workspace organization, posted materials, communication and teamwork indicators, and environmental changes since the last Gemba. It also covers checking office atmosphere through leadership engagement and process discussions, assessing whether standard work is accurate and followed, and observing key supervision and administrative artifacts.

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General Observation

Checking the atmosphere of the office

Is Standard Work accurate and people adhering?

If you see something, say something and do something

ENTERING THE GEMBA (DCS OFFICE) STANDARD WORK VERSION DATE 8/13/21 Utilize this standard work when entering the Gemba. This is an intentional process when entering a workplace environment to understand existing culture and changes. It allows for natural engagement with people to discuss and provide feedback about the observations. 1. General Observation: 􀁸 Organization/cleanliness of the workspace. (Does the environment show respect for the people that work in it?) Signage and other materials posted in the building. (What do the leaders in the space find important to show?) Indicators of positive communication/teamwork. (Flyers for office events, welcome signage for new employees, break room signage supports teamwork.) 􀁸 Indicators of communication/team work issues. (Warning signs to put car keys back, emails highlighted and posted as reminders to do tasks, aggressive breakroom signage to cleanup.) 􀁸 Changes in the workspace since last Gemba in the office. (Children’s belongings in a conference room, lobby signage is more family friendly, monthly employee recognition updated on time. ) 2. Checking the atmosphere of the office: 􀁸 Note attitudes and nature of leadership engagement with staff. Inquire about priorities. 􀁸 Discuss process with management and staff. (Observing a leader updating their Kanban’s, or an employee looking at a transfer board, or someone talking about a process they are working through.) 􀁸 Gauge understanding and proficiency. 3. Is Standard Work accurate, up to date, and are people adhering to it? 􀁸 Clinical Supervision Artifact Observation 1. SAFE AZ tools posted i.e. process maps. 􀁸 Administrative Artifact Observation 1. Section and unit level huddle boards, countermeasures, A2s, A3s, Leader Standard Work, Standard Work, etc. (How are tools used/maintained?) 4. If you see something, say something and do something. 􀁸 Provide feedback to the leader who is the owner of the observed space.

FAQs

What is the purpose of entering the Gemba in the DCS office?

The standard work describes a deliberate process for understanding existing culture and changes in the workplace through natural engagement with people and focused observation and feedback.

What should be observed during the general workplace walkthrough?

Observe workspace organization/cleanliness, signage and posted materials, indicators of communication and teamwork, warning or issue indicators, and changes since the last Gemba.

How does the document assess whether standard work is accurate and followed?

It checks whether the standard work is up to date and whether people adhere to it, using related clinical supervision and administrative artifacts as evidence.

Sep 12, 2026

Upload by Asher